Blue Cube Services

Role Description We are looking for a Fraud & AML Team Lead to supervise and develop a team of Risk & AML agents based in Manila, Philippines. This is a frontline leadership role with direct accountability for the day-to-day quality and performance of a small, specialist team operating at the intersection of fraud, AML, and security. You will own the operational health of your team, including how effectively agents handle complex cases, how consistently they apply policy, and how quickly escalations are resolved to a high standard. This is not a passive coordinator role. You will be expected to review case decisions, coach agents on judgment, and serve as the final word on escalations before they reach our internal Trust & Safety Manager. You will work closely with Blockchain.com's internal Trust & Safety Manager, who provides strategic direction, policy guidance, and ongoing calibration. On a daily basis, you will interact with your agents, with QA processes, and with escalation queues. Your success will be measured by the quality of decisions your team makes, not just the speed at which they make them. This role requires someone who has already led a Trust & Safety or fraud/AML operations team in a fast-paced environment, understands what makes a strong risk operations culture, and can operate with a high degree of autonomy while staying tightly aligned to Blockchain.com standards. Qualifications - 3 to 5 years of experience in Risk and AML, fraud operations, or AML operations, with at least 2 years in a team lead or supervisor role - Demonstrated experience making and defending complex case decisions involving scams, account takeovers, transaction fraud, or platform abuse - Track record of running QA processes, including case auditing, calibration, and structured coaching conversations - Familiarity with SLA management and operational metrics in a case-based environment - Strong written communication in English, with the ability to document decisions clearly and present performance summaries to internal stakeholders - Ability to work autonomously and maintain consistent standards without close day-to-day oversight - Resilience and sound judgment when handling high-sensitivity or time-pressured cases - Experience in fintech, payments and/or crypto - Previous experience working with anti-fraud tools (e.g Sardine, Sift), crypto compliance tools (e.g Elliptic, Chainalysis, TRM) and CRM (e.g Zendesk, Salesforce) is a plus - Basic knowledge of SQL is also a plus Requirements - Supervise a team of 10-15 Trust & Safety agents, providing daily direction, support, and accountability - Review escalated and complex fraud and AML cases personally, making sound, well-reasoned final call decisions ahead of escalation to the internal T&S Manager - Own team-level QA, including regular case audits, calibration sessions, and structured feedback loops for individual agents - Track and report on team KPIs including case resolution rates, quality scores, SLA adherence, and escalation volumes - Identify performance gaps in individual agents and follow through with targeted coaching plans, not just generic feedback - Translate policy updates and guidance from Blockchain.com's internal team into clear, practical operating instructions for agents - Maintain up-to-date knowledge of fraud patterns, account takeover vectors, and abuse trends relevant to the crypto industry - Flag emerging case patterns or policy gaps to the internal T&S Manager with enough context to act on - Conduct regular one-on-ones with each agent and contribute to performance review cycles - Ensure consistent standards across the team, including how agents document decisions, handle sensitive cases, and apply escalation criteria - Participate in calibration sessions with Blockchain.com's internal team to keep local QA standards aligned with global expectations - Support onboarding of new agents by running structured case-based onboarding sessions and certifying readiness before live queue access Benefits - Competitive salary based on experience - Remote work - HMO on day 1 (contractor)

Role Description We are looking for software engineers with a proven track record in building scalable, reliable and performant systems for Fraud. You will play a critical role in building financial and crypto-native products, services and APIs. As a Back-End Engineer, you will be participating in technical discussions and making a positive impact on the team's development by advocating the best engineering practices. - You will be part of the Brokerage - Fraud team who actively enhance blockchain.com’s fraud prevention. - Fraud engineers build fraud prevention mechanisms in conjunction with our data science team for our payment rails by using our internal services together with our partners (SardineAI and Sift). - Work with our risk, compliance teams including our providers to resolve customer issues. - Advocate best practices, code quality, test coverage and drive technical discussions. - Optimise existing systems for scalability, extensibility and performance whilst building out reusable, modular code for use across Blockchain’s products. - Ensure security is at the forefront of everything you do, employing advanced encryption schemes to secure user and company data. - Work within interdisciplinary teams to continually deliver the highest quality software to our users. Qualifications - You know at least one programming language in depth. - You have at least 3 - 5+ years experience building and shipping highly-available, fault tolerant, production ready distributed backend systems. - You have experience in any JVM based languages (such as Java, Kotlin, Scala) and are confident in your ability to build, debug and ship microservices. - You are customer focused and continuously suggest how the backend can provide the best Customer Experience. - You pride yourself on consistent high levels of test coverage, strong technical documentation and effective monitoring. - We use Kotlin, PostgreSQL, Kafka, Redis, Datadog, Amplitude, Grafana, BigQuery, ApacheSpark and more. - A passion for crypto and the transformations it enables. Requirements - Nice to haves: - SardineAI or Sift experience. - Working with Data science and Analysts. - Understanding of fraud models and workflows. Benefits - Competitive salary based on experience. - Remote work. - Apple equipment. - HMO on day 1 (contractor).

