K Group Companies

• Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service • Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments • Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results • Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity • When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement • Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution • Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects • Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team • Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards • Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions • Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description

• Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service • Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments • Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results • Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity • When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement • Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution • Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects • Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team • Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards • Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions • Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description.

Role Description We are seeking a Technical Account Manager with a strong background in physical security systems, including CCTV, intrusion detection, access control, and emergency nurse call systems. This individual will serve as the primary liaison between our company and our clients, driving growth by identifying opportunities, building relationships, and ensuring our solutions align with client needs. This role requires a balance of technical expertise, account management, and consultative sales, supporting both existing client accounts and new business opportunities. Responsibilities - Develop and manage client relationships, serving as the primary point of contact for key accounts. - Generate new business opportunities by expanding within existing accounts. - Collaborate with clients to understand business challenges and align solutions across physical security and managed services. - Leverage knowledge of CCTV, intrusion, fire, and nurse call systems to design tailored solutions. - Stay current with new security technologies, products, and industry trends to advise clients effectively. - Partner with technical teams to ensure client needs are accurately translated into deliverables. - Identify opportunities for up-selling and cross-selling across the security and IT service portfolio. Qualifications - 2-4 years of technical sales or account management experience in security or related industries. - Strong knowledge of CCTV, fire systems, intrusion detection, access control, or emergency nurse call systems. - Must have experience in account management. - Excellent communication and relationship-building skills. - Be able to work at a fast-paced environment. - Strong technical aptitude with digital and security technologies. - Commercially minded with a focus on delivering measurable client and business outcomes. Benefits - Competitive base salary based on experience. - Bonus and commission programs. - Paid Time Off (PTO). - Volunteer Paid Time Off (VTO). - 100% employer paid family health insurance premium. - 100% employer paid disability insurance. - 100% employer paid dental & vision insurance. - 401k with Safe Harbor contributions from company annually. - Profit sharing opportunities.

Role Description The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction. Responsibilities - Execute all Level 1 installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service. - Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments. - Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks, and consistently delivering outstanding results. - Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity. - When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement. - Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution. - Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects. - Pursue ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team. - Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards. - Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions. - Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description. Qualifications - Minimum 2 years with a previous construction trade. - Advance knowledge of electricity (high and/or low voltage). - Hands-on/field experience from previous work experience. - Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.). - Ability to identify and use common low voltage cabling. - Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing. - Ability to read architectural drawings. - Team management/supervisor experience. - Previous experience completing projects within scope. - Previous experience with service ticketing processes. - Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems. - Excellent communication skills. - Must have valid US Driver’s license. Benefits - Paid Time Off (PTO). - Volunteer Paid Time Off (VTO). - 100% employer paid family health insurance premium. - 100% employer paid disability insurance. - 100% employer paid dental & vision insurance. - 401k with Safe Harbor contributions from company annually. - Profit sharing opportunities. - Bonus programs.

• Lead new customer acquisition efforts across Indiana, with a focus on the commercial real estate and multifamily verticals • Build and execute a territory growth plan centered on proactive outreach, discovery, and long-term account development • Own the prospect and customer-facing milestones of the sales lifecycle, from prospecting and discovery to solution positioning, proposal delivery, negotiation, and close • Conduct persuasive product and solution demos, aligning customer needs with cloud, on-prem, or hybrid physical security offerings • Partner closely with Sales Engineering and Technical Account Management to ensure accurate solution design and smooth project transitions • Represent K Group Companies at industry events, networking functions, and regional engagements • Maintain accurate CRM data, pipeline forecasts, and activity reporting • Act as a trusted advisor to prospects, helping them modernize legacy systems and plan long-term technology refresh cycles

• Develop and manage client relationships, serving as the primary point of contact for key accounts. • Generate new business opportunities by expanding within existing accounts. • Collaborate with clients to understand business challenges and align solutions across physical security and managed services. • Leverage knowledge of CCTV, intrusion, fire, and nurse call systems to design tailored solutions. • Stay current with new security technologies, products, and industry trends to advise clients effectively. • Partner with technical teams to ensure client needs are accurately translated into deliverables • Identify opportunities for up-selling and cross-selling across the security and IT service portfolio.

