• Manage governance and delivery schedules • Coordinate CRM integrations • Validate model outputs before they are loaded into Salesforce • Ensure the right people have the right information at each phase of the project • Responsible for documentation • Manage IT access and deployment approvals • Coordinate implementation of training for field teams

• Act as a trusted business partner and technical liaison to enterprise customers • Manage and measure IT project milestones and successes, including customer onboarding and workflow deployments • Establish processes for effective team operations • Conduct business analysis on configurations and process mappings • Drive business development and identify product-market fit opportunities • Configure technical platform components to align with customer requirements • Manage enterprise implementations across multiple modules • Serve as the primary technical escalation point for customer issues

Role Description The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization. This is not a generalist account role. It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform. Where the Customer Value Manager owns the customer relationship and commercial outcome, the CVA owns the product truth. CVAs are the people CVMs call when a dealer needs more than a conversation. They turn utilization data into a performance diagnosis, and that diagnosis into a roadmap the dealer will follow. What You Will Do - Dealership Engagement - Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement. - Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes. - Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations. - Identify and interpret industry metrics as value realization evidence. - Consultative Engagement - Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda. - Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses. - Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly. - Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery. - Platform Expertise and Scalable Delivery - Maintain current mastery of the Tekion platform across all relevant modules. - Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function. - Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model. - Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply. Qualifications - Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role where you owned outcomes across multiple functions. - The ability to walk into any dealership and be immediately credible in a room of operators. Not because of what you say, but because of what you know. - Demonstrated fluency with DMS platforms and dealership technology. You do not need to be trained on what a desking tool is or what a deal jacket contains. - Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action. - Ability to travel up to 50% by plane/car. Requirements - Prior experience with Tekion or a comparable DMS at an administrative or power user level. - Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology environment. - Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI. - Bachelor's degree in Business, Automotive Management, or related field; equivalent dealership operations experience accepted in lieu of degree. Benefits - Competitive compensation and generous stock options. - 100% employer-paid top-of-the-line medical, dental and vision coverage. - Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper. - Work on the latest and coolest technologies – everything is home-grown and built ground-up. - A dynamic work environment with a strong sense of community and collaboration. - The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy. - Exciting opportunities for career growth and development. Company Description Current Tekion Employees – Please apply via Greenhouse Internal Job Board.

Role Description As a Customer Success Manager at Centralize, you'll join as an early member of the Customer Success team, partnering directly with our Head of Customer Success to shape how we onboard, educate, and support customers at scale. You'll own a portfolio of mid-market and growth-stage customers while leading onboarding, implementation, and adoption. - Serve as the primary point of contact for a portfolio of customers, owning their outcomes end-to-end. - Manage onboarding, implementation, and adoption for new customers - getting them live, active, and realizing value quickly. - Run customer trainings, onboarding sessions, and executive business reviews. - Monitor and prioritize your book of business using customer health signals, proactively identifying at-risk accounts and escalating appropriately. - Drive product adoption, engagement, retention, and expansion opportunities across your portfolio. - Own renewals and support expansion conversations in partnership with your Account Executive. - Build and maintain scalable onboarding, implementation, and customer success playbooks that can serve customers at volume. - Develop and deliver self-serve training content, help documentation, and education programs that empower customers to become self-sufficient. - Own the support experience for your book — triaging, routing, and quarterbacking resolution for customer issues in partnership with Engineering. - Work cross-functionally with Sales, Engineering, and Leadership to improve the customer experience. - Act as the voice of the customer — synthesizing feedback from your portfolio and partnering closely with Product and Engineering on feature requests and roadmap input. - Proactively flag insights, trends, and risks from your book to inform broader business decisions. Qualifications - 3+ years of experience in Customer Success, Implementation, Technical Account Management, or a related customer-facing role. - Experience onboarding and supporting customers in a B2B SaaS environment. - Strong project management skills. - Comfortable leading conversations with both end users and executive stakeholders. - Highly organized, proactive, and naturally take ownership. - Strong problem-solving skills and ability to operate with limited structure. - Excited to work in a fast-moving startup environment and help build a function from the ground up. - Strong technical curiosity and ability to learn complex workflows quickly. Benefits - Joining right as we launch publicly and the category goes mainstream. - Work with some of the most cutting-edge GTM teams like Webflow, Intercom, Brex, Cognition, Cresta, and LangChain. - Backed by the people who built modern enterprise software. - Angels include Cal Henderson (Co-Founder, Slack), Noah Weiss (former CPO, Slack), Eleanor Dorfman (Head of Sales, Anthropic), and GTM leaders from Figma, Box, Dropbox, and Notion. - You're a power user of what you sell. Your workflow is the proving ground. Your feedback moves the roadmap.