Role Description We are hiring an Affiliate Marketing Specialist to own our affiliate, word-of-mouth, and referral programs. The right person is a data-led growth marketer who knows how to design incentives, structure programs, and turn happy users and motivated partners into compounding, viral loops of new signups and active customers. Key Responsibilities - Affiliate program ownership - Own the end-to-end affiliate program — recruitment, onboarding, activation, payouts, and ongoing performance management - Build a high-quality roster of affiliates across content creators, communities, comparison sites, KOLs, and niche operators relevant to our products - Set commission structures, tiers, and incentives that drive the right behaviour without leaking margin - Continuously prune low performers and double down on what is working - Referral and word-of-mouth programs - Design, launch, and iterate on user referral programs that turn customers into a reliable acquisition channel - Build word-of-mouth and ambassador motions that amplify product launches and key moments - Create the in-product surfaces, messaging, and reward mechanics that actually get users to share - Viral loops and growth mechanics - Identify and build viral loops within and around our products — where each new user predictably drives the next - Run structured experiments on incentives, reward design, sharing surfaces, copy, and timing - Map the math of each loop (k-factor, cycle time, payback) and continuously work to improve it - Data, measurement, and reporting - Instrument every program end-to-end so attribution, fraud, and performance are clean and reliable - Define and track the core KPIs: referred signups, activation rate, CAC, payback, fraud rate, share rate, k-factor - Build dashboards that make program health legible to the wider team and inform decisions on spend, incentives, and scope - Proactively detect and shut down fraud, abuse, and incentive gaming - Cross-functional collaboration - Work closely with product and engineering on in-product referral surfaces, tracking, and attribution - Partner with finance and compliance on payout structures, KYC/AML, and program terms - Coordinate with the wider growth, content, social, and partnerships teams to amplify programs at launch and on an ongoing basis Qualifications - 3–5 years in affiliate, referral, partnerships, or growth marketing with direct ownership of a measurable program - Demonstrable track record growing a meaningful acquisition channel through affiliates, referrals, or viral loops - Strong data orientation — comfortable in spreadsheets, BI tools, and attribution platforms, and confident in SQL or willing to learn - Hands-on experience with affiliate platforms (Impact, PartnerStack, Trackier, Everflow, or similar) and referral tooling - Sharp instincts for incentive design — what motivates partners and users without breaking program economics - Strong written English and the ability to recruit, brief, and manage external partners professionally - Self-starter mindset, comfortable owning a program end-to-end in a fast-moving environment Nice to Have - Working knowledge of crypto, digital assets, and the crypto KOL / ambassador / community ecosystem - Experience running affiliate or referral programs for trading, fintech, or other financial products - Familiarity with crypto-native channels (X/Twitter, Telegram, Discord, YouTube creators, on-chain campaigns) - Experience with fraud detection and prevention in incentive-driven programs - Comfort using AI tooling for partner research, outreach, and content personalisation What Success Looks Like in the First 6 Months - A live, performing affiliate program with a curated roster of partners and clean attribution - A redesigned (or net-new) user referral program with measurable k-factor and steady cycle time - A clear dashboard of program health — signups, CAC, payback, fraud, and share rate — trusted across the team - Demonstrable contribution to overall acquisition from affiliate, referral, and word-of-mouth channels Benefits - Remote Setup - HMO on day 1

Role Description We are hiring a technically-minded Growth Marketer to drive adoption and revenue for two of our most important new bets at Blue Cube Services: our perpetual futures product and our prediction markets product. The right person combines a sharp growth mindset with hands-on performance marketing chops and genuine fluency in data — comfortable defining the funnel, running the campaigns, reading the results, and making the next call themselves. Key Responsibilities - Growth strategy - Own the growth roadmap for perpetual futures and prediction markets, identifying the highest-leverage opportunities to grow active users, volume, and revenue. - Define the funnel for each product — acquisition, activation, first trade, repeat trade, retention — and instrument it end-to-end. - Build and continuously refine growth hypotheses, experiments, and playbooks specific to each product's mechanics and audience. - Performance marketing execution - Actively plan, launch, and manage paid campaigns across relevant performance channels (paid search, paid social, programmatic, app channels, on-chain and crypto-native channels where applicable). - Own