Role Description The primary responsibility of the Key Account Coordinator is to support the service needs of Lansing customers who have purchased products through a Lansing Building Products location. - Responsible for catering to the ordering needs of specified key account customers. - Generate quotes on demand. - Enter all orders into the appropriate operating systems. - Coordinate delivery of materials with appropriate Lansing Branch. - Research and respond to all order discrepancies and customer complaints. - Communicate with vendors on supply issues, ensure timely delivery of materials. - Primary point of contact for all Key Account customer matters for internal departments. - Work directly with customer account contacts on all account related matters. - Be accessible to customers by phone and email. - Attend and contribute to regularly scheduled and as needed meetings related to the customer’s account. - Work in conjunction with Regional Managers, Branch Management, and other Lansing associates on efforts related to the management and ordering needs of specified key account, and to resolve any customer complaints. - Create and/or maintain customer facing order tracking system. - Maintain accurate records & files in appropriate applications. - Enter Service issues into appropriate vendor systems e.g. Quick Base. - Report on status of service and warranty issues as needed, source existing reports from vendors when available. - Present sales leads when appropriate to Branch Sales Staff for follow up. - Assist with strategic planning and achievement of sales goals. - Review existing pricing within operating system to ensure accuracy. Qualifications - College degree preferred. - Prior Building Products industry experience. - Project Management Skills and Experience helpful. - Intermediate to moderate excel experience required. - Prior sales and customer service experience. Requirements - Proven ability to work both independently and in a team environment. - Must have the ability to effectively communicate verbally and in writing. - Ability to prioritize tasks and work quickly and efficiently. - High level of Customer Service. - Technical aptitude, and ability to work within multiple systems and applications. - Superior stress management skills. Benefits - Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP. - Competitive 401k, Employer Match of 50% up to 15% of salary. - Great Place to Work Certified every year since 2019. - Paid Vacation & Sick Days. - Tuition Reimbursement & Training Programs. - Company Paid Parental Leave. - Company Paid Life Insurance. - Short Term & Long-Term Disability. - Paid Holidays. - Health and Wellness program. - Volunteer Time.

Role Description The Key Account Manager – Workforce Solutions (KAMWS) is responsible for building and maintaining effective long-term relationships within the Workforce Solutions segment to increase revenues, client acquisition, and ensure a high level of client satisfaction. The KAMWS is responsible for delivering on goals and objectives in our Workforce Solutions segments at a national level: - Executive Health - Drug Screening - Occupational Health - Wellness/Prevention The KAMWS will strategically manage the portfolio and identify, develop, and close new sales opportunities while creating demand for the organization's products and services by raising their profile with customers. Acting as the primary contact for LifeLabs’ products and services, the KAMWS oversees an existing client base of key/strategic accounts, maintains relationships with clients at the senior management or executive level, and drives new client acquisition through business development activities. This role is SIP eligible and is a remote position with some customer-facing responsibilities within the B2B Client Engagement and Partnerships team. This position is not car eligible. Preferred location is the Toronto area. Your responsibilities will include: - Portfolio Performance Management - Develop and implement sales strategies for new account prospects to secure profitable new business, focusing primarily on higher margin prospects and new business opportunities within active and inactive accounts. - Responsible for identifying, prospecting, and securing business opportunities to support new revenue growth through development of portfolio and customer business plans. - Ensure compliance with sales automation platforms (Salesforce, segmentation tools, sales reports & dashboards), completion of mandatory training, and goal setting. - Define and measure leading and lagging KPIs to ensure clear accountability and the achievement of sales targets. - Provide timely feedback to underperforming B2B clients and early warning of risk to achieving quotas. - Work closely with the team to strategize and build sales pipelines in prioritized segments. - Participate in regular meetings with Director to review/coordinate sales efforts. - Customer Relationship Optimization - Ensure that LifeLabs’ brand promise is delivered to our client. - Ensure that the Voice of Customer (VOC) is brought to our Portfolio Lifecycle Management and Product Development teams in a timely manner with accurate information to inform our decisions and manage reputational risk. - Identify opportunities with prospective clients and build and maintain strong client relationships with the customer base. - Leverage existing client relationships to expand service offerings. - Develop an understanding of all services and offerings and create product presentations as required. - Report product sales and promotional activities to the Company on an ongoing basis. - Utilize LifeLabs Customer Relationship Management (CRM) software and other productivity tools to plan sales calls, record customer interactions, and capture new business. - Respond to customer enquiries, concerns, and messages in a timely manner. - Identify Key Opinion Leaders (KOLs) and develop/maintain long-term relationships within the healthcare community. - Facilitate feedback from clients, forwarding to the Company to support new test development and expand service offerings. Qualifications - Bachelor's degree in business, Health/Life Sciences, or a related discipline. - 7-10 years of experience in a Key Account Management role with at least 5-7 years in a sales role. - Demonstrated ability to develop and sustain multilevel relationships in a complex environment. - Experience with RFPs, Business Proposals, contract or vendor management is an asset. - Demonstrated understanding of the public healthcare environment and its impacts on the laboratory business. - Ability to develop and execute territory plans. - Excellent communication skills. - Strong negotiation skills. - Expertise in relationship management. - Previous experience in a customer service or project management role is an asset. Requirements - Salary range: $96,255 - $122,727 CAD annually (commensurate with experience). - LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility, and working conditions, irrespective of gender, race, ethnicity, beliefs, age, or any other personal characteristics. - Pay programs are communicated regularly in an accessible and transparent manner. Benefits - Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance. - Retirement Savings Plan. - Vacation and Wellness Days. - Award-winning mental, physical, and financial wellness programs, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives. - Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

