Southwest Airlines

Role Description Ready to support the technology that helps millions of Customers navigate their Southwest journey? As a Senior Technology Analyst, you will partner with Business and Technology Teams to deliver high-quality solutions that meet Customer needs, align with technical standards, and support on-time, on-budget delivery. Supporting Southwest’s Information Display Systems (IDS) platform, you will help ensure the reliability and performance of a critical Customer-facing application that powers airport wayfinding, the boarding process, and key operational metrics. As the platform evolves through a major cloud modernization initiative, you will play a vital role in maintaining system stability, building technical expertise, and helping shape the future of a high-impact capability that supports both the Customer experience and operational success across our network. This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: - Alaska - California - Colorado - Delaware - Illinois - Iowa - Maryland - Massachusetts - Montana - New Hampshire - New Jersey - New York - North Dakota - Oregon - Pennsylvania - South Dakota - Vermont - West Virginia - Washington - Wyoming - Puerto Rico U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Qualifications - Advanced knowledge of business analysis, process modeling and redesign - Advanced knowledge of technical environments - Advanced knowledge of software development methodologies - Skilled in excellent partnering, communication, and negotiation in working with various Teams and/or external partners - Ability to analyze large, complex, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations - Ability to work effectively in a strong Customer service/team oriented environment - Ability to research, create, and document requirements, processes, and technical specifications - Ability to manage and prioritize multiple and widely varied work streams/tasks - Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same - Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences - Ability to teach and mentor others concerning technical and business subjects Requirements - Required: High School Diploma or GED - Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience - Required: Advanced-level experience, seasoned and specialized knowledge in information technology (IT) operations, programming, systems/software development or another IT related field - Preferred: Experience in XML, XSLT, XPath, XQuery - Preferred: Experience in SQL, Data Modeling - Preferred: Experience in Powershell, Shell Scripting - Preferred: Experience in Data Integration & ETL Processes - Preferred: Experience in System Analysis & Design - Preferred: Experience in Agile & DevOps Practices - Preferred: Experience in Performance Optimization & Troubleshooting on Airline Information Display Systems - Preferred: Knowledge of design and implementation of Airline Information Display Systems including: FIDS, GIDS, RIDS, Threshold Displays & BIDS Physical Abilities - Ability to perform work duties from limited space work station/desk/office area for extended periods of time - Ability to communicate and interact with others in the English language to meet the demands of the job - Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications - Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines - Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 - Must be at least 18 years of age - Must be able to comply with Company attendance standards as described in established guidelines - Must be able to travel and/or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary Pay & Benefits - Competitive market salary from $114,200 - $126,900 per year depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. - Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) - Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings - Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit - Competitive health insurance for you and your eligible dependents (including pets) - Health plan coverage options that start from the very first day of employment, with 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.

Role Description As a Senior Network Engineer, you’ll design, implement, monitor, and manage local and wide area networks to ensure reliable connectivity and maximum uptime for users. You’ll develop and document network configurations, support the installation of new network infrastructure, and maintain and upgrade existing systems as needed. This role supports network operations across remote airport stations and external buildings, including equipment configuration, circuit delivery, and ongoing performance monitoring to keep critical systems running smoothly. This role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are: Alaska, Delaware, New Jersey, North Dakota, South Dakota, Vermont, West Virginia, Wyoming, and Puerto Rico. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities - Oversee vendor management, partner governance, and oversight to deploy systems which are complete, designed and managed over life cycles while also guiding others. - Identify problems proactively, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements. - Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes. - Provide innovative solutions to proactively ensure the highest levels of systems and infrastructure availability in order to resolve escalations of high complexity. - Create the platform strategy and road map in collaboration with Enterprise Architecture. - Identify opportunities proactively to adopt emerging industry trends in collaboration with Enterprise Architecture. - Meet commitments and deliverables as related to leading projects and/or project oversight. - Provide technical development, mentoring, and guide the work of others. - Create and follow Network/Traffic flow Diagrams. - May perform other job duties as directed by Employee's Leaders. Qualifications - Ability to analyze and resolve problems of high complexity. - Expert knowledge of hardware components, systems, software, and networking technologies. - Ability to mentor/guide others to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas. - Skilled in expert partnering, negotiation, and communication in working with Business Customers and Technology support. - Expert knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and or work experience. - Ability to prioritize effectively and take on multiple concurrent assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible self-work and/or the work of others. - Ability to develop, present, and effectively communicate complex ideas and strategies in both