Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Technical Project Manager Managing Consultant - Program Management Senior Technical Project Manager Advisors & Consulting Services The Services area within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Program Management consultants lead clients through business transformations by implementing strategically important Mastercard assets and services to bring value and drive growth. They serve as the Center of Engagement across all stakeholders within Mastercard and the client's organization. Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard Roles and Responsibilities You will perform as a senior delivery leader responsible for shaping, leading, and governing complex, technology-enabled programs that drive measurable client value. Your role goes beyond execution to define delivery strategy, operating models, and value realization approaches, while acting as a trusted advisor to senior client stakeholders. You will be leading large, multiteam programs, often across product, engineering, and business domains, ensuring alignment between client strategy, technical execution, and business outcomes. In addition to delivery ownership, you play a key part in mentoring senior consultants, strengthening delivery capabilities, and contributing to account growth and firm IP. Technical program management experience is required, including leadership of software or product delivery initiatives in complex client environments. Client Impact• Own successful delivery of large-scale, complex technical programs across multiple teams and stakeholders• Shape and drive value realization, ensuring programs deliver measurable business outcomes• Align delivery strategy with client business objectives, technology roadmaps, and operating models• Act as a trusted advisor to senior client leadership on delivery, product, and technology topics• Proactively identify opportunities to expand scope, deepen client relationships, and support account growth• Represent Mastercard through delivery excellence, credibility, and thought leadership Team Collaboration & Culture• Internal & Delivery Team Leadership o Build, lead, and sustain high-performing, multi-disciplinary delivery teams o Mentors and develops other consultants, providing coaching on delivery leadership and client management o Set delivery standards, best practices, and governance models across programs o Encourages accountability, continuous improvement, and delivery discipline• Cross-Functional Collaboration o Partners effectively with product, engineering, design, and business teams o Aligns internal stakeholders around delivery strategy, priorities, and dependencies o Influences senior internal leaders without direct authority• Capability & Firm Contribution o Contribute to development of delivery playbooks, frameworks, and intellectual property o Support onboarding and upskilling of delivery talent o Act as a role model for Mastercard's consulting and delivery culture Qualifications Basic Qualifications• Undergraduate degree • Ability to communicate effectively in English and the local office language (if applicable)• Exposure to financial institutions or consultancy firms• +8 years of work experience leading IT/software development projects or programs• A recognized professional accreditation, such as Project Management Professional (PMP) and PMI Agile Certified Practitioner (PMI-ACP) • Capability to manage projects that span multiple teams and integrations.• Experience coaching and managing teams across multiple projects and/or engagements with third parties• Experience managing key client relationships • In-depth knowledge of agile methodologies and their application.• Knowledge of business KPIs, financials, and organizational leadership• Ability to provide perspective on industry and marketplace• Excellent communication and leadership skills.• Strong problem-solving and decision-making abilities.• Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment• Proficiency in the Microsoft Office suite, including Microsoft Project and Data Visualization and Reporting tools (like Power BI and Tableau)• Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs Preferred Qualifications• Experience leading development and implementation of solutions and measuring impact on clients' business• Knowledge of modern project management tools• Exposure to payments, financial services, retail banking, or merchant environments• Experience generating new knowledge or creating innovative solutions for a firm• MBA or master's degree with relevant specialization Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management. • Partner with executive stakeholders to define success criteria, governance structures, and outcome validation frameworks. • Translate business objectives into structured delivery plans, work breakdown structures, and cross-functional execution models. • Drive disciplined scope control, change management, and financial oversight across strategic engagements. • Coordinate cross-functional teams including Solution Architecture, Customer Success, Product, and Engineering to ensure aligned delivery. • Identify and proactively mitigate risks across technical, operational, and organizational dimensions. • Ensure technical solutions are architecturally sound by partnering with technical teams, without serving as the primary engineer. • Lead steering committees and executive status reviews, communicating progress, risks, and outcome alignment. • Develop reusable playbooks, governance frameworks, and strategic delivery standards to elevate the broader Professional Services practice. • Mentor Senior TPMs and contribute to leadership capability within the team.

