Title: Diet Supervisor (General Admin Staff Gde 5) Perm PT Location: Australia Hybrid Requisition ID: REQ668106 Employment Type: Permanent Part Time, 16 hours per week Remuneration: $37.86 per hour + 12% Superannuation + Salary Packaging Location: Campbelltown/Camden Hospital Job Description: Please note: A current influenza (flu) vaccination is a mandatory requirement for appointment to this position. With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia. Achieve Something Great An exciting opportunity exists to join the Dietetics Department at Campbelltown and Camden Hospitals in a permanent part-time role, contributing to the delivery of high-quality nutrition care across a diverse patient population. This role offers the opportunity to work across a broad range of clinical areas while providing supervision and operational support to the Dietitian Assistant team. With Campbelltown Hospital currently undergoing a significant redevelopment, this is a chance to be part of a growing and progressive service with expanded clinical facilities and a strong focus on innovation, service improvement, and patient-centred care. The position encompasses administrative, clinical, education, and service development responsibilities, including management of CBORD systems, coordination of meal services, staff supervision, and participation in quality improvement initiatives. Are You the Right Fit? The ideal candidate is a highly organised and motivated professional who thrives in a fast-paced healthcare environment and demonstrates strong communication and problem-solving skills. Proven ability to manage competing priorities, oversee administrative systems, and support the smooth operation of meal service delivery is essential. Experience, or demonstrated capability, in supervising and supporting staff, including coordinating workloads and ensuring compliance with Work Health and Safety standards, is highly valued. A strong understanding of the complexities of patient nutrition, combined with attention to detail and a commitment to continuous improvement, will support success in this role. A collaborative approach, adaptability, and a commitment to contributing to education, training, and service development initiatives are key attributes for this position. Selection Criteria To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below. - Certificate IV in Allied Health Assistance (Nutrition & Dietetics), or Certificate III plus a commitment to complete Certificate IV in Allied Health Assistance (Nutrition & Dietetics); and extensive and recent experience as a Dietitian Assistant or Diet Supervisor in a hospital. - Good current knowledge of nutrition and therapeutic diets and the use of CBORD - Good written and verbal communication skills, and excellent customer relation skills and experience - Demonstrated ability to work individually and as part of a team - Experience in or capacity to supervise Dietitian Assistant staff and students If you'd like more details, we're here to help. - Position Information - Applicants will be assessed against the criteria in the Position Description. - How to Apply - Read our application guide and tips for improving your application. - Diversity, Culture & Inclusion - We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community. - Aboriginal Workforce More Than Just a Job - Why Work With Us? - Financial Perks - 12% superannuation - Salary packaging and novated leasing via Smart Salary - Annual leave with 17.5% leave loading (for full-time and part-time staff) - One extra day off each month for full-time employees - Work-Life Balance - Flexible work options, including hybrid and varied hours (depending on the role) - Paid maternity and parental leave - Generous leave options like long service and carers leave - Grow Your Career - Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs. - Health & Wellbeing - Discounted gym membership through Fitness Passport - Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP) - Wellbeing programs that promote mental health, resilience, and balance Additional Information - Temporary visa holders - May be considered if no suitable citizen or permanent resident is found. - Vaccination Requirements - All staff must meet NSW Health's vaccination and screening requirements before starting. - Child Safe Employment - South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

• Leading the Development and Execution of operational efficiency initiatives that are horizontal and cutting across all Units within Group Operations • Spearheading cross-functional projects aimed at improving operational efficiency • Collaborating with departmental heads to identify optimization opportunities • Implementing operational management systems and tools to streamline processes • Identifying and implementing best practices for process improvements • Driving change management efforts to ensure smooth transitions to adoption of new processes • Developing and monitoring performance metrics to measure the success of efficiency initiatives • Reporting on key performance indicators, trends, and improvement opportunities for senior management • Fostering strong relationships with key stakeholders to ensure alignment and support for initiatives • Establishing key performance indicators (KPIs) and metrics to measure the success of operational excellence initiatives • Engaging with employees to foster a culture of continuous improvement • Providing training and support to enhance employees' skills in operational excellence • Conducting regular reviews and updates to ensure initiatives remain relevant and effective