creative briefs, audience targeting, bidding, and budget allocation, and iterate based on data. - Drive measurable revenue from paid spend, with clear ROAS, CAC, and LTV-aware decision making. - Data and measurement - Be the person on the team who is most comfortable in the numbers — pulling data, building dashboards, querying where needed, and turning that into decisions. - Define and track the core growth metrics for each product (CAC, payback, ROAS, cohort retention, volume per user, revenue per user, etc.). - Use data to prioritise where to spend time and money, and to kill what isn't working quickly. - Partner with analytics, product, and engineering to make sure tracking, attribution, and event instrumentation are reliable. - Cross-functional collaboration - Work closely alongside the Perpetual Futures Marketing Manager to extrapolate what is working and scale it across both products. - Coordinate with product, design, and content teams on landing pages, in-product funnels, lifecycle messaging, and creative. - Share learnings across the wider marketing org so growth wins in one product compound into the others. Qualifications - 3–5 years in a growth or performance marketing role with direct ownership of paid budgets and revenue outcomes. - Strong technical and analytical chops — confident in SQL, spreadsheets, BI tools (Looker, Mode, Amplitude, Mixpanel, or similar), and attribution platforms. - Hands-on experience managing campaigns across at least two of: Google Ads, Meta, TikTok, programmatic, app channels, or crypto-native ad networks. - Demonstrable track record of growing a product through a combination of paid acquisition, funnel optimisation, and experimentation. - Comfort working on products with complex mechanics — able to understand them deeply enough to market them credibly. - Strong written English and ability to brief creative, write ad copy, and communicate results clearly. - Self-starter mindset — happy to define the plan, ship the work, and own the outcome. Nice to Have - Working knowledge of crypto, derivatives (perps, futures, options), prediction markets, or on-chain trading products. - Familiarity with the specific user behaviours and economics of trading products (volume-driven revenue, taker/maker fees, leverage, liquidations, market-making dynamics). - Experience with crypto-native growth channels (X/Twitter, Telegram, Discord, KOL/affiliate, on-chain campaigns, airdrops, points programs). - Experience with experimentation platforms and a structured testing methodology. - Comfort using AI tooling to accelerate creative production, audience research, and analysis. What Success Looks Like in the First 6 Months - A clear, instrumented funnel for both perpetual futures and prediction markets, with shared definitions of the core growth metrics. - Live, measurable paid acquisition running on at least two channels per product with ROAS and CAC tracked transparently. - A documented backlog of growth experiments, with a steady cadence of tests shipped and learnings shared. - Demonstrable growth in active traders, volume, and revenue attributable to the work. Benefits - Remote Setup - HMO on day 1

Role Description We are hiring a Video Editor & Grader who can do the whole job — edit, grade, design, mock up product shots, build motion graphics, and ship polished ad creative end-to-end. Editing is the most important skill: we need someone who can take archive footage, product captures, and minimal raw material and turn it into compelling, on-brand ads. Bonus points for fluency in modern AI video tooling. Key Responsibilities - Editing and grading - Edit short-form and long-form video across formats: paid social ads, YouTube ads, organic social, product launch videos, explainers, sizzle reels. - Colour grade across the work to a consistent, on-brand look using DaVinci Resolve or comparable. - Cut compelling ads from archive footage, stock, product captures, and limited source material — making a lot from a little. - Optimise edits for each placement (9:16, 1:1, 4:5, 16:9) and platform best practice (Meta, TikTok, YouTube, X, LinkedIn). - Motion graphics and design - Build motion graphics, lower-thirds, kinetic typography, and animated logos. - Design and mock up product shots, UI demos, and in-app captures for use in ads and marketing assets. - Produce static and animated assets that sit alongside the video work (thumbnails, key art, social cards). - Maintain consistency with brand guidelines across motion, type, and colour. - Ad production at pace - Turn briefs into shipped ads quickly, with a high hit rate and a willingness to iterate. - Cut multiple variants per concept for testing — different hooks, lengths, aspect ratios, and audiences. - Use AI tools (Runway, Kling, Sora, ElevenLabs, Topaz, etc.) where they save time, expand what's possible, or unlock cheaper production. - Keep an eye on what's working in the wider ad ecosystem and bring fresh creative formats to the team. - Collaboration - Work from briefs supplied by growth, brand, product, and content teams. - Partner with copywriters and creative leads on concept, script, and direction. - Manage and organise project files, source material, and exports so the wider team can find and reuse