technical and user-friendly language to a variety of audiences. - Ability to work effectively in a fast-paced, team-based, Customer service-oriented environment with a high regard for hospitality. - Skilled in troubleshooting, analyzing and resolving network traffic and issues. - Preferred: Experience configuring and supporting Aruba SD‑WAN solutions. - Preferred: Working knowledge of Cisco switching and routing technologies. Education - Required: High School Diploma or GED. Experience - Advanced level experience, seasoned and specialized knowledge in: - Industry-related experience as a Senior Network Engineer. - Designing and deploying in large enterprise networks. - Network hardware/platforms (Cisco IOS, Cisco NXOS). - Communication protocols (TCP/IP) and routing protocols (e.g., BGP, OSPF). - WAN connectivity (e.g., MPLS, SDWAN). - Network diagnostic, monitoring and analysis tools (e.g., Wireshark). Physical Abilities - Ability to perform work duties from limited space work station/desk/office area for extended periods of time. - Ability to communicate and interact with others in the English language to meet the demands of the job. - Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job. Other Qualifications - Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines. - Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986. - Must be at least 18 years of age. - Must be able to comply with Company attendance standards as described in established guidelines. - Must be able to travel and/or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary. Pay & Benefits - Competitive market salary from $138,800 per year to $154,200 per year depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. - Benefits you’ll love: - Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too). - Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings. - Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when Southwest profits, you profit. - Competitive health insurance for you and your eligible dependents (including pets). - Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you’ll love: https://careers.southwestair.com/benefits Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.

Role Description Ready to help strengthen and defend Southwest’s cybersecurity posture? As a Cybersecurity Analyst focused on Threat Intelligence and Threat Operations, you will actively monitor, analyze, and respond to security events while translating adversary intelligence into actionable outcomes. You will support Threat Hunting, Red Team, and Purple Team activities by ensuring detection and response strategies are grounded in real‑world threat behavior. This role also contributes to the continuous improvement of cybersecurity policies and procedures, strengthens protection of digital assets, and promotes a strong culture of security awareness and compliance across the organization. This role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work off-site: - Alaska - California - Colorado - Delaware - Illinois - Iowa - Massachusetts - Maryland - Montana - New Jersey - New Hampshire - New York - North Dakota - South Dakota - Oregon - Pennsylvania - Vermont - Washington - West Virginia - Wyoming - Puerto Rico U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities - Demonstrate advanced analytical skills across diverse cybersecurity domains, leading the identification and resolution of complex cybersecurity issues in areas such as Incident Response, Threat Intelligence, Governance, Risk, and Compliance (GRC), Privacy, Vulnerability Management, and Engineering Operations. - Lead and actively participate in high-priority incident response efforts, taking ownership of critical activities related to the identification, containment, and resolution of security incidents, and providing mentorship to junior analysts. - Drive advanced threat intelligence initiatives, including the development of threat hunting strategies, proactive identification of emerging threats, and the implementation of innovative solutions to enhance the organization's security posture. - Take a lead role in vulnerability management, overseeing and improving the vulnerability assessments and scanning processes, and providing mentorship to junior and mid-level analysts. - Architect and lead the optimization of the organization's security infrastructure, overseeing the implementation of advanced cybersecurity controls, and ensuring the organization is prepared to address evolving cyber threats. - Take a leadership role in maturing GRC initiatives, ensuring comprehensive understanding, and proactively shaping cybersecurity regulations, standards, and best practices within the organization. - Lead privacy initiatives, overseeing the implementation and enforcement of privacy controls and practices, and ensuring the protection of sensitive information in compliance with relevant regulations. - Drive the continual improvement of cybersecurity practices and resilience, staying at the forefront of industry trends and emerging technologies to shape and enhance the organization’s advanced security posture. - Lead the development and execution of comprehensive cybersecurity training and awareness initiatives, tailoring programs to different audiences and providing mentorship to junior team members. - Play a key role in fostering collaboration across the organization, engaging with senior leadership, cross-functional teams, and external stakeholders, and representing the cybersecurity function at a strategic level. - May perform other job duties as directed by Employee's Leaders. Qualifications - Knowledge of various cybersecurity frameworks and standards (e.g., NIST, ISO 27001) to guide security initiatives. - Knowledge of data protection and privacy regulations (e.g., GDPR, CCPA) to ensure the safeguarding of sensitive information. - Knowledge of incident response procedures and methodologies for effective response to security incidents. - Skilled in conducting risk assessments and developing risk mitigation strategies. - Skilled in using security monitoring tools, SIEM systems, and intrusion detection systems for threat detection and analysis. - Skilled in written and verbal communication skills for reporting and conveying technical information to non-technical stakeholders. - Ability to proactively identify and assess risks, and implement mitigation strategies to protect the organization's assets. - Ability to monitor program risks, issues, and scope related to cybersecurity initiatives with the appropriate level of priority and escalation. - Skilled in collaborating with cross-functional teams and stakeholders to drive cybersecurity