We’re looking for an organised and detail‑driven Administration Officer to support our team with essential documentation and records management. In this role, you’ll help maintain accurate files, verify submitted information, manage digital and physical documentation, and ensure our systems remain up‑to‑date and compliant. You’ll communicate with internal teams and suppliers to follow up on required documents, support audit readiness, and assist with routine administrative tasks. **Position Outline**The Administration Officer provides essential clerical and documentation support to ensure accurate records, organised filing, and efficient information flow across the team. The role focuses on processing and verifying documents, maintaining digital and physical filing systems, and supporting compliance through complete and well‑managed records. It requires strong attention to detail, clear communication, and the ability to follow structured processes while supporting day‑to‑day administrative tasks. - Provides administrative support through accurate documentation, data entry, and record‑keeping. - Manages digital and physical filing systems to ensure organised, accessible information. - Verifies submitted documents for completeness, accuracy, and compliance with internal standards. - Updates logs, trackers, and systems with timely and precise information. - Communicates with suppliers and internal teams to follow up on missing or incorrect documents. - Supports audit readiness by maintaining complete and compliant documentation trails. - Performs general administrative duties, including email handling, form preparation, and document processing.

• Perform duties to implement, track, monitor, and maintain client non-qualified benefit plan accounts, fund investments and distributions. • Responsible for developing and maintaining full understanding of day to day workflow processes required for client plans assigned. • Facilitate daily transactional activity with the Trustee and trading desk. • Serve as initial escalation point for participant call center inquiries, ensuring accuracy of plan recordkeeping and data.

• Provide customer support by servicing the needs of existing Mortgage Warehouse Lending customers • Ensure efficient delivery of superior customer service • Assist with the administration of Commercial products and services • Resolve operational problems • Act as the liaison between the customer and the Relationship Manager • Respond to questions and resolve problems by coordinating with internal partners • Deliver high quality service, ensuring accuracy and timeliness of delivery • Process requests for research, corrections, loan payments, loan advances, book transfers, collateral deficiencies, wire transfers and credit inquiries • Perform end of day balancing of the transactions processed each day • Update management of pending issues or delays of funding and/or payments • Monitor bank reports for discrepancies and take appropriate action • Research and resolve overdrafts with customers

• Serve as the technical lead and subject matter expert for the ServiceNow platform • Own the overall ServiceNow platform architecture, establishing standards, best practices, and governance • Identify system deficiencies, recommend solutions, and drive platform optimization initiatives • Design, configure, and customize ServiceNow applications • Build and maintain integrations with external systems • Create and maintain ServiceNow Service Portal pages • Manage the promotion of code and configuration changes across development, test, and production environments • Ensure the integrity, accuracy, and usability of the ServiceNow platform • Stay current on ITSM platform capabilities and emerging technologies • Other tasks related to ITSM as deemed necessary by management