Role Description We are seeking a highly skilled and experienced Information Technology Senior Scrum Master to join our dynamic team. As a Senior Scrum Master, you will facilitate the agile process, coach teams, and work closely with stakeholders to ensure successful delivery of business outcomes within the IT Risk Management and Security organization. - Facilitate Agile Events: Organize and facilitate all agile events ensuring that the events are positive, productive, kept within the timebox and ensure teams follow the agile spirit and practice. - Coaching and Mentoring: Mentor the team members and explain to them using the agile methods, fostering a culture of continuous improvement. - Team Development: Help teams identify and remove impediments, promoting self-organization and accountability. - Stakeholder Collaboration: Work closely with Product Owners & Managers and other stakeholders to ensure alignment on goals and priorities. - Metrics and Reporting: Track and report on team performance metrics, using data to drive improvements and inform stakeholders. - Conflict Resolution: Mediate conflicts within teams and between teams and stakeholders, ensuring a collaborative environment. - Risk Management: Identify potential risks and issues, facilitating discussions to develop mitigation strategies. Qualifications - Bachelor’s degree in Computer Science, Business, or a related field. - Minimum of 5 years of experience as a Scrum, Kanban or other Agile framework within an Information Technology environment. - Demonstrated experience leading multiple teams and delivering complex IT initiatives. - Certified ScrumMaster (CSM) or equivalent certification. - Strong understanding of Agile methodologies, particularly Scrum and Kanban. - Proficiency in Agile project management tools, including TargetProcess, JIRA, and Confluence. - Excellent facilitation, coaching, and mentoring capabilities, with the ability to drive continuous improvement across teams. - Ability to work effectively with cross-functional teams and stakeholders. - Strong analytical and problem-solving skills, with a data-driven approach to decision-making. - Financial acumen to support forecasting, and to track vendor invoices and purchase orders in partnership with leadership and project coordination roles. - Ability to travel 15% if needed. Requirements - Prior experience serving in a Project Manager role. - Experience functioning as a Scrum Master within a SAFe (Scaled Agile Framework) environment. - Relevant certifications such as SAFe Scrum Master (SSM), Advanced Certified ScrumMaster (A-CSM), or Certified Scrum Professional (CSP) are strongly preferred. Benefits - Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family). - Retirement benefits, including 401(k). - Paid holidays, vacation, and compassionate and sick days. - Annual bonus and long-term incentive eligibility, if applicable.

Role Description We are seeking a highly motivated Senior Digital Project Manager to join our Digital Innovation team and lead the execution of our AI roadmap, transforming how we serve our B2C customers. This role is ideal for someone passionate about AI, automation, and customer experience, with a strong track record of driving complex initiatives from concept through delivery. - Lead the planning, coordination, and delivery of AI-driven solutions that power contact center operations and customer engagement. - Manage a portfolio of initiatives focused on delivering scalable, high-quality solutions and transactional capabilities, including: - Order management - Repair scheduling - Warranty processing - Product troubleshooting - Partner closely with stakeholders to define priorities, align on business requirements, and ensure successful delivery and adoption of solutions. - Manage dependencies, mitigate risks, and drive clarity across teams to ensure outcomes meet both customer expectations and business objectives. Qualifications - Bachelor’s degree in Business, Engineering, Computer Science, Information Systems or a related field. - 5+ years of experience leading digital or technology projects in software, platform, systems, or customer-facing digital environments. - Experience managing cross-functional delivery from discovery and planning through launch and post-release support. - Strong working knowledge of Agile/Scrum practices and the software development lifecycle (SDLC). - Experience tracking timelines, managing dependencies, and supporting risk and issue resolution. - Ability to collaborate effectively with both technical and non-technical stakeholders. - Strong organizational and time management skills, with the ability to manage multiple priorities. - Experience using project and work management tools such as Jira, Smartsheet, or similar. - Experience managing AI, automation, or data-driven solutions. - Analytical and problem-solving skills with attention to detail. - Passionate about continuous learning, especially in the AI/ML field, and driven by results. Requirements - Master’s of Business Administration (preferred). - Agile or project management certification (e.g. CSM, PMP) (preferred). - Experience working with a B2C contact center, especially in a consumer goods or appliance manufacturer environment (preferred). - Exposure to contact center technologies (e.g. Salesforce or other CRM, Amazon Connect) (preferred). - Background in customer journey mapping, process automation, or integrating AI with CRM systems (e.g., Salesforce) (preferred). - Exposure to AI, automation, or data-driven solutions in customer-facing environments (preferred). Benefits - Flexible work arrangements that balance the needs of the individual, team, and organization. - Commitment to inclusion and diversity, fostering an environment where every individual feels valued and empowered. - Opportunities for continuous learning and professional development. Company Description GE Appliances, a Haier company, is the fastest-growing appliance company in the U.S., powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things together.