We help small businesses scale rapidly by leveraging outsourced talent for operations and animation.
Legal Intake & Client Communications Specialist
Location
USA Timezones
Posted
12 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Legal Intake & Client Communications Specialist
NeoWork
Role Description NeoWork is looking for a Legal Intake & Client Communication Specialist to serve as the first point of contact for new leads, existing clients, and medical providers. This role combines high-empathy client support with a light sales and retention component, focused on building trust, securing completed intakes, and confirming signed engagements. Accuracy, compliance, and clear documentation are critical, as this role supports both client experience and internal legal operations. You will handle inbound and outbound communications, coordinate with attorneys and intake managers, and ensure all client information is properly qualified and recorded in the firm’s systems. This role is ideal for someone who is confident speaking with clients, comfortable guiding conversations toward clear next steps, and highly detail-oriented in regulated environments. - Handle inbound calls from new leads, referrals, and active clients - Conduct outbound follow-ups via phone, SMS, and email (daily for up to 14 days) - Qualify personal injury and mass tort cases based on defined criteria - Guide qualified callers through next steps and secure completed intake and signed engagement - Coordinate and confirm e-signatures and required documentation - Warm transfer qualified cases to attorneys or intake managers - Provide status updates to clients and respond to inquiries professionally - Escalate urgent situations related to injuries, medical needs, or legal deadlines - Maintain accurate and detailed case notes in FileVine or CRM systems - Support surge intake needs during mass tort campaigns Qualifications - Strong spoken English and clear, professional written communication - Prior experience in legal intake, personal injury, mass tort, healthcare intake, insurance claims, or regulated contact centers - Comfort with consultative and persuasive conversations, including closing for next steps or signatures - Ability to handle distressed or urgent callers with emotional control and empathy - High attention to detail and strict adherence to intake scripts and qualification criteria - Experience working with CRM systems, legal case management tools, or similar platforms - Ability to perform well in a fast-paced, high-volume environment Benefits - Health insurance for contractors - Holiday Extra Pay - Work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs - 100% home-based position - Mental health days to support team members' well-being - Performance-based incentives in addition to the base salary - Annual review and appraisal process - Ample opportunities for professional growth and advancement within the company
Related Guides
Related Categories
Related Job Pages
More Attorney Jobs
• Own FHA First Legal timeline adherence, ensuring all loans meet HUD-required initiation timeframes. • Lead and enforce Reasonable Diligence execution, ensuring required borrower and case-level actions are documented, timely, and compliant. • Oversee operational teams responsible for FHA foreclosure milestone management from First Legal through sale scheduling. • Monitor and manage attorney performance, ensuring adherence to timelines, documentation standards, and escalation protocols prior to sale. • Identify and resolve timeline exceptions, implementing corrective action plans to drive sustained compliance. • Proactively manage the FHA portfolio to reduce curtailment risk and financial exposure. • Develop and maintain KPIs, KRIs, and executive dashboards focused on First Legal performance and Reasonable Diligence compliance. • Ensure audit readiness and compliance with FHA, HUD, GNMA, and investor requirements. • Partner cross-functionally with Foreclosure Referrals, Bankruptcy & Foreclosure Operations, Claims, Compliance, and Legal to ensure end-to-end process alignment. • Drive process improvement, automation, and operational efficiency to support scalable and compliant execution. • All other duties as assigned.
Role Description Joining Quintairos, Prieto, Wood & Boyer, P.A. (QPWB) means becoming part of a team of difference-makers who are passionate about making a positive impact in the legal profession. Our commitment to excellence, diversity, and innovation extends to every aspect of the firm, including our General Liability Practice Group. This is an excellent opportunity for individuals with 3-10 years of experience who specialize in defending against all types of General Liability claims. Our team is committed to effectively moving cases through the legal system while vigorously defending our clients’ interests in court. As an Attorney specializing in General Liability, your role will involve: - Reviewing and preparing summaries of medical records to effectively advocate for clients. - Drafting motions and attending hearings to represent clients in court. - Preparing clients for depositions and attending depositions as needed. - Drafting initial reports, interim reports, pre-trial reports, trials, and appellate activity. - Responding to discovery requests and drafting discovery-related motions. - Regularly attending court appearances to ensure the best possible outcomes for our clients. - Taking and defending depositions of fact witnesses and expert witnesses. Qualifications - Admitted to practice in Washington. - Ability to work efficiently in a remote setting. - Possess analytical and problem-solving skills to navigate complex legal issues effectively. - Demonstrate excellent research abilities and strong written and oral communication skills. Requirements - Draft and respond to discovery-related motions. - Regularly attend court appearances. - Take and defend depositions of fact witnesses and expert witnesses. - Draft motions for summary judgments. Benefits - Excellent benefits, including a competitive 401(k) match, to support your financial well-being and future planning. - Exceptional growth and advancement opportunities, with access to training and mentoring programs designed to help you reach your full potential. - A competitive salary reflective of your skills, experience, and contributions to our firm.
