Aristocrat Gaming

Role Description At Aristocrat, our mission is to bring happiness into people's lives through the power of play. We are delighted to provide an outstanding chance for a Field Engineer II to join our dynamic Engineering team. This position is essential in ensuring the flawless execution of technical projects and delivering exceptional support to our clients. If you're ambitious, technically proficient, and prepared to excel in a fast-paced setting, this role is ideal for you! - Serve as the primary point of contact for all Engineering communications with assigned customers, ensuring alignment with business goals and key performance objectives. - Recommend and approve software installations and upgrades at client sites, aligning with customer requirements. - Demonstrate strong industry knowledge and build awareness of industry trends and innovations. - Apply intermediate troubleshooting skills to solve complex technical issues effectively and efficiently. - Develop and implement project plans, ensuring completion within projected timelines and budget with limited oversight from Senior Field Engineers and Field Engineering Supervisors. - Coordinate the configuration, setup, and implementation of gaming systems projects, including software, firmware, network, and hardware installations. - Provide comprehensive post-implementation support to ensure customer happiness and system stability. - Build detailed after-action reports for installations to capture lessons learned and recommend process improvements. - Complete audits of existing installations for compliance with standards and specifications. - Autonomously handle customer-facing, business, and administrative responsibilities in a rapidly changing technological setting. - Monitor system changes, upgrades, and communicate relevant updates to internal teams, and update internal systems. - Maintain regular interaction with compliance managers and tribal gaming regulators to ensure adherence to tribal and company requirements. - Coordinate and maintain Aristocrat gaming systems at tribal test labs and backend vendor test labs as assigned. - Travel up to 75% as required to support client sites and project needs. Qualifications - Strong understanding of Windows client-server architecture and networking. - Proficiency in managing Windows servers, encompassing virtualization, problem-solving, and setup. - Proficient in Linux server management, encompassing Kubernetes and containers. - Understanding of relational database server administration and database management. - Expertise in enterprise networking, including configuration and management of networks, VLANs, and devices. - Familiarity with cluster servers and SAN environments is desirable. - Strong with Microsoft Office products, including Outlook, Excel, Word, and Teams. - Outstanding interpersonal, oral, and written communication skills, with the ability to present technical information to diverse audiences. - Strong negotiation, presentation, and conflict management skills. - Highly adaptable to changing work environments, priorities, and technologies. - Bachelor's degree in Information Technology or a related field and 4+ years of relevant work experience, or equivalent combination of education, training, and experience. - 2+ years’ experience in a technical position. - Technical certifications such as A+, N+, Microsoft, or Cisco are highly desirable. - Experience with casino environments is desired. - Required to acquire Tribal Gaming licenses. Benefits - Robust benefits package including health, dental, and vision insurance. - Paid time off. - 401(k) plan with employer matching. - Global career opportunities. Additional Information - This role is subject to mandatory background screening and regulatory approvals. - As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. - Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. - At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Aristocrat is proud to be a pioneer in gaming innovation, delivering outstanding experiences to millions around the world. As an Associate Business Development Executive, you will be essential in promoting our sales efforts, helping us reach our ambitious objectives, and preserving our distinguished brand image. This opportunity offers a place on a vibrant team where your contributions matter and your professional growth is prioritized. What You'll Do - Assist in leading assigned strategic and key accounts, providing ongoing client support and relationship management. - Conduct research to identify potential solutions for strategic accounts. - Support local and regional sales efforts, promotions, and campaign initiatives. - Prepare accurate and timely quotes, proposals, and product demonstrations using Aristocrat’s point-of-sale and presentation tools. - Maintain up-to-date knowledge of Aristocrat products and solutions; effectively communicate features and benefits to clients. - Track and report on sales activities, forecast updates, and pipeline developments with accuracy and timeliness. - Coordinate cross-functional support for account activities, including product, finance, and marketing teams. - Monitor client happiness and expectations through regular communications and feedback loops. - Participate in payment collections and help implement appropriate follow-up strategies. - Maintain Aristocrat’s high-performance, world-class brand image in every customer and internal interaction. What We're Looking For - 2+ years of sales experience in gaming or a similar field. - Bachelor’s degree or equivalent experience in Business Administration, Marketing, or a related field preferred. - Ability to meet and exceed sales goals. - Strong problem-solving skills. - Technical knowledge sufficient to demonstrate the company’s games and systems products to customers and respond effectively to customer’s questions. - Strong interpersonal and social skills. - Ability to develop and maintain customer relationships. - Creative, innovative, analytical, and forward-thinking abilities. - Project leadership and team participation skills. - Professional image and appearance. - Diligent and organized. - Self-motivated. - Effective decision-making and problem-solving skills. - Must have the ability to read, write, speak, and comprehend English. - Must be willing to travel up to 50%. Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V - World Leader in Gaming Entertainment - Robust benefits package - Global career opportunities Our Values - All about the Player - Talent Unleashed - Collective Brilliance - Good Business Good Citizen Travel Expectations Up to 50% Pay Range $75,000 - $110,000 per year Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/. Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