initiatives and risk management. - Ability to adapt to evolving threats, technologies, and best practices in the dynamic field of cybersecurity. Education - Required: High School Diploma or GED. Experience - Required: Intermediate-level experience, fully functioning broad knowledge in cybersecurity principles and concepts, developing skills and knowledge in information technology (IT) operations, programming, systems/software development or another IT related field. - Preferred: Experience in bridging deep technical threat analysis with strategic business risk, with experience in AI augmented security operations and cloud native environments. - Preferred: Experience in adversary and threat modeling using frameworks such as MITRE ATT&CK, Diamond Model, and Cyber Kill Chain. - Preferred: Experience managing the full Cyber Threat Intelligence lifecycle, including requirement definition, collection, analysis, and delivery of actionable intelligence. - Preferred: Experience in malware analysis, network traffic analysis, and log analysis to identify and validate Indicators of Compromise (IOCs). Physical Abilities - Ability to perform work duties from limited space work station/desk/office area for extended periods of time. - Ability to communicate and interact with others in the English language to meet the demands of the job. - Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job. Other Qualifications - Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines. - Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986. - Must be at least 18 years of age. - Must be able to comply with Company attendance standards as described in established guidelines. - Must be able to travel and/or attend Company and non-Company facilities and remote locations as necessary. Pay & Benefits Competitive market salary from $98,650 - $109,600 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. - Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too). - Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**. - Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when Southwest profits, you profit***. - Competitive health insurance for you and your eligible dependents (including pets). - Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you’ll love: https://careers.southwestair.com/benefits *Pay amount doesn’t guarantee employment for any particular period of time. **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits. ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.

Title: Customer Service Agent - BUR (Part-Time) Location: Burbank United States Job Description: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: *** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of California. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Customer Service Agent position at BUR within the last 12 months.*** Pay & Benefits: Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits you’ll love: - Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) - Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings** - Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit*** - Competitive health insurance for you and your eligible dependents - Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. Want to be the friendly face that welcomes Customers to Southwest? As a Customer Service Agent at Southwest, you’ll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You’ll be one of the first Southwest Employees our Customers meet, and you’ll help set the tone for a great trip. You’ll also be there to support Customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. Additional details - This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process. - New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week. - After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime. - This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union. - Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you. - U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities - Provides friendly service to and maintains positive relationships with all internal and external Customers - Works in a cooperative spirit to ensure the success of our Company - Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs - Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems - Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage - Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner - Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company - Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal - Completes forms and reports as required by the Company - Writes irregularity and complaint reports as required - Duties may vary due to the size and organization of the station - Must be able to meet any physical ability requirements listed on this description - May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities - Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job - Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations - Ability to work well with others as part of a team, meet the public, and work under stressful situations - Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period - Must be aware of hazardous situations and be able to handle emergencies as needed - Must work under tight time constraints to accomplish quick turns of aircraft - Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement - Must be able to perform all job functions within a limited space - Must be able to effectively communicate verbally by telephone, face to face and on public address systems - Must possess good written and oral skills - Must be able to communicate information and instructions verbally or via radio equipment Education - No education requirement Experience - No experience requirement Licensing/Certification - Must be able to obtain a SIDA badge and meet all local airport requirements - May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Physical Abilities - Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces - Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods - Must maintain the ability to wear prescribed uniforms Other Qualifications - Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines - Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 - Must be at least 18 years of age - Must be able to comply with Company attendance standards as described in established guidelines - Ability to work shift work and/or overtime - Foreign language skills are desirable, but not required *The pay amount doesn’t guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position. ***Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Pay Rate: $20.22 Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.