Medical Device and Digital Health Lawyer
Axiom Talent PlatformFor over 25 years, Axiom has pioneered the alternative legal services industry, now serving more than 1,500 legal departments globally with our unique blend of world-class legal talent and advanced AI tools, delivering innovative solutions ranging from that combine top-tier talent with cutting-edge technology. We tackle complex legal matters across 12 practice areas for clients ranging from Fortune 100 to SMBs, empowering our legal professionals to engage in meaningful work that advances their careers. Our Talent NPS score of +71% and our Client NPS score of +64% highlight our commitment to excellence. Axiom is the global leader in high-caliber, on-demand legal talent. Covering North America, the UK, Europe, and APAC, we enable legal departments to drive efficiency and growth and meet the demands of today’s business landscape with best in class alternative legal services.
Role Description We are currently seeking Medical Device and Digital Health Lawyers for a variety of healthcare clients. - Provide expert legal advice and guidance to clients on data privacy and security, telemedicine, mobile health applications, electronic health records, artificial intelligence, and medical device regulations. - Assess and monitor compliance with applicable laws, regulations, and industry standards related to digital health operations. - Develop and implement compliance programs to ensure adherence to legal requirements and best practices. - Draft, review, and negotiate contracts, agreements, and licenses related to digital health products and services. - Ensure contracts are in compliance with applicable laws and protect the interests of the clients. Qualifications - Minimum of 8 years of relevant legal experience, preferably in healthcare law, technology law, or a related field. - In-depth knowledge of healthcare regulations (e.g., HIPAA, HITECH Act, FDA regulations) and technology-related laws (e.g., data protection, cybersecurity, telecommunication laws). - Strong understanding of digital health technologies, including electronic health records, telemedicine platforms, wearables, and health applications. - Proven experience in contract drafting, negotiation, and review related to technology and healthcare. Requirements - The estimated total compensation for full-time Axiom attorney roles is $104,500-325,000 per year and for non-attorney roles is $71,250-309,750 per year. - Compensation decisions are based on various factors, including, but not limited to, experience, skills, certifications, location, and business needs. - Employees may be eligible for additional benefits, including health, dental, and vision insurance; paid holidays and PTO; flexible work arrangements; and professional development opportunities and tools. Company Description Axiom is the global leader in high-caliber, on-demand legal talent. Covering North America, the UK, Europe, and APAC, we enable legal departments to drive efficiency and growth and meet the demands of today’s business landscape with best in class alternative legal services. - Diversity is core to our values and we are proud to be an equal opportunity employer. - Axiom ensures equal employment opportunity in recruitment and employment, without discrimination or harassment on the basis of various characteristics protected by applicable law. - Axiom respects your privacy. For an explanation of the kind of information we collect about you and how it is used, our full data privacy notice is available. - Employment with Axiom may be contingent upon successful completion of a background check, providing proof of identity, and possessing the necessary legal authorization to work.
Associate Counsel
FabricThe national pay range for this role is $165,000.00 - $210,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.
