Onyx CenterSource

Onyx CenterSource is a global leader in payment and business intelligence solutions for the hospitality industry. Trusted by the world’s leading hospitality p

Director of Client Management

Location

United Kingdom

Posted

10 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Director of Client Management

Onyx CenterSource

Role Description The Director of Client Management provides leadership and support to client management team members in a regional team while also maintaining a right-sized account portfolio to allow for people leadership as well as direct client engagement. The Director of Client Management stays engaged directly with client management initiatives at a client level and is instrumental in supporting and driving revenue growth opportunities within the client base for the team members, while also providing ‘span of control’ support for the regional team. Qualifications - Minimum required: - 3-7+ years of experience in account management/customer success/client services - 3-5+ years of experience in leadership roles - Experience in the hospitality and travel industry - Experience supervising, coaching and developing staff - Experience in Salesforce - Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction - Ability to understand product/platform features/processes - Fluent in English - Preferred: - Excellent computer skills in a Microsoft Windows environment - Organizational management skills - Knowledge of business productivity software and an aptitude for learning new applications Requirements - Provide support and guidance to the team members in the respective region, supporting the sales and client management leadership to optimize span of control, provide ongoing coaching and development and ensure growth objectives and client deliverables are realized. - In partnership with client management leadership, this role will be instrumental in helping team members identify and realize revenue and growth objectives, actualization and retention of client base. - Support the team while simultaneously managing a smaller sized portfolio of clients. - Proactively identify areas of opportunity – process, growth, function, etc. - Cultivate and support a growth mindset environment, leading and helping develop the client manager competencies in place. - Collaborate within team and function to drive continuous improvement and realize improved client satisfaction/NPS ratings. Benefits - Work associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting. - Travel for this position is less than 10%.

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