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Tekion Corp

One platform that seamlessly connects your entire business.

Customer Value Architect, Analytics

ArchitectArchitectFull TimeRemoteSeniorTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

11 days ago

Salary

$78K - $130K / year

Seniority

Senior

Bachelor DegreeExperience acceptedEnglishTableau

Job Description

Customer Value Architect, Analytics

Tekion Corp

• Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement • Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes • Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations • Identify and interpret industry metrics as value realization evidence • Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda • Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses • Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly • Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery • Maintain current mastery of the Tekion platform across all relevant modules • Serve as the escalation resource for complex product questions that exceed CVM depth. • Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model • Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply

Job Requirements

  • Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role
  • The ability to walk into any dealership and be immediately credible in a room of operators.
  • Demonstrated fluency with DMS platforms and dealership technology.
  • Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action
  • Strong Preference for prior experience with Tekion or a comparable DMS at an administrative or power user level
  • Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology environment
  • Tekion ARC knowledge, Variable preferred, Fixed knowledge secondary. Internal CVA, PS or Support is the most likely resource.
  • Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI
  • Bachelor's degree in Business, Automotive Management, or related field; equivalent dealership operations experience accepted in lieu of degree

Benefits

  • Competitive compensation and generous stock options
  • 100% employer-paid top-of-the-line medical, dental and vision coverage
  • Great benefits including unlimited PTO, parental leave and free snacks and beverages
  • The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
  • Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
  • Work on the latest and coolest technologies – everything is home-grown and built ground-up
  • A dynamic work environment with a strong sense of community and collaboration
  • The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
  • Exciting opportunities for career growth and development

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