Title: Salesforce Enablement and Quality Assurance Specialist Location: Scottsdale United States Job Description: time type Full time job requisition id R1404 Salesforce Enablement and Quality Assurance Specialist This position serves as the lead for enablement and quality assurance, owning the end-to-end training strategy, program execution, and release readiness activities that drive adoption across multiple systems, including Salesforce CRM, Salesforce Commerce Cloud, and Eventbrite. The Enablement and Quality Assurance Specialist partners with Solution Development, Product, and business stakeholders to translate requirements into role-based learning, clear documentation, and validated solutions that are ready for users. The role is responsible for developing and governing a sustainable knowledge base and documentation standards, ensuring content remains accurate, current, and easy to navigate. Through functional QA testing, UAT coordination, and feedback loops based on training outcomes and defects, this role improves user experience, reduces support burden, and supports consistent, high-quality system delivery. What you’ll do - Lead functional training for new and enhanced capabilities across multiple systems, including Salesforce CRM, Salesforce Commerce Cloud, and Eventbrite, supporting both onboarding and ongoing user learning. - Own the multi-system training curriculum, delivery plan, and release enablement approach; coordinate schedules and communications with stakeholders across CRM, eCommerce, and event management functions. - Develop, maintain, and govern system-specific and role-based training materials (Salesforce CRM, Salesforce Commerce Cloud, and Eventbrite) such as user guides, job aids, onboarding content, and reference documentation, ensuring consistency and version control. - Conduct and/or oversee live, virtual, and recorded training sessions and system walkthroughs; coach subject matter experts and contributors supporting training delivery across Salesforce CRM, Salesforce Commerce Cloud, and Eventbrite. - Document end‑to‑end business processes, workflows, and system functionality in alignment with solution changes. - Translate technical functionality into clear, user‑focused documentation and training materials; establish and enforce documentation standards. - Lead functional quality assurance (QA) testing for solutions delivered by the Solution Development team, including test planning, execution, and evidence capture. - Define and maintain QA processes, templates, and standards (e.g., test cases, regression coverage, definition of done readiness inputs) to improve consistency and quality outcomes. - Validate system functionality against business requirements, use cases, and acceptance criteria; provide clear go/no-go recommendations based on findings. - Identify, document, triage, and track defects; collaborate with development teams to support timely resolution and verify fixes. - Lead or coordinate User Acceptance Testing (UAT) and release readiness activities, including stakeholder preparation and validation of acceptance criteria. - Partner with Solution Development, Product, and business stakeholders to provide feedback and recommendations based on training outcomes and QA findings; drive continuous improvement actions. - Measure training effectiveness and adoption signals (e.g., attendance/completion, feedback, common issues) and adjust enablement plans accordingly. - Ensure training materials and documentation remain current following system enhancements and releases. - Other duties as assigned. What you'll need - Demonstrated experience in enablement, user training, onboarding, or a related role supporting business or technical solutions. - Proven experience owning and delivering onboarding programs and functional training for new employees. - Strong experience creating and maintaining training materials, user documentation, and process documentation. - Experience validating system functionality through functional testing, UAT support, or quality assurance activities. - Ability to translate complex system functionality into clear, user‑focused training and documentation. - Strong written, verbal, and facilitation skills with the ability to engage diverse user audiences. - Demonstrated ability to maintain confidentiality and handle sensitive information with discretion - Customer-focused mindset with skill to observe, understand, and respond strategically to user needs - Collaborative, adaptable, and comfortable operating in evolving environments and supporting change adoption - Proficiency with common productivity and collaboration tools; ability to learn and leverage platform-specific tools (e.g., Salesforce CRM, Salesforce Commerce Cloud, Eventbrite, ticketing/defect tracking, knowledge base) Relevant qualifications - Bachelor’s degree in business, Information Systems or related field AND - At least three (3) years in enablement, user training, or supporting enterprise platforms - OR any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved Preferred education and experience - Experience owning or contributing to enablement programs, onboarding, or training for enterprise software deployments. Experience collaborating with solution development teams to support release readiness, user adoption, and quality outcomes. Preferred skills and abilities - Experience supporting internally developed or enterprise business applications. - Experience working closely with solution development, product, or engineering teams. - Experience using learning management systems (LMS). - Proficiency with enablement content tools (e.g., slide authoring, screen capture/video editing, quick-reference/job aid creation) - Experience measuring training effectiveness or onboarding outcomes. - Familiarity with agile or iterative development environments. - Familiarity with QA and test management practices and tools (test case management, defect tracking, evidence capture) such as Jira, Azure DevOps, TestRail, or similar - Working knowledge of agile delivery and release management, including definition of done, sprint/UAT coordination, and go/no-go readiness inputs - Ability to build basic reporting/dashboards to monitor adoption and quality trends (e.g., training completion, case/ticket drivers, defect leakage, and recurring issues) - Change management and stakeholder communications experience supporting enterprise software launches and process changes Benefits - Hybrid work schedule. We work from home two days a week! - Comprehensive benefits package, including medical, dental, and vision insurance - 401(k) plan with matching employer contribution - 22 days of vacation time - 11 holidays, including your birthday - Parental leave - Significant tuition reductions - Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest - $30 bi-weekly cell phone reimbursement About ASU Enterprise Partners ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University’s reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty. ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions.  At ASU Enterprise Partners We serve ASU and one another with integrity, trust and compassion We engage step up, own it, collaborate We innovate. continuously, fearlessly, make decisions and take risks We care that everyone feels respected and valued for who they are

