Role Description The Director of Client Management provides leadership and support to client management team members in a regional team while also maintaining a right-sized account portfolio to allow for people leadership as well as direct client engagement. The Director of Client Management stays engaged directly with client management initiatives at a client level and is instrumental in supporting and driving revenue growth opportunities within the client base for the team members, while also providing ‘span of control’ support for the regional team. Qualifications - Minimum required: - 3-7+ years of experience in account management/customer success/client services - 3-5+ years of experience in leadership roles - Experience in the hospitality and travel industry - Experience supervising, coaching and developing staff - Experience in Salesforce - Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction - Ability to understand product/platform features/processes - Fluent in English - Preferred: - Excellent computer skills in a Microsoft Windows environment - Organizational management skills - Knowledge of business productivity software and an aptitude for learning new applications Requirements - Provide support and guidance to the team members in the respective region, supporting the sales and client management leadership to optimize span of control, provide ongoing coaching and development and ensure growth objectives and client deliverables are realized. - In partnership with client management leadership, this role will be instrumental in helping team members identify and realize revenue and growth objectives, actualization and retention of client base. - Support the team while simultaneously managing a smaller sized portfolio of clients. - Proactively identify areas of opportunity – process, growth, function, etc. - Cultivate and support a growth mindset environment, leading and helping develop the client manager competencies in place. - Collaborate within team and function to drive continuous improvement and realize improved client satisfaction/NPS ratings. Benefits - Work associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting. - Travel for this position is less than 10%.

Role Description EVC seeks a Director of Applied QC to support our voter registration quality control systems in order to maximize civic engagements in communities of color. This role is ideal for someone with a strong handle on the ins and outs of voter registration programs, quality control, a deep attention to detail, and excellent communication skills with a variety of partners and communities, including technical and non-technical individuals. Experience working in data and technology with groups that connect with traditionally underrepresented communities is highly valued. The Director of Applied QC will report to the Sr. Director of Technology and Quality Control. What You Will Do in Your Role - Lead EVC’s Applied Quality Control Process - Lead a team of staff in providing analysis on hundreds of thousands of voter registration forms collected from dozens of partners. - Create and manage systems and policy that allow EVC to improve and innovate on our approaches to improve form quality. - Lead Partner Support and Decision Making - Ensure that partners across the country have adequate QC support on weekly calls and get key, strategic updates. - Lead EVC’s performance review processes. - Ensure partners have support in accessing voter registration data and doing QC investigations. - Audit QC results and work with QC staff to improve QC accuracy. - Manage QC Training and Policy - Oversee the development of trainings for new partners on flag resolution, form quality, and performance review standards. - Manage process for training and onboarding of new QC Liaison staff who directly support partners. - Collect and summarize feedback from partners about quality control processes, in order to update and improve systems. Qualifications - A minimum of 3-5 years of experience directly managing staff, including performance management and coaching, who execute complex technical or data-driven quality control processes. - Demonstrated success in leading the strategy, design, and implementation of technology/data projects, particularly high-stakes quality control systems or civic engagement programs. - Proven ability to lead high-level decision-making and negotiate solutions with multiple internal and external stakeholders, including partners, program staff, and senior leadership. - Exceptional ability to communicate complex technical and statistical concepts to diverse non-technical audiences (written and verbal). - Demonstrated ability to develop and implement new systems and policies to improve organizational efficiency and maintain high quality standards. Requirements - 20% Travel Required: The role involves extensive travel, comprising 20% of the working time, to attend site visits, partner kickoffs, staff events, and to provide book closing supports. Helpful but Not Required - Advanced knowledge or previous experience working in the fields of progressive organizing, civic engagement, or voting rights policy. - Familiarity with the political data ecosystem and progressive data platforms (such as Civis Platform, Politech, Catalist, or VAN). - Experience managing or auditing large-scale field operations (e.g., canvassing or field management). Performance Metrics & Review Schedule - Your first review will be 90 days after your start date, then a six-month check-in and a development review annually for the duration of your employment. - If the results of a review are unsatisfactory, more frequent reviews may be scheduled to monitor improvements. - If assigned improvement goals are not reached, a warning schedule may be implemented including the possibility of termination. Benefits - Flexible Paid Time Off - 100% cost coverage of employee health benefit premiums - Dedicated weekly “Flex Day” - 401K with an automatic employer contribution regardless of employee contribution level - $1000/yr toward Professional Development - Free virtual therapy - Stipend for ergonomic office setups - Generous extended medical and personal leave Vaccine Requirement Under applicable legal guidance, an employer like VRP may require its employees to be vaccinated against COVID19. The CDC has advised that vaccines are one of the most effective tools to protect employee health and prevent disease. The CDC further strongly recommends that all individuals eligible to receive a booster shot promptly do so. VRP requires all employees to be “fully vaccinated” with their vaccines against COVID19. Salary Range 117,000 - 141,500 Company Description Our work is centered on creating a deeply inclusive and significantly more representative electorate. In order to be successful in this role, the candidate must have the cultural competence to successfully work with a diverse group of staff, partners, and stakeholders. We especially strongly encourage applicants with close ties to Black, Latinx, Indigenous, Asian American, Pacific Islander, non-English speaking, disability, and LGBTQ+ communities to apply. We are proudly an Equal Opportunity Employer.

• Identify and prioritize agent opportunities across the business through structured discovery. • Conduct interviews with ICs and managers to surface pain points, map workflows, and determine whether the right solution is an agent, a process improvement, or a systems fix. • Own the agents team’s opportunity backlog. • Sequence work against business impact, maintain clear priorities, and bring rigor to how work gets scoped and initiated. • Identify business process improvement opportunities through ongoing stakeholder engagement. • Partner with the systems team to surface data and process gaps that block agent readiness. • Build production-grade agentic workflows, prompts, and skills. • Apply structured problem-solving across a high-volume workload; maintain sequencing, visibility, and accountability on all active work without losing precision on individual deliverables. • Operate with confident executive presence across the full range of stakeholders.

• You will design and operationalize the GTM system from design through execution and adoption. • Build a signal-driven pipeline generation system across outbound, inbound, and campaigns, including account prioritization, messaging, and play orchestration • Own the development of Revenue Enablement as a performance system that drives behavior change and measurable revenue outcomes • Identify and implement high-impact AI use cases across prospecting, deal inspection, manager coaching, and workflow automation • Build and operationalize GTM systems directly - including workflows, plays, and pilots - not just strategy • Improve consistency, productivity, and execution across the field without owning day-to-day sales execution • Own GTM systems and programs end-to-end, from design through execution • Act as the connective layer across Sales, Marketing, RevOps, and Enablement to ensure the GTM systems operate as a unified whole • Partner closely with Sales Leadership (including VP Sales) to ensure GTM design translates into consistent field execution • Build and test systems before scaling them • Drive change through influence, not just authority