Role Description Fabric is looking to hire an Associate Counsel – Compliance, Regulatory, and Commercial to join our Legal team. Reporting to the General Counsel, this role will play a critical part in supporting Fabric's physician organizations, management services organizations (MSOs), virtual care platform, and healthcare technology products. This position is ideal for an attorney who wants to build deep expertise in healthcare regulatory law, compliance, privacy, and commercial contracting while working at the forefront of digital health. You will work at the intersection of physician organization compliance, MSO compliance, telehealth regulation, healthcare privacy, reimbursement, and healthcare technology, helping Fabric operate and scale compliant care delivery models across all 50 states. The ideal candidate combines strong healthcare regulatory fundamentals with practical business judgment and a desire to work closely with operators, clinicians, product teams, and executives in a fast-paced environment. Qualifications - J.D. from an accredited U.S. law school and active membership in at least one U.S. state bar. - Required: Experience advising healthcare organizations on physician organization, professional corporation, MSO, telehealth, healthcare privacy, or healthcare regulatory compliance matters. - 3-6 years of legal experience supporting healthcare organizations, digital health companies, physician groups, MSOs, health systems, payers, or healthcare-focused law firm practices. - Experience advising on healthcare regulatory compliance matters affecting physician organizations and MSOs, including corporate practice of medicine, fee-splitting, provider supervision, clinical governance, telehealth, provider enrollment, credentialing, reimbursement, and related operational compliance requirements. - Working knowledge of healthcare privacy and security laws, including HIPAA, HITECH, consumer health privacy requirements, patient consent frameworks, FTC requirements, and healthcare data governance principles. - Familiarity with telehealth regulations, provider licensing requirements, Medicare and Medicaid programs, fraud and abuse laws, healthcare reimbursement requirements, and healthcare consumer protection laws. - Experience drafting, reviewing, and negotiating commercial agreements. - Strong legal research, writing, analytical, and problem-solving skills. - Ability to communicate complex legal concepts clearly and effectively to both legal and non-legal stakeholders. - Strong organizational skills and ability to manage multiple projects simultaneously in a fast-paced environment. Requirements - Serve as a key legal resource supporting Fabric's physician organizations, management services organizations (MSOs), and affiliated healthcare entities. - Advise business, clinical, and operational stakeholders on healthcare regulatory compliance matters affecting physician organizations, MSOs, virtual care operations, and healthcare technology services. - Support compliance initiatives related to corporate practice of medicine, fee-splitting, clinical governance, provider supervision, telehealth operations, provider enrollment, credentialing, scope of practice, reimbursement, and related healthcare regulatory requirements. - Partner with Clinical Operations, Product, Revenue Cycle, Compliance, and Operations teams to identify regulatory risks and develop practical, scalable compliance solutions. - Assist with the development, implementation, and ongoing maintenance of compliance programs, policies, procedures, and training materials. - Support compliance audits, investigations, monitoring activities, corrective action plans, and regulatory inquiries. - Monitor emerging healthcare regulatory developments and prepare practical guidance for stakeholders across the organization. - Advise on federal and state healthcare laws and regulations, including Medicare, Medicaid, fraud and abuse laws, telehealth requirements, provider licensing requirements, healthcare consumer protection requirements, and related compliance obligations. - Advise on healthcare marketing, patient acquisition, patient engagement, and communications initiatives, including compliance with FTC requirements, TCPA, CAN-SPAM, state consumer protection laws, healthcare advertising requirements, and applicable healthcare privacy regulations. - Support the development and maintenance of patient consent frameworks, including telehealth consents, HIPAA authorizations, SMS and email communication programs, healthcare marketing permissions, consumer disclosures, and related patient-facing workflows. - Partner with Security, Product, Engineering, and Compliance teams to support incident response, breach assessments, risk analyses, and privacy governance initiatives. - Review and negotiate privacy-related contractual provisions, including business associate agreements, data processing terms, and healthcare data-sharing arrangements. - Draft, review, and negotiate a broad range of commercial agreements, including customer agreements, vendor agreements, professional services agreements, business associate agreements, partnership agreements, technology agreements, and data-sharing arrangements. - Support legal review of strategic partnerships, payer relationships, provider arrangements, and new healthcare service offerings. - Provide practical, risk-based legal advice that enables business growth while maintaining compliance with applicable laws and regulations. - Assist with due diligence and regulatory support for acquisitions, investments, and other strategic initiatives. - Collaborate closely with Clinical Operations, Product, Engineering, Security, Revenue, Compliance, and Executive Leadership teams. - Serve as a trusted advisor on healthcare regulatory, compliance, privacy, and operational matters across the organization. - Help build scalable legal and compliance infrastructure to support Fabric's continued growth. - Contribute to a culture where compliance and legal are viewed as strategic enablers of innovation and exceptional patient care. Benefits - The national pay range for this role is $130,000.00 – $160,000.00 per year. - Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. - Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options, and bonuses. - If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. - Expected compensation ranges for this role may change over time.