Title: Clinical Quality Assurance Specialist - Pediatrics Location: Morrisville United States Status: Full Time Shift: Day Job Job Description: Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. About The Role: - Collaborate with multiple pediatric quality councils - Provide and report out data findings to pediatric quality councils and pediatric committees - Provide information to specific pediatric registries Schedule Expectations: - Schedule: Four 8-hour shifts per week - Hours: 8:00 AM - 4:30 PM - This position offers a primarily remote work arrangement, with in-person attendance required for meetings approximately 3-4 times per year. - Additional details regarding the schedule and work expectations will be discussed by the Hiring Leader during the interview process. Preferred Experience: - 5 years of RN experience, preferably in the Pediatric ICU, Neonatal ICU, and/or a Pediatric Sedation Clinic Summary: This position is responsible for providing leadership to ensure validity of measurement, accuracy of data, patient safety and regulatory compliance with quality improvement, reporting, and regulatory initiatives. A clinical quality assurance specialist uses a combination of nursing, quality, and informatics knowledge to manage data, process, and information systems. In this role, the objectives would include improving clinical care as well as clinical documentation and reporting for treatment, prevention, and drug administration regimens, record keeping practices, workflow procedures, medical decision-making practices, and pay-for-performance programs. Responsibilities: - Must be an active participant in staying current with all pay for performance programs, government regulations, and key health care system initiatives regarding medical record documentation and plan of care. - Performs medical record abstraction for the purpose of quality improvement or reporting. Review and analyze healthcare data and records, validating accuracy and quality documentation to ensure compliance with program requirements. Acts as primary resource and consultant for healthcare providers in regards to a complete and accurate medical record. Ensures that medical records meet regulations. Consults with healthcare provider or quality initiative team regarding missing documentation and ensures that the correct data is entered. - Presents results from data analysis to healthcare providers, chairs, appropriate boards, and quality initiative teams. Also presents at conferences, meetings, etc. on regulations and standards for documentation in medical records. - Promotes the improvement of patient care and clinical excellence in clinical information systems via effective collaboration with healthcare providers, business and quality analysts, and leaders of clinical programs and quality initiatives. Ensures that the health care system as an organization and clinical providers are following best practice care and are documenting in accordance with these clinical and quality initiatives. - Provides education to healthcare providers on best practice patient care as well as documentation, interpretation and compliance of the medical record. Collaborates with medical providers on the documentation for the elements of care for certain patient populations. - Works with quality initiative teams to improve care delivery and documentation. Provides support to develop and utilize processes that improve clinical documentation to support patient care, efficient clinical processes, and analytics needs. Other Information Other information: Education Requirements: ● Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing. Licensure/Certification Requirements: ● Licensed to practice as a Registered Nurse in the state of North Carolina. Professional Experience Requirements: ● Three (3) years of clinical experience in a healthcare setting. Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Hospital Quality Management Work Type: Full Time Standard Hours Per Week: 32.00 Salary Range: $35.87 - $51.57 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Hybrid Work Schedule: Day Job Location of Job: US:NC:Morrisville Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

• Lead batch release activities, including review/approval of batch records and material disposition • Provide GMP oversight for manufacturing and distribution partners (DS, DP, and supply chain) • Ensure compliance with global regulations (FDA, EMA, ICH) • Manage investigations, deviations, CAPA, and change controls • Support audits, inspections, and annual product reviews • Drive quality system improvements and track key quality metrics • Partner with CMOs and suppliers on validation, tech transfer, and qualification activities • Mentor and develop junior QA staff

• Working with the Forensics Software Test Team and other IT departments to ensure high-quality software changes. • Coordinating between developers and users to process changes through the testing cycle. • Being trained/mentored in all testing activities and processes. • Moving from a Junior Tester to a competent Tester with training provided. • Security vetting to SC level is required due to the nature of the work/data.