Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value-added services across iLottery, iGaming and Online Sports Betting (OSB). Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Field Engineer II
Location
United States
Posted
6 days ago
Salary
$54.6K - $101.4K / year
Seniority
Mid Level
Job Description
Field Engineer II
Aristocrat Gaming
Role Description At Aristocrat, our mission is to bring happiness into people's lives through the power of play. We are delighted to provide an outstanding chance for a Field Engineer II to join our dynamic Engineering team. This position is essential in ensuring the flawless execution of technical projects and delivering exceptional support to our clients. If you're ambitious, technically proficient, and prepared to excel in a fast-paced setting, this role is ideal for you! - Serve as the primary point of contact for all Engineering communications with assigned customers, ensuring alignment with business goals and key performance objectives. - Recommend and approve software installations and upgrades at client sites, aligning with customer requirements. - Demonstrate strong industry knowledge and build awareness of industry trends and innovations. - Apply intermediate troubleshooting skills to solve complex technical issues effectively and efficiently. - Develop and implement project plans, ensuring completion within projected timelines and budget with limited oversight from Senior Field Engineers and Field Engineering Supervisors. - Coordinate the configuration, setup, and implementation of gaming systems projects, including software, firmware, network, and hardware installations. - Provide comprehensive post-implementation support to ensure customer happiness and system stability. - Build detailed after-action reports for installations to capture lessons learned and recommend process improvements. - Complete audits of existing installations for compliance with standards and specifications. - Autonomously handle customer-facing, business, and administrative responsibilities in a rapidly changing technological setting. - Monitor system changes, upgrades, and communicate relevant updates to internal teams, and update internal systems. - Maintain regular interaction with compliance managers and tribal gaming regulators to ensure adherence to tribal and company requirements. - Coordinate and maintain Aristocrat gaming systems at tribal test labs and backend vendor test labs as assigned. - Travel up to 75% as required to support client sites and project needs. Qualifications - Strong understanding of Windows client-server architecture and networking. - Proficiency in managing Windows servers, encompassing virtualization, problem-solving, and setup. - Proficient in Linux server management, encompassing Kubernetes and containers. - Understanding of relational database server administration and database management. - Expertise in enterprise networking, including configuration and management of networks, VLANs, and devices. - Familiarity with cluster servers and SAN environments is desirable. - Strong with Microsoft Office products, including Outlook, Excel, Word, and Teams. - Outstanding interpersonal, oral, and written communication skills, with the ability to present technical information to diverse audiences. - Strong negotiation, presentation, and conflict management skills. - Highly adaptable to changing work environments, priorities, and technologies. - Bachelor's degree in Information Technology or a related field and 4+ years of relevant work experience, or equivalent combination of education, training, and experience. - 2+ years’ experience in a technical position. - Technical certifications such as A+, N+, Microsoft, or Cisco are highly desirable. - Experience with casino environments is desired. - Required to acquire Tribal Gaming licenses. Benefits - Robust benefits package including health, dental, and vision insurance. - Paid time off. - 401(k) plan with employer matching. - Global career opportunities. Additional Information - This role is subject to mandatory background screening and regulatory approvals. - As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. - Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. - At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
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