• You actively process our lease returns from the online sales channel • You contact customers by phone and digitally whose lease term is ending, and actively guide them toward follow-up offers • You conduct needs assessments and prepare appropriate follow-up offers • You use specialized offer models for online sales • You consistently follow up on open offers and reminders • You structure and document all customer contacts in the system • You advise our customers with a sales-focused, closing-oriented approach • You hand over suitable customers to branches when more intensive support or a different offer model is appropriate • You work closely with online and branch sales teams as well as central units

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Services Business Development (Identity & Security Specialist Sales) Overview Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. The Services organization is a key driver of growth for Mastercard providing cutting-edge services that help our customers grow. Bringing together our unique and proprietary data, technology, insights and expertise into a single organization, Services relentlessly focuses on meeting the needs of our customers and is a key differentiator for Mastercard driving our business growth. Role The Identity and Security Specialist Sales position is an important role responsible to drive growth of Mastercard Security and Identity Solutions; creating strong partnerships with existing and new customers and focusing on achieving revenue targets and fostering regional expansion. The role will report into the VP, Regional Identity and Security Specialist Sales. Accountable for the market revenue for products and services across fraud and risk prevention, dispute / chargeback optimization, digital identity and cybersecurity Responsible to grow and convert sales pipeline to drive product penetration with managed accounts, both FI and non-FI customers, and net new logo customers. Responsible to sell associated advisory, data insights and program management services alongside our security and identity solutions technologies to enhance operational excellence Partner with B2B marketing to execute market specific demand generation initiatives across managed and unmanaged accounts Act as a domain expert on security solutions domain areas (fraud, risk, dispute/chargeback, digital identity and cybersecurity) for the market and division in customer engagements All About you Proven track record on consultative B2B sales of security solution technologies to FI and non-FI customers leveraging data and advisory capabilities Rich knowledge on digital payments, issuing, acquiring and within that payment risk management and enterprise risk management Strong network of target buyers/buying centers Demonstrated ability to work effectively in cross-functional matrix Thought leader on the future of ecosystem security Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• You are the first point of contact for our motor insurance customers in inbound calls and, following a high-quality motor insurance consultation, you sell our award-winning products — dental supplementary insurance, pet health insurance, or supplementary health insurance — by phone through cross-selling. • You address the needs and wishes of our customers during numerous inbound calls (these are our warm calls/leads) and thus ensure the best possible solution. • In the medium term, you will receive additional leads or service-to-sales calls to increase sales results. • You participate in sales incentives to improve product-line results following a marketing campaign. • You do not perform cold calling or appointment setting; instead, you advise incoming callers according to their requests and with conviction. • You regularly exchange ideas with your colleagues, grow together professionally, and become even more successful along the way.

• Manages a group of sales professionals in Sales Functions • Responsible for setting direction and managing deliverables of assigned sales team • Resolves customer problems and participates in important negotiations • Builds strategic executive relationships with clients • Manages performance of individual contributors and overall team