• Support implementation and execution across marketing platforms • Collaborate with stakeholders to: Understand business requirements, Translate into system solutions, Assist with CRM migration planning and execution • Work across Martech tools to: Configure, troubleshoot, and optimize solutions, Provide tactical support to senior team members on active initiatives, Ensure alignment across systems (email, data, media, CRM)

• Designing the strategy for business case achievement by closely working with the customer • Taking responsibility for forecasting Taulia’s revenue from the business programs • Assisting in the execution of strategies with customers to drive revenue results for both the customer and Taulia • Participating in customer workshops and bridging business goals to all aspects of delivery • Building relationships with senior stakeholders at assigned clients • Leveraging proprietary Taulia data analytics technology to execute a detailed analysis of the business program and supplier behavior • Defining and presenting recommendations to improve and grow the customer’s program based on Taulia’s prescriptive data analytics • Gain customer action to move on the recommended steps • Collaborating with the Supplier Marketing and the Supplier Sales team in the execution of campaigns that are part of developing the customers' business program • Supporting change management activities required by the customers to fully adopt the Taulia platform and achieve their business objectives • Leading business reviews with assigned customers including creation of presentations • Nurturing the operational relationships of each assigned customer • Checking in regularly, monitoring progress-to-goal, and ensuring the program stays on track • Managing business escalations, when required • Engaging in contract renewal activities with the customers when required

• Manage governance and delivery schedules • Coordinate CRM integrations • Validate model outputs before they are loaded into Salesforce • Ensure the right people have the right information at each phase of the project • Responsible for documentation • Manage IT access and deployment approvals • Coordinate implementation of training for field teams

• Act as a trusted business partner and technical liaison to enterprise customers • Manage and measure IT project milestones and successes, including customer onboarding and workflow deployments • Establish processes for effective team operations • Conduct business analysis on configurations and process mappings • Drive business development and identify product-market fit opportunities • Configure technical platform components to align with customer requirements • Manage enterprise implementations across multiple modules • Serve as the primary technical escalation point for customer issues