Ernst Dello GmbH & Co. KG

• You actively process our lease returns from the online sales channel • You contact customers by phone and digitally whose lease term is ending, and actively guide them toward follow-up offers • You conduct needs assessments and prepare appropriate follow-up offers • You use specialized offer models for online sales • You consistently follow up on open offers and reminders • You structure and document all customer contacts in the system • You advise our customers with a sales-focused, closing-oriented approach • You hand over suitable customers to branches when more intensive support or a different offer model is appropriate • You work closely with online and branch sales teams as well as central units

• You actively manage our lease returns from online sales • You initiate telephone and digital contact with customers whose leases are ending • You assess customer needs and create tailored follow-up offers • You use specific offer models designed for online sales • You consistently track open offers and follow-up reminders • You organize and document all customer interactions in the system • You advise customers with a strong focus on closing the sale • You transfer suitable customers to branches when more intensive support or a different offer model is appropriate • You work closely with online and branch sales as well as central departments