• Lead new customer acquisition efforts across Ohio, with a focus on the commercial real estate and multifamily verticals • Build and execute a territory growth plan centered on proactive outreach, discovery, and long-term account development • Own the prospect and customer-facing milestones of the sales lifecycle, from prospecting and discovery to solution positioning, proposal delivery, negotiation, and close • Conduct persuasive product and solution demos, aligning customer needs with cloud, on-prem, or hybrid physical security offerings • Partner closely with Sales Engineering and Technical Account Management to ensure accurate solution design and smooth project transitions • Represent K Group Companies at industry events, networking functions, and regional engagements • Maintain accurate CRM data, pipeline forecasts, and activity reporting • Act as a trusted advisor to prospects, helping them modernize legacy systems and plan long-term technology refresh cycles

Role Description The Physical Security Solutions Account Executive is responsible for driving new customer acquisition across the State of Indiana. This role will focus on expanding our footprint by building strong relationships, uncovering new opportunities, and delivering modern physical security solutions to organizations across the state. It’s an ideal fit for someone who thrives in territory development, enjoys opening new doors, and excels at consultative selling in markets where trust and execution are key. Responsibilities - Lead new customer acquisition efforts across Indiana, with a focus on the commercial real estate and multifamily verticals. - Build and execute a territory growth plan centered on proactive outreach, discovery, and long-term account development. - Own the prospect and customer-facing milestones of the sales lifecycle, from prospecting and discovery to solution positioning, proposal delivery, negotiation, and close. - Conduct persuasive product and solution demos, aligning customer needs with cloud, on-prem, or hybrid physical security offerings. - Partner closely with Sales Engineering and Technical Account Management to ensure accurate solution design and smooth project transitions. - Represent K Group Companies at industry events, networking functions, and regional engagements. - Maintain accurate CRM data, pipeline forecasts, and activity reporting. - Act as a trusted advisor to prospects, helping them modernize legacy systems and plan long-term technology refresh cycles. What Makes This Role Unique - Indiana is a strategic growth market, you’ll be building on an existing foundation while expanding into new customer relationships. - Significant modernization demand, organizations across the state are upgrading video and access infrastructure, creating consistent opportunity. - High-visibility, high-impact work, your performance directly influences how we scale and invest in the region. - Credible solutions, proven delivery, K Group Companies offers best-in-class cloud-managed, hybrid, and on-prem solutions without forcing a single approach. Qualifications - Experience in B2B sales, ideally in physical security, low voltage integration, IT services or related technical industries. - Strong consultative selling skills with the ability to run discovery, establish value, and tailor solutions to customer needs. - High comfort level with prospecting and developing new relationships; territory growth requires initiative and discipline. - Excellent presentation, communication, and relationship-building skills. - High integrity, strong follow-through, and a commitment to solving real problems for customers. - Willingness to travel regionally throughout Ohio for meetings, walkthroughs, and relationship development. Benefits - Competitive base salary based on experience. - Bonus and commission programs. - Paid Time Off (PTO). - Volunteer Paid Time Off (VTO). - 100% employer paid family health insurance premium. - 100% employer paid disability insurance. - 100% employer paid dental & vision insurance. - 401k with Safe Harbor contributions from company annually. - Profit sharing opportunities. Company Description K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

Role Description The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction. Responsibilities - Execute all Level 1 installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service. - Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments. - Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks, and consistently delivering outstanding results. - Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity. - When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement. - Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution. - Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects. - Pursue ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team. - Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards. - Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions. - Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description. Qualifications - Minimum 2 years with a previous construction trade. - Advance knowledge of electricity (high and/or low voltage). - Hands-on/field experience from previous work experience. - Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.). - Ability to identify and use common low voltage cabling. - Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing. - Ability to read architectural drawings. - Team management/supervisor experience. - Previous experience completing projects within scope. - Previous experience with service ticketing processes. - Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems. - Excellent communication skills. - Must have valid US Driver’s license. Benefits - Paid Time Off (PTO). - Volunteer Paid Time Off (VTO). - 100% employer paid family health insurance premium. - 100% employer paid disability insurance. - 100% employer paid dental & vision insurance. - 401k with Safe Harbor contributions from company annually. - Profit sharing opportunities. - Bonus programs.

• Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service • Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments • Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results • Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity • When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement • Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution • Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects • Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team • Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards • Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions • Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description.