Role Description We are looking for a Fraud & AML Team Lead to supervise and develop a team of Risk & AML agents based in Manila, Philippines. This is a frontline leadership role with direct accountability for the day-to-day quality and performance of a small, specialist team operating at the intersection of fraud, AML, and security. You will own the operational health of your team, including how effectively agents handle complex cases, how consistently they apply policy, and how quickly escalations are resolved to a high standard. This is not a passive coordinator role. You will be expected to review case decisions, coach agents on judgment, and serve as the final word on escalations before they reach our internal Trust & Safety Manager. You will work closely with Blockchain.com's internal Trust & Safety Manager, who provides strategic direction, policy guidance, and ongoing calibration. On a daily basis, you will interact with your agents, with QA processes, and with escalation queues. Your success will be measured by the quality of decisions your team makes, not just the speed at which they make them. This role requires someone who has already led a Trust & Safety or fraud/AML operations team in a fast-paced environment, understands what makes a strong risk operations culture, and can operate with a high degree of autonomy while staying tightly aligned to Blockchain.com standards. Qualifications - 3 to 5 years of experience in Risk and AML, fraud operations, or AML operations, with at least 2 years in a team lead or supervisor role - Demonstrated experience making and defending complex case decisions involving scams, account takeovers, transaction fraud, or platform abuse - Track record of running QA processes, including case auditing, calibration, and structured coaching conversations - Familiarity with SLA management and operational metrics in a case-based environment - Strong written communication in English, with the ability to document decisions clearly and present performance summaries to internal stakeholders - Ability to work autonomously and maintain consistent standards without close day-to-day oversight - Resilience and sound judgment when handling high-sensitivity or time-pressured cases - Experience in fintech, payments and/or crypto - Previous experience working with anti-fraud tools (e.g Sardine, Sift), crypto compliance tools (e.g Elliptic, Chainalysis, TRM) and CRM (e.g Zendesk, Salesforce) is a plus - Basic knowledge of SQL is also a plus Requirements - Supervise a team of 10-15 Trust & Safety agents, providing daily direction, support, and accountability - Review escalated and complex fraud and AML cases personally, making sound, well-reasoned final call decisions ahead of escalation to the internal T&S Manager - Own team-level QA, including regular case audits, calibration sessions, and structured feedback loops for individual agents - Track and report on team KPIs including case resolution rates, quality scores, SLA adherence, and escalation volumes - Identify performance gaps in individual agents and follow through with targeted coaching plans, not just generic feedback - Translate policy updates and guidance from Blockchain.com's internal team into clear, practical operating instructions for agents - Maintain up-to-date knowledge of fraud patterns, account takeover vectors, and abuse trends relevant to the crypto industry - Flag emerging case patterns or policy gaps to the internal T&S Manager with enough context to act on - Conduct regular one-on-ones with each agent and contribute to performance review cycles - Ensure consistent standards across the team, including how agents document decisions, handle sensitive cases, and apply escalation criteria - Participate in calibration sessions with Blockchain.com's internal team to keep local QA standards aligned with global expectations - Support onboarding of new agents by running structured case-based onboarding sessions and certifying readiness before live queue access Benefits - Competitive salary based on experience - Remote work - HMO on day 1 (contractor)

• Provide delightful support to Employees and Clients re: Benefits in multiple areas • Process and solve tickets and escalations in Zendesk/e-mail • Execute with care and precision data related tasks (preparation, entry, download etc.) • Help define/detail and execute on Standard Operating Procedures • Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences • Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies. • Maintain the operations process documents and be able to find automation possibilities to streamline process • Constantly research and systematically distill written knowledge in Notion • Be able to go from “scout to scale” and actually start things up and get things done • Be an internal and external champion of Remote's values and Benefits team's goals