assets. Qualifications - 3–5 years editing and producing video for digital channels, with a portfolio that shows strong ad work. - Mastery of a modern editing stack — Premiere Pro and/or DaVinci Resolve, plus After Effects for motion. - Strong colour grading skills with a clear, repeatable approach. - Solid design fundamentals (composition, type, colour) and hands-on Photoshop / Illustrator / Figma. - Demonstrable ability to produce strong ads from limited source material — including archive and stock-led edits. - Sharp eye for pacing, hooks, and what makes a paid social ad actually convert. - Self-starter mindset, comfortable owning a brief from concept to delivery. - Strong English communication for working with remote brief-givers and creative leads. Nice to Have - Hands-on experience with AI video tools (Runway, Kling, Sora, Pika, Luma) and AI audio tools (ElevenLabs, Suno). - 3D mockup or product visualisation skills (Cinema 4D, Blender, Spline). - Experience producing for crypto, fintech, trading, or other financial products. - Experience editing UGC-style and creator-led ad formats for paid social. - Sound design and basic audio mixing chops. What Success Looks Like in the First 6 Months - A consistent, on-brand visual and motion language across the ads you ship. - A noticeably higher volume of testable ad variants in market per brief. - Clear examples of strong ads built from archive or low-cost source material. - AI-assisted workflows documented and shared with the wider creative team.

Role Description We are looking for a content creator and social media manager to own institutional content and social channels for our institutional product suite. This person will translate market activity, product updates, and research into compelling copy across formats, from short-form social posts to long-form research documents, and use AI tooling to scale output across geographies and channels. Key Responsibilities - Content creation - Write daily push communications, trade ideas, and market status updates for institutional clients. - Draft, edit, and structure longer-form pieces including white papers, research notes, and thought-leadership articles. - Adapt complex market, product, and technical concepts into clear, audience-appropriate copy for institutional readers (traders, treasurers, allocators, custodians, etc.). - Maintain a consistent institutional voice, tone, and editorial standard across all formats. - Social media management - Own the day-to-day management of our institutional social channels, including our institutional Twitter/X and LinkedIn presences. - Plan, schedule, and publish a steady cadence of posts aligned to market events, product launches, and research output. - Repurpose long-form content (white papers, research) into social-native formats (threads, carousels, short-form video scripts, quote cards). - Monitor engagement, surface insights, and iterate on what works. - AI-assisted production - Use AI tooling fluently to accelerate drafting, editing, localisation, and repurposing of content. - Build repeatable AI-assisted workflows that scale output across multiple geographies, languages, and time zones. - Maintain quality, accuracy, and brand consistency in all AI-assisted output. - Cross-functional collaboration - Work closely with research, product, sales, and compliance teams to source insight and ensure accuracy. - Coordinate with broader marketing on campaigns, launches, and integrated content moments. Qualifications - 3–4 years of experience in a content, copywriting, or social media role, ideally covering both short-form social and long-form written content. - Demonstrably strong written English. Clear, concise, and credible to an institutional audience. - Proven ability to take technical or market-heavy source material and turn it into engaging copy. - Hands-on proficiency with modern AI tools (LLMs, image generation, transcription, automation) and a track record of using them to scale content output. - Comfort operating autonomously, managing your own editorial calendar, and prioritising across competing requests. - Familiarity with social publishing and analytics tools (e.g. native scheduling, Buffer, Sprout, Hootsuite, LinkedIn/X analytics). - Strong attention to detail, especially around numbers, market data, and compliance-sensitive language. Nice to Have - Working knowledge of crypto, digital assets, or traditional capital markets (FX, equities, derivatives, custody, prime brokerage). - Experience writing for institutional or B2B financial audiences. - Basic design literacy (Figma, Canva) to produce or brief social creative. - Experience building or fine-tuning prompt libraries, GPTs, or other AI-assisted editorial workflows. - Multilingual capability or experience localising content across APAC, EMEA, or LATAM markets. What Success Looks Like in the First 6 Months - A reliable, on-time daily output of institutional comms (push notes, trade ideas, market updates). - Measurable growth in engagement and follower quality on institutional Twitter/X and LinkedIn. - At least one well-received long-form piece (white paper or research note) produced end-to-end. - Documented AI-assisted workflows that the wider marketing team can adopt.