Role Description As a Homeowner Account Manager, you will be responsible for owning the entire homeowner relationship as the primary point of contact, ensuring proactive communication, end-to-end tracking and follow-through of all commitments, coordination with internal teams to drive resolution, and maintaining high-quality weekly performance reporting. You will serve as the key link between homeowners and the broader team, ensuring nothing falls through the cracks and every issue is followed through to completion. Duties and Responsibilities - Knowing every owner's property, history, preferences, and current situation - Communicating proactively — owners should hear from us before they have to ask - Tracking every commitment we ever make to them, and making sure none are dropped - Driving the internal team to deliver on those commitments on time and to standard - De-escalating tense moments without losing accuracy or honesty - Producing weekly reports that homeowners actually look forward to reading - Building relationships so strong that referrals and renewals follow naturally Qualifications - Bachelor’s Degree in any field - 2+ years of experience in customer-facing roles — account management, customer success, hospitality management, or equivalent service-industry experience - Track record of owning client relationships, — not just answering tickets - Strong references — who will speak to your ownership, accuracy, and communication - Excellent verbal and written English communication skills - Strong empathy and ability to handle difficult conversations with calm and professionalism - Proven ability to take ownership and drive issues to resolution across multiple stakeholders - High attention to detail with a strong focus on accuracy and follow-through - Strong references demonstrating accountability, communication, and client relationship management Requirements - Comfortable working with data, dashboards, and basic performance metrics (e.g., revenue, occupancy, P&L) - Familiarity with or willingness to learn tools such as CRMs, ClickUp, and AI-powered systems - Understanding of or interest in short-term rental / Airbnb operations

• Drive business growth in assigned region calling on and building business with new retailers, establishing a recurring book of business, to achieve territory revenue and profit targets • Own the entire sales cycle from cold calling and initial retailer engagement to selling products and managing the retailer • Maintain a high-level of product knowledge & develop strong relationships to become a consultant with prospective/acquired retailers overcoming market challenges and positioning the value of Verdesian products • Develop business plans to strategically target retailers in assigned territory forecasting future sales and budgets • Leverage and execute lead generation campaigns and research trials as appropriate • Structure weekly/monthly sales efforts to achieve business plans and territory target • Anticipate retailer and territory needs regularly engaging marketing, customer service, and other departments to share market trends and prepare for future territory growth • Understand and deploy a working knowledge of EPA and Provincial regulations • Facilitate business relationships contributing to public relations • Other Account Manager duties not listed above as required