Title: Customer Service Agent - TUL (Part Time) Location: Tulsa United States Job Description: Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: - For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Oklahoma. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Customer Service Agent position at TUL within the last 12 months.* Pay & Benefits: Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits you'll love: - Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) - Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings - Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit* - Competitive health insurance for you and your eligible dependents - Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. - Explore more benefits you'll love: https://careers.southwestair.com/benefit Job Summary Want to be the friendly face that welcomes Customers to Southwest? As a Customer Service Agent at Southwest, you'll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You'll be one of the first Southwest Employees our Customers meet, and you'll help set the tone for a great trip. You'll also be there to support Customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a Customer Service Agent looks like: swa.is/DayWithCSA Additional details - This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process. - New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week. - After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime. - This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union. - Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you. - U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. - Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities - Provides friendly service to and maintains positive relationships with all internal and external Customers - Works in a cooperative spirit to ensure the success of our Company - Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs - Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems - Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage - Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner - Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company - Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal - Completes forms and reports as required by the Company - Writes irregularity and complaint reports as required - Duties may vary due to the size and organization of the station - Must be able to meet any physical ability requirements listed on this description - May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities - Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job - Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations - Ability to work well with others as part of a team, meet the public, and work under stressful situations - Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period - Must be aware of hazardous situations and be able to handle emergencies as needed - Must work under tight time constraints to accomplish quick turns of aircraft - Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement - Must be able to perform all job functions within a limited space - Must be able to effectively communicate verbally by telephone, face to face and on public address systems - Must possess good written and oral skills - Must be able to communicate information and instructions verbally or via radio equipment Education - No education requirement Experience - No experience requirement Licensing/Certification - Must be able to obtain a SIDA badge and meet all local airport requirements - May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Physical Abilities - Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces - Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods - Must maintain the ability to wear prescribed uniforms Other Qualifications - Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines - Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 - Must be at least 18 years of age - Must be able to comply with Company attendance standards as described in established guidelines - Ability to work shift work and/or overtime - Foreign language skills are desirable, but not required - The pay amount doesn't guarantee employment for any particular period. 401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position. - Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Pay Rate: $20.22 Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.

Provide exceptional customer service while ensuring on-time departures by coordinating ramp activities, monitoring aircraft loading, and maintaining communication with airport teams to support smooth flight operations and enhance customer experience.

Title: Senior Operations Research Developer Location: Remote, United States Job Description: Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. As a Senior Operations Research Developer for the Network Optimization Team, you'll play a pivotal role in translating operational requirements into technical solutions. This position offers exciting challenges, as the Optimization Teams directly impact the efficiency of thousands of daily flights across hundreds of aircraft, thousands of crew members, and hundreds of thousands of passengers. You'll gain exposure to a wide range of airline operations, including aircraft operations, crew planning, crew recovery, passenger movement, airport operations, and maintenance, expanding your understanding of the airline industry. Additional Details - This role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are: Alaska, Delaware, New Jersey, North Dakota, South Dakota, Vermont, West Virginia, Wyoming, and Puerto Rico. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities - Develop mathematical models based on business requirements - Develop solution strategies to solve models developed - Develop code to implement solution strategies - Prepare technical documentation of models and solution strategies - Lead reviews of models, solution strategies, and code with the Team to leverage its collective experience - Test applications to insure they perform as expected, and solve the correct problem - Lead reviews of solutions with business Customers to ensure that they are acceptable - Calibrate the model or solution strategy as needed - Work effectively with the rest of the Team, business Customers, Technology development Teams, and support groups - Provide support for developed applications as needed. Create enhancements, or recalibrate as the business problem changes - Provide leadership, guidance, and mentoring to other less-experienced Team members - May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities - Knowledge of standard programming languages, and associated development tools (compilers, debuggers, etc) - Knowledge