Role Description We are hiring a Wealth & Lending Marketing Specialist to own the growth of two of our most strategic consumer products: our VIP wealth management program and our lending program. This is a senior IC-style role responsible for the full marketing mix across both products. Strategy, positioning, acquisition, lifecycle, and retention. With a clear mandate to grow assets, loans, and revenue. Key Responsibilities - Strategy and positioning: - Own the marketing strategy and roadmap for both the consumer VIP wealth management program and the lending program. - Define and continuously sharpen the positioning, messaging, and value propositions for each product, including the differences between mass-affluent, VIP, and high-net-worth audiences. - Identify the most valuable customer segments and design programs to acquire, deepen, and retain them. - Acquisition and growth: - Plan and execute acquisition campaigns across paid, owned, and earned channels to drive qualified sign-ups, deposits, AUM, and loan originations. - Work with the growth and performance marketing teams to scale what is working and unlock new channels. - Build referral, partner, and ambassador motions appropriate to a premium financial audience. - Set, track, and report on the core commercial KPIs: AUM, net new deposits, loan book size, revenue, retention, and CAC/LTV. - Lifecycle and retention: - Design and run lifecycle programs across email, push, in-app, and CRM to onboard, educate, upsell, and retain wealth and lending customers. - Create high-touch communications appropriate to a VIP audience, including bespoke updates, exclusive content, and relationship-driven moments. - Build retention programs that increase wallet share over time, including cross-sell between wealth and lending. - Product marketing and content: - Translate complex wealth and lending mechanics (yield sources, custody, risk, collateralisation, LTV, liquidation, fees) into clear, trustworthy, audience-appropriate copy. - Produce or commission the assets needed across the funnel: landing pages, product guides, comparison content, case studies, and educational material. - Partner with research and content teams to build a steady drumbeat of high-quality wealth and lending content. - Cross-functional collaboration: - Work closely with the wealth and lending product teams to shape the roadmap, launches, and in-product experience from a customer perspective. - Coordinate with compliance and legal to ensure all marketing is accurate, compliant, and appropriate for the jurisdictions in scope. - Partner with the broader marketing org (brand, growth, content, social, lifecycle) to ensure a coherent experience across the customer journey. Qualifications - 5–7 years of marketing experience, with meaningful time spent owning consumer financial products end-to-end. - Demonstrable track record growing a product against hard commercial KPIs (AUM, deposits, loan originations, revenue, retention). - Strong strategic instincts paired with a willingness to roll up your sleeves and ship the work. - Strong written English and the ability to communicate sensitive financial concepts clearly and credibly. - Comfort working with data. Defining the funnel, setting KPIs, and using analytics to make decisions. - Experience working with compliance and legal teams on regulated financial marketing. - Self-starter mindset. Happy to set direction, prioritise, and operate autonomously in a fast-moving environment. Nice to Have - Direct experience marketing wealth management, private banking, lending, or crypto yield/lending products. - Working knowledge of crypto, digital assets, and the broader institutional and HNW landscape. - Experience marketing to VIP or HNW audiences with appropriate tone, channels, and white-glove tactics. - Familiarity with crypto-specific channels and communities (X/Twitter, Telegram, KOLs, on-chain campaigns). - Comfort using AI tooling to accelerate content, segmentation, personalisation, and analysis. What Success Looks Like in the First 6 Months - Clear, agreed positioning and messaging frameworks for both the VIP wealth program and the lending program. - Live, measurable acquisition and lifecycle programs running across both products. - Transparent dashboards tracking AUM, deposits, loan originations, retention, and CAC. - Demonstrable growth in the core commercial KPIs attributable to marketing work.