Role Description We are looking for a Fraud & AML Team Lead to supervise and develop a team of Risk & AML agents based in Manila, Philippines. This is a frontline leadership role with direct accountability for the day-to-day quality and performance of a small, specialist team operating at the intersection of fraud, AML, and security. You will own the operational health of your team, including how effectively agents handle complex cases, how consistently they apply policy, and how quickly escalations are resolved to a high standard. This is not a passive coordinator role. You will be expected to review case decisions, coach agents on judgment, and serve as the final word on escalations before they reach our internal Trust & Safety Manager. You will work closely with Blockchain.com's internal Trust & Safety Manager, who provides strategic direction, policy guidance, and ongoing calibration. On a daily basis, you will interact with your agents, with QA processes, and with escalation queues. Your success will be measured by the quality of decisions your team makes, not just the speed at which they make them. This role requires someone who has already led a Trust & Safety or fraud/AML operations team in a fast-paced environment, understands what makes a strong risk operations culture, and can operate with a high degree of autonomy while staying tightly aligned to Blockchain.com standards. Qualifications - 3 to 5 years of experience in Risk and AML, fraud operations, or AML operations, with at least 2 years in a team lead or supervisor role - Demonstrated experience making and defending complex case decisions involving scams, account takeovers, transaction fraud, or platform abuse - Track record of running QA processes, including case auditing, calibration, and structured coaching conversations - Familiarity with SLA management and operational metrics in a case-based environment - Strong written communication in English, with the ability to document decisions clearly and present performance summaries to internal stakeholders - Ability to work autonomously and maintain consistent standards without close day-to-day oversight - Resilience and sound judgment when handling high-sensitivity or time-pressured cases - Experience in fintech, payments and/or crypto - Previous experience working with anti-fraud tools (e.g Sardine, Sift), crypto compliance tools (e.g Elliptic, Chainalysis, TRM) and CRM (e.g Zendesk, Salesforce) is a plus - Basic knowledge of SQL is also a plus Requirements - Supervise a team of 10-15 Trust & Safety agents, providing daily direction, support, and accountability - Review escalated and complex fraud and AML cases personally, making sound, well-reasoned final call decisions ahead of escalation to the internal T&S Manager - Own team-level QA, including regular case audits, calibration sessions, and structured feedback loops for individual agents - Track and report on team KPIs including case resolution rates, quality scores, SLA adherence, and escalation volumes - Identify performance gaps in individual agents and follow through with targeted coaching plans, not just generic feedback - Translate policy updates and guidance from Blockchain.com's internal team into clear, practical operating instructions for agents - Maintain up-to-date knowledge of fraud patterns, account takeover vectors, and abuse trends relevant to the crypto industry - Flag emerging case patterns or policy gaps to the internal T&S Manager with enough context to act on - Conduct regular one-on-ones with each agent and contribute to performance review cycles - Ensure consistent standards across the team, including how agents document decisions, handle sensitive cases, and apply escalation criteria - Participate in calibration sessions with Blockchain.com's internal team to keep local QA standards aligned with global expectations - Support onboarding of new agents by running structured case-based onboarding sessions and certifying readiness before live queue access Benefits - Competitive salary based on experience - Remote work - HMO on day 1 (contractor)

• Provide delightful support to Employees and Clients re: Benefits in multiple areas • Process and solve tickets and escalations in Zendesk/e-mail • Execute with care and precision data related tasks (preparation, entry, download etc.) • Help define/detail and execute on Standard Operating Procedures • Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences • Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies. • Maintain the operations process documents and be able to find automation possibilities to streamline process • Constantly research and systematically distill written knowledge in Notion • Be able to go from “scout to scale” and actually start things up and get things done • Be an internal and external champion of Remote's values and Benefits team's goals

• Provide delightful support to Employees and Clients re: Benefits in multiple areas • Process and solve tickets and escalations in Zendesk/e-mail • Execute with care and precision data related tasks (preparation, entry, download etc.) • Help define/detail and execute on Standard Operating Procedures • Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences • Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies • Maintain the operations process documents and be able to find automation possibilities to streamline process • Constantly research and systematically distill written knowledge in Notion • Be able to go from “scout to scale” and actually start things up and get things done • Be an internal and external champion of Remote's values and Benefits team's goals

Title: New Bets Lead Location: London Job Description: We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo London | £106,300 - £143,800 + Incentive Awards tied to your performance + Benefits This role will be titled internally as Special Projects Lead, and is a part of our Special Projects Team. Our Special Projects team You will be part of a small and high impact team of commercially minded, strategic, and analytically driven generalists. We shape and deliver trajectory-changing and business outcome focused projects across teams and at the Monzo level for C-Suite, GMs and senior stakeholders in the different parts of our business like Core Banking, Borrowing, Wealth, Business Banking, Operations, etc. To succeed, you should be excited about solving tough, ambiguous business problems with analytical rigour, commercial viability and execution effectiveness. You’ll be working on a wide range of projects, collaborating with partners and colleagues across areas like product, data and marketing; operating in a high pace and ambiguous environment. Examples of projects our team delivers include: seeding new products and business lines, delivering business transformation initiatives, expansion into new geographies, super-charging product growth, M&A, and high-impact partnerships. We'd want you to apply if you are underwhelmed by the status quo of banking and finance today and are interested in bringing your brainpower, commercial and quantitative skills and grit to creating something better. You’ll play a key role by… - Leading and executing trajectory changing, cross-functional projects that align with the company’s strategic goals. - Engaging C-suite, GMs and other senior stakeholders to build the cross-functional influence required to drive strategic decision-making or unblock high-impact initiatives across the business. - Collaborating with senior stakeholders and teams across product, marketing, operations, and engineering to problem solve jointly and deliver initiatives successfully. - Identifying opportunities to optimise processes, drive efficiencies, and enhance project outcomes across Monzo. - Driving problem solving, research and data gathering to inform business cases, go/no go decisions and influence strategy setting across the business. - Owning analysing data, customer needs, market, competitive insights and commercial analyses to inform strategic decision-making. - Developing and tracking project plans, KPIs, and success metrics, ensuring timely progress and measurable results. - Scaling team impact and performance by supporting talent development and staffing strategy, whether through direct management or high-impact coaching. We’d love to hear from you if… - You have a founder mindset and take ownership of your work - You have the urge and resilience to challenge the status quo and make things better - You're excellent at managing and influencing stakeholders - You’re a persuasive communicator who can inspire stakeholders and influence decisions and project outcomes. - You're commercially minded and excited to collaborate with external partners and other stakeholders to get the best outcomes for our customers - You thrive in ambiguity, ask incisive questions and take a structured and data-led approach to problem-solving - Your super power is understanding and solving complex problems, whether it is going deep into data or based on regulation, legal documents, business processes, user needs, or technology - You're data-driven, numerate and logic oriented - You are a great project and team leader - You're humble but excited by what we're doing at Monzo The following would be a bonus: - Experience working in a high growth company on zero to one projects and products - Experience working on business transformation and strategy - Experience working on international expansion projects Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! What’s in it for you £106,300 - £143,800 We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. Plus lots more! Read our full list of benefits. The application journey has 6 key steps - Recruiter Call - Initial Call with Hiring Manager - Take-home Case-Study Assessment. - Loop interviews - Analytical thinking (Including review discussion of previously submitted case-study) - Problem Solving - Final Interview, Behavioural This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-TP1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.