At Aristocrat, we are committed to advancing the frontiers of gaming innovation and providing outstanding experiences for our customers and players worldwide. As a Business Development Executive, you will have a key role in overseeing a sales territory to achieve quarterly and annual sales goals. This outstanding opportunity will enable you to support existing customers, explore new business prospects, and work closely with cross-functional teams to reach ambitious targets. Join us to lead the way in gaming excellence and contribute meaningfully to our growth path! What You'll Do - Displays knowledge of company products and represents overall company by promoting and selling games and recurring revenue products. Strives to increase account penetration though the sale of the entire span of Aristocrat’s Games Products - Infiltrates the assigned market by demonstrating knowledge of gaming industry, and identifying, qualifying and closing prospective target accounts and providing excellent service to existing customers - Reviews and submits business expense reports in a timely manner - Works closely with regional Sales Team to develop strategies for individual accounts and territories - Develops, in coordination with regional management, systems for targeting accounts and participates in customer relations - Oversees sales territory to meet quarterly and annual sales targets and maintains accountability and tracking systems - Accurately reports specific sales forecasting to Director, Games. Submits all sales reports as assigned within established timelines - Develops and maintains forecast and budget systems - Prepares accurate and timely quotes and business proposals - Presents and demonstrates the company’s products using P.O.S. materials as well as presentation kits - Closes sales in accordance with agreed goals and strategies - Refers and provides all Systems business opportunities to Aristocrat Systems sales staff - Positions and promotes Aristocrat, Inc. as a high-performance, world-class manufacturing, sales and service organization within assigned sales territory - Serves as a trusted advisor to Aristocrat's key customers - Maintains up to date customer information and enters order fulfillment information - Maintains current and complete product knowledge through training - Other duties as assigned What We're Looking For - Bachelor’s degree or equivalent experience in Business Administration, Marketing, or a related field or its equivalent preferred - 5+ years of sales experience in gaming or a related area - Ability to meet and exceed sales goals - Technical knowledge sufficient to demonstrate the company’s games and systems products to customers and respond effectively to customer’s questions - Demonstrate strong interpersonal and social skills - Demonstrate the ability to develop and maintain customer relationships - Demonstrate creative, innovative, analytical, forward thinking abilities - Demonstrate project leadership and team participation skills - Display a professional image and appearance - Detail oriented and organized - Self-motivated - Effective decision-making and problem solving skills Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V - World Leader in Gaming Entertainment - Robust benefits package - Global career opportunities Our Values - All about the Player - Talent Unleashed - Collective Brilliance - Good Business Good Citizen Travel Expectations Up to 50% Pay Range $75,000 - $110,000 per year Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/. Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Aristocrat is proud to be a pioneer in gaming innovation, delivering outstanding experiences to millions around the world. As an Associate Business Development Executive, you will be essential in promoting our sales efforts, helping us reach our ambitious objectives, and preserving our distinguished brand image. This opportunity offers a place on a vibrant team where your contributions matter and your professional growth is prioritized. What You'll Do - Assist in leading assigned strategic and key accounts, providing ongoing client support and relationship management. - Conduct research to identify potential solutions for strategic accounts. - Support local and regional sales efforts, promotions, and campaign initiatives. - Prepare accurate and timely quotes, proposals, and product demonstrations using Aristocrat’s point-of-sale and presentation tools. - Maintain up-to-date knowledge of Aristocrat products and solutions; effectively communicate features and benefits to clients. - Track and report on sales activities, forecast updates, and pipeline developments with accuracy and timeliness. - Coordinate cross-functional support for account activities, including product, finance, and marketing teams. - Monitor client happiness and expectations through regular communications and feedback loops. - Participate in payment collections and help implement appropriate follow-up strategies. - Maintain Aristocrat’s high-performance, world-class brand image in every customer and internal interaction. What We're Looking For - 2+ years of sales experience in gaming or a similar field. - Bachelor’s degree or equivalent experience in Business Administration, Marketing, or a related field preferred. - Ability to meet and exceed sales goals. - Strong problem-solving skills. - Technical knowledge sufficient to demonstrate the company’s games and systems products to customers and respond effectively to customer’s questions. - Strong interpersonal and social skills. - Ability to develop and maintain customer relationships. - Creative, innovative, analytical, and forward-thinking abilities. - Project leadership and team participation skills. - Professional image and appearance. - Diligent and organized. - Self-motivated. - Effective decision-making and problem-solving skills. - Must have the ability to read, write, speak, and comprehend English. - Must be willing to travel up to 50%. Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V - World Leader in Gaming Entertainment - Robust benefits package - Global career opportunities Our Values - All about the Player - Talent Unleashed - Collective Brilliance - Good Business Good Citizen Travel Expectations Up to 75% Pay Range $81,027 - $150,480 per year Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/. Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you! We are in search of a hardworking, customer-focused Field Service Technician to join our upbeat team in Field Operations. As a Field Service Technician for Aristocrat Gaming, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance. You will bring immediate value to the organization by ensuring the seamless operation of our customers’ gaming facilities through timely and efficient technical support. This is an entry-level position. You will complete a robust, hands-on, and virtual training program throughout your first 6 months. What You’ll Do - Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers. - Perform routine maintenance on gaming machines. - Respond promptly to customer calls and emergency requests, prioritizing critical issues. - Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned. - Maintain inventory accuracy and follow the parts inventory process. - Support customers with technical inquiries and documentation. - Report on trends, needs, and service challenges. - Review pre-install documents to determine if parts will be needed to complete the installation. - Gather and report accurately on service activities by using field service management reporting tools. - Uphold high standards of professionalism, integrity, and customer service daily. - Self-direct and carry out day-to-day tasks with little direction. - Follow Aristocrat’s Safety Guidelines. What We're Looking For - High school diploma, GED, or equivalent work experience. - At least 21 years of age. - Have a clean and valid driver’s license and maintain an insurable driving record. - Able to acquire a gaming license as required (Gaming License requirements will vary depending on location). Upon hire, Aristocrat will assist with application, payment, and renewal. - Willing to do daily travel in the assigned territory. Regional and national travel may be up to 30%. - Self-starter, flexible, adaptable, highly organized, and proactive. - Passion for technology and solving problems. - Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals. - Able to communicate effectively and constructively with customers and coworkers. Preferred Qualifications - Experience as a slot technician, field service of technical products, or other diagnostic work. - Experience working in the field, being on call, and traveling for work. - Experience with electronics, mechanics, and troubleshooting Physical Requirements - Can lift and move a minimum of 50 pounds. - Able to push up to 250 pounds with the assistance of moving equipment. - Able to climb and balance on ladders. - Have good manual dexterity, hand/eye coordination, and good eyesight. - Able to drive and operate a vehicle for extended periods. Work Conditions - Operate designated service vehicles equipped with GPS and real-time camera monitoring systems. - Operate a box truck safely and efficiently. - Work in a crowded, noisy, and smoky casino environment. - Travel with little or no notice and for a possible extended period Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V - World Leader in Gaming Entertainment - Robust benefits package - Global career opportunities Our Values - All about the Player - Talent Unleashed - Collective Brilliance - Good Business Good Citizen Travel Expectations Up to 75% Pay Range $22.00 - $32.00 per hour Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/. Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a key player in the iLottery Marketing team, the Digital Quality Assurance (QA) Specialist ensures flawless functionality, performance, and stability of our digital products. This role is fundamental in supporting the Michigan Lottery’s iLottery program by thoroughly validating new product features, marketing automation systems, and customer-facing improvements. - Lead the QA process across multiple projects and run comprehensive QA testing for new promotions, marketing automations, and feature releases across the iLottery platform, mobile app, and website. - Compose and finalize test plans, test cases, and regression testing procedures to validate technical functionality, platform improvements, and player-facing features. - Ensure that new promotions, player journeys, and segmentation logic function as encouraged from both a technical and customer-facing perspective. - Log, track, and analyze defects in collaboration with internal teams and vendor partners; clearly document issues for effective resolution. - Collaborate closely with product managers, developers, and marketing leads to ensure business and technical requirements are clearly understood and translated into effective QA plans. - Maintain documentation to improve awareness within the team and facilitate information exchange. - Participate in sprint planning, requirement reviews, and user acceptance testing (UAT) for ongoing platform development and marketing initiatives and provide input on release readiness. - Perform cross-platform testing using manual and automated methods, including external testing providers like Applause for scalability and real-user validation. - Set up and validate tagging and analytics events related to campaigns and new platform features. Qualifications - Bachelor’s degree in Information Technology, Marketing Technology, Computer Science, or a related field. A comparable amount of training and related experience may be substituted. - 4+ years of experience in digital QA, technical testing, or QA Specialist roles supporting websites, apps, or marketing technologies. - Solid understanding and shown success of QA approaches, software development life cycle (SDLC), and testing processes, across web and mobile platforms in agile environments. - Experience with QA tools and platforms (e.g., Jira or BrowserStack). - Strong analytical and problem-solving skills with a proactive approach to troubleshooting and risk mitigation. - Familiarity with marketing automation platforms, customer journeys, segmentation logic, and workflows connected through software interfaces. - Clear and concise communication skills, both written and verbal, for collaboration with cross-functional teams and external vendors. - Knowledge of accessibility and compliance standards is a plus. - Experience with lottery, iGaming, or eCommerce platforms is an advantage. Benefits - Comprehensive benefits package, including health, dental, and vision insurance. - Paid time off. - 401(k) plan with employer matching. Company Description Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value-added services across iLottery, iGaming and Online Sports Betting (OSB). Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). - Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.