of software development, practice, concepts, and technology obtained through college degree program, formal training and/or work experience - Skilled in demonstrating a high-level of optimization aptitude and ability for logical and abstract thinking - Skilled in partnering, communication, and negotiating as to interact effectively with business Customers and technology development and support groups - Ability to complete root-cause analysis, design complex solutions, write code, perform testing, provide documentation, and implement optimization projects - Ability to analyze and resolve complex problems - Ability to work effectively in a strong Customer service/team oriented environment - Ability to work independently where appropriate - Ability to contribute thoughts and ideas on other active projects across the Team - Preferred: Foundational knowledge of AWS or other cloud infrastructure - Preferred: Foundational knowledge of Linux based development - Preferred: Preferred prior experience applying optimization methods in an airline environment - Preferred: Experience or familiarity with Scaled Agile for Enterprise (SAFe) Framework Education - Required: High School Diploma or GED - Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience Experience - Expert level experience, expansive and far reaching knowledge in: - Applying Operations Research methods in a business environment or a PhD with lesser business experience accepted - Using Xpress, CPLEX, or other industrial-strength LP/IP tools Licensing/Certification - N/A Physical Abilities - Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time - Ability to communicate and interact with others in the English language to meet the demands of the job - Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications - Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines - Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 - Must be at least 18 years of age - Must be able to comply with Company attendance standards as described in established guidelines - Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary Pay & Benefits Competitive market salary from $153,000 per year to $170,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you'll love: - Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) - Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings - Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit* - Competitive health insurance for you and your eligible dependents (including pets) - Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. - Explore more Benefits you'll love: https://careers.southwestair.com/benefits - Pay amount does not guarantee employment for any particular period of time. 401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits *ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Role Description As a Senior Operations Research Developer for the Network Optimization Team, you’ll play a pivotal role in translating operational requirements into technical solutions. This position offers exciting challenges, as the Optimization Teams directly impact the efficiency of thousands of daily flights across hundreds of aircraft, thousands of crew members, and hundreds of thousands of passengers. You’ll gain exposure to a wide range of airline operations, including: - Aircraft operations - Crew planning - Crew recovery - Passenger movement - Airport operations - Maintenance This role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are: - Alaska - Delaware - New Jersey - North Dakota - South Dakota - Vermont - West Virginia - Wyoming - Puerto Rico We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Qualifications - Knowledge of standard programming languages, and associated development tools (compilers, debuggers, etc) - Knowledge of software development, practice, concepts, and technology obtained through college degree program, formal training and/or work experience - Skilled in demonstrating a high-level of optimization aptitude and ability for logical and abstract thinking - Skilled in partnering, communication, and negotiating as to interact effectively with business Customers and technology development and support groups - Ability to complete root-cause analysis, design complex solutions, write code, perform testing, provide documentation, and implement optimization projects - Ability to analyze and resolve complex problems - Ability to work effectively in a strong Customer service/team oriented environment - Ability to work independently where appropriate - Ability to contribute thoughts and ideas on other active projects across the Team - Preferred: Foundational knowledge of AWS or other cloud infrastructure - Preferred: Foundational knowledge of Linux based development - Preferred: Prior experience applying optimization methods in an airline environment - Preferred: Experience or familiarity with Scaled Agile for Enterprise (SAFe) Framework Requirements - Required: High School Diploma or GED - Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience - Expert level experience, expansive and far reaching knowledge in: - Applying Operations Research methods in a business environment or a PhD with lesser business experience accepted - Using Xpress, CPLEX, or other industrial-strength LP/IP tools Physical Abilities - Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time - Ability to communicate and interact with others in the English language to meet the demands of the job - Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications - Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines - Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 - Must be at least 18 years of age - Must be able to comply with Company attendance standards as described in established guidelines - Must be able to travel and/or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary Pay & Benefits - Competitive market salary from $153,000 per year to $170,000 per year* depending on qualifications and experience. - For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. - Benefits you’ll love: - Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) - Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings** - Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** - Competitive health insurance for you and your eligible dependents (including pets) - Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. - Explore more Benefits you’ll love: https://careers.southwestair.com/benefits - *Pay amount does not guarantee employment for any particular period of time. - **401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits - ***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Company Description Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.

