Somos el ecosistema de soluciones contables y financieras en la nube que le da superpoderes a las Pymes de Latinoamérica. +500 personas trabajando 100% remoto, presentes en 8 países y creciendo. En Alegra valoramos y promovemos la diversidad y la inclusión en todas sus formas. Todas nuestras oportunidades están abiertas sin distinción de identidad de género, orientación sexual, origen étnico, religión, edad, discapacidad u otras características. Si necesitas ajustes en alguna etapa del proceso, indícalo en tu postulación.
Key Account Manager
Location
Dominican Republic
Posted
13 days ago
Salary
0
Seniority
Lead
Job Description
Key Account Manager
Alegra
Role Description Es el responsable de identificar las necesidades de los contadores independientes y firmas contables para darle una solución a ellos y a sus clientes. Estarás brindando experiencias wow y migrando a los nuevos contadores (Silver) a categorías superiores (Oro, Platinum). - Fortalecerás y desarrollarás a los contadores o firmas, brindando apoyo para que el contador crezca en el programa de fidelización. - Identificarás necesidades y oportunidades junto al contador o firma, buscando acuerdos de venta que impulsen el crecimiento de logos y aumenten el revenue con el contador. - Mediante sesiones 1:1 presenciales con el contador o firma, identificarás mejoras en Alegra Contabilidad y en el resto de las soluciones, para luego canalizarlas con las diferentes áreas de apoyo. - Incrementarás el porcentaje de participación de clientes dentro de la cartera de contadores o firmas asignadas. - Asegurarás la satisfacción frente al servicio prestado a los contadores o firmas asignadas. - Enviarás propuestas comerciales adaptadas a las necesidades de cada contador. - Trabajarás en expandir la base de clientes atrayendo a nuevos contadores estratégicos. ¿Cómo usarás IA en el día a día de este rol? - Predicción de Churn y Salud de la Cuenta: Utilizarás modelos predictivos de IA que analizan la salud de tus firmas contables. - Copiloto de Negociación y Up-selling: Usarás IA para analizar el volumen de clientes de tus cuentas Silver y Oro. - Minería de Feedback para Producto: Procesarás los insights y dolores recopilados en tus sesiones 1:1 con herramientas de IA. Qualifications - Estudiantes o egresados de carreras de contabilidad o afines. - Experiencia comercial: 2 años en posiciones similares. - Residencia en Colombia. - Habilidades y experiencia en orientación al cliente, comunicación oral y escrita. - Ser creativo y tener la capacidad de proponer ideas locas fácilmente y ejecutarlas. - Gusto por la tecnología. - Ser proactivo de una manera comprometida y efectiva. - Apertura y adaptabilidad de la comunicación de acuerdo al tipo de cliente interno y externo. - Capacidad de dar y recibir feedback de manera adecuada. - Pensamiento Analítico. - Orden y manejo eficiente del tiempo. - Alta orientación a resultados. - Empatía. - Que pueda dar evidencias de su alto nivel de persistencia. Requirements - Ideal experiencia en venta de soluciones digitales administrativas o venta consultiva. - Ser residente o contar con permiso de trabajo en República Dominicana. Benefits - Trabajo 100% remoto con relación laboral estable. - Coworking mensuales con el equipo local. - Plan de carrera y oportunidades para seguir desarrollando tus habilidades. - Acceso a plataformas educativas, cursos con certificaciones y una biblioteca virtual. - Clases de inglés. - Programas de bienestar y charlas sobre hábitos saludables. - Dos días de cuidado al año adicionales a tus vacaciones. - Apoyo económico para mejorar tu espacio de trabajo. - Celebración de cumpleaños con un bono económico y medio día libre. - Un equipo con talento de distintos países y culturas. Company Description Somos el ecosistema de soluciones contables y financieras en la nube que le da superpoderes a las Pymes de Latinoamérica. +500 personas trabajando 100% remoto, presentes en 8 países y creciendo. Hoy la inteligencia artificial atraviesa todo lo que hacemos: desde cómo construimos producto hasta cómo tomamos decisiones internas.
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