• Provide customer support by servicing the needs of existing Mortgage Warehouse Lending customers • Ensure efficient delivery of superior customer service • Assist with the administration of Commercial products and services • Resolve operational problems • Act as the liaison between the customer and the Relationship Manager • Respond to questions and resolve problems by coordinating with internal partners • Deliver high quality service, ensuring accuracy and timeliness of delivery • Process requests for research, corrections, loan payments, loan advances, book transfers, collateral deficiencies, wire transfers and credit inquiries • Perform end of day balancing of the transactions processed each day • Update management of pending issues or delays of funding and/or payments • Monitor bank reports for discrepancies and take appropriate action • Research and resolve overdrafts with customers

• Serve as the technical lead and subject matter expert for the ServiceNow platform • Own the overall ServiceNow platform architecture, establishing standards, best practices, and governance • Identify system deficiencies, recommend solutions, and drive platform optimization initiatives • Design, configure, and customize ServiceNow applications • Build and maintain integrations with external systems • Create and maintain ServiceNow Service Portal pages • Manage the promotion of code and configuration changes across development, test, and production environments • Ensure the integrity, accuracy, and usability of the ServiceNow platform • Stay current on ITSM platform capabilities and emerging technologies • Other tasks related to ITSM as deemed necessary by management

• Manages pre-award activities for an assigned portfolio of grants and contracts within a Research Administration Services (RAS) unit. • Assisting departmental faculty/Principal Investigators (PIs) in the development, preparation, and submission of grant and contract proposals. • Ensures all applications meet agency and university guidelines and published time tables and deadlines. • Advises the PI on administrative requirements in preparing proposal submissions. • Coordinates and reviews certain proposal elements (biosketches and facilities & resources) for consistency, accuracy, and completeness. • Monitors and facilitates proposal process through the routing process in compliance with University procedures.

• Establishes and maintains smooth operation of computer systems in networked or stand-alone configurations • Consults with support teams, help desks, customers and other technical staff in the resolution of problems • Maintain and administer computer networks and related computing environments • Plan, coordinate, and implement network/system security measures • Writes or modifies basic scripts to resolve performance problems and automate administration tasks