Role Description As a Network Engineer, you’ll design, implement, monitor, and manage local and wide area networks to ensure reliable connectivity and maximum uptime for users. You’ll develop and document network configurations, support the installation of new network infrastructure, and maintain and upgrade existing systems as needed. This role supports all remote airport stations and external buildings, including: - Equipment configuration - Circuit delivery - Ongoing performance monitoring to keep critical systems running smoothly This role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work off-site: - Alaska - Delaware - New Jersey - North Dakota - South Dakota - Vermont - West Virginia - Wyoming - Puerto Rico U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Qualifications - Ability to analyze and resolve problems - Knowledge of hardware components, systems, software, and networking technologies - Ability to mentor/guide others to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas - Skilled in partnering, negotiation, and communication in working with Business Customers and Technology support - Ability to prioritize effectively and take on multiple concurrent assignments - Ability to develop, present, and effectively communicate complex ideas and strategies - Ability to work effectively in a fast-paced, team-based, Customer service-oriented environment - Skilled in troubleshooting, analyzing and resolving network traffic and issues - Preferred: Experience configuring and supporting Aruba SD WAN solutions - Preferred: Working knowledge of Cisco switching and routing technologies Requirements - Required: High School Diploma or GED - Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience - Intermediate level experience, fully functioning broad knowledge in: - Industry-related experience as a Network Engineer - Network hardware/platforms (Cisco IOS, Cisco NXOS) - Communication protocols (TCP/IP) and routing protocols - WAN connectivity - Network diagnostic, monitoring and analysis tools (e.g., Wireshark) Physical Abilities - Ability to perform work duties from limited space workstation/desk/office area for extended periods of time - Ability to communicate and interact with others in the English language to meet the demands of the job - Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications - Must maintain a well-groomed appearance per Company appearance standards - Must be a U.S. citizen or have authorization to work in the United States - Must be at least 18 years of age - Must be able to comply with Company attendance standards - Must be able to travel and/or attend Company and non-Company facilities and remote locations as necessary Benefits - Competitive market salary from $114,200 - $126,900 per year depending on qualifications and experience - Fly for free on any open seat on all Southwest flights (your eligible dependents too) - Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings - Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - Competitive health insurance for you and your eligible dependents (including pets) - Health plan coverage options that start from the very first day of employment Explore more Benefits you’ll love: careers.southwestair.com/benefits Company Description Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.

Role Description JOB TITLE: Software Engineer LOCATION: Dallas, TX (Telecommute role, may work remotely from any state in the U.S. where Southwest Airlines operates and where approved by Southwest) - Design, write, test, document, implement, and maintain application systems that are technically sound, well-integrated, and aligned with customer requirements and organizational standards. - Identify and prevent production issues, implementing immediate resolutions across technology areas. - Collaborate with engineers to address and resolve production problems. - Lead testing efforts to identify defects and oversee their resolution. - Implement system enhancements that maintain integrity and foster a results-oriented environment. - Develop, test, and operate end-to-end software solutions utilizing machine learning, optimization, and knowledge systems. - Ensure systems are functionally appropriate, technically sound, and well-integrated. - Define procedures, standards, and measurements to promote quality and accountability in work. - Stay informed of industry trends and create business cases for necessary changes. - Measure parameters for transitioning features into production-ready code. - Partner and collaborate with team members and senior leaders at all organizational levels. - Work with the team to identify optimal solutions, providing thought leadership and challenging conventional thinking. - Embrace agile best practices and foster a culture of continuous improvement. - Escalate issues as needed, perform root cause analysis, conduct impact assessments, and develop and execute solutions. - Assess strengths and weaknesses of solutions while evaluating the pros and cons of alternative options. - Develop code to integrate data from other teams via APIs. - Deploy code via Gitlab and use version control. - Architect solutions to get data from other tech systems into Salesforce. - Optimize performance for faster pull and push of data. - Upgrade/Patch/Install related tools/applications. Qualifications - Bachelor’s or foreign equivalent degree in Computer Science, Computer Engineering, or a related field. - 5 years of progressive, post-baccalaureate experience in the job offered or as a Software Developer, Software Programmer, Software Engineer, Information Technology Analyst, or in a related position/occupation. Requirements - 5 years performing software development including designing, writing program code, testing, documenting, and implementing the functionality. - Developing, testing and operating end-to-end software solutions. - Defining procedures, standards, measurements, accountability and promoting quality of work. - Experience with Javascript, NodeJS, and Java. - Knowledge of security and networking, Authorization, authentication. - Experience with Version Control and CI/CD tools such as Gitlab/Github. - 4 years with databases, data extraction, data flows, data mapping, and Dynamo DB or SQL server. - 1 year with Amazon Web Services (AWS) Services including Lambda, S3, API gateway, SQS, Cloud watch, Secret Manager, IAM, VPC, and CloudFormation. - Telecommute role, ability to work remotely from any state in the U.S. where Southwest Airlines operates and where approved by Southwest. Company Description Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.