• Atender llamadas entrantes y convertir consultas en citas programadas. • Dar seguimiento a propuestas no concretadas. • Realizar encuestas de calidad después de los servicios. • Gestionar agendas y coordinar equipos de ventas y operación. • Mantener actualizada la información en el CRM. • Apoyar en tareas administrativas como documentación, pagos y reportes. • Responder con rapidez a nuevos leads y solicitudes.

• Process customer orders ensuring accurate and timely order entry, assign appropriate ship date, and shipping location. • Resolve credit hold issues with customers, accounting department, and sales. Scan order documents into the optical storage system. • Apply barcodes to documents and scan order documents into the optical storage system. • Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues. • Process Service-Related Complaints (SRC), and ensure complete resolution. • Manage customer returns in accordance with standard procedures. • Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company. • Perform other duties as assigned.

Role Description Voor een van de grootste energiebedrijven van Nederland ⚡ zoeken we een Customer Service Agent die vloeiend Nederlands of Vlaams en Engels spreekt. Je helpt klanten via telefoon, chat of e-mail met vragen over facturen, contracten en klantgegevens. - 📞 Behandelen van inkomende telefoontjes, e-mails en chats - 💡 Helpen met facturen, betalingen en tariefwijzigingen - ❤️ Oplossen van klachten en zorgen voor tevreden klanten - 🔁 Klantbehoud en duurzame klantrelaties opbouwen - 🏠 Verhuizingen verwerken en gegevens bijwerken Qualifications - 💬 Nederlands of Vlaams (C2) + Engels (C1) - 💻 Ervaring met MS Office & CRM-systemen - 🗣️ Sterke communicatievaardigheden - 🧠 Logisch, analytisch en proactief - 💫 Empathisch, geduldig en leergierig - 💪 Teamspeler met flexibiliteit en verkooptalent Benefits - 🎓 Betaalde training - 🏠 Gezellige, mensgerichte werkomgeving - 💸 Marktconform salaris - 🚀 Doorgroeimogelijkheden - ✈️ Verhuispakket Company Description Sofia, Bulgarije

Role Description We are looking for a motivated Express Claims Advocate with a focus on Commercial General Liability handling lower complexity, fast resolving claims. You will join a team of experienced claims professionals and will investigate and resolve general liability claims within your authority to provide the best possible claim outcome and employ best efforts to ensure that the customers’ interests are protected while adhering to our claims philosophy and policies. - Manage, investigate, and resolve commercial general liability property damage claims to include evaluating coverage, liability, damages, and settle claims within prescribed authority levels. - Recommend ultimate resolution on assigned cases in excess of their authority to local claims management. - Evaluate insurance coverage based on claim report, the insurance policy, the investigation, and applicable statutes and case law to determine if a claim can be accepted as being within coverage. - Communicate with policyholders, witnesses, and claimants in order to gather information regarding claims, refer tasks to auxiliary resources as necessary, and advise as to proper course of action. - Respond to various written and telephone inquiries including status reports. - Comply with all statutory and regulatory requirements of all applicable jurisdictions and meet detailed quality assurance standards and set goals of performance. - Strong customer service skills as demonstrated in listening and the ability to show empathy. - Effectively manage a high volume of claims with various complexity while meeting our quality and performance goals. Qualifications - At least 2+ years of claims handling experience including coverage and liability or relevant experience. - Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills. - Mac literate, including Google and Microsoft. - The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree. - Candidates must have, or be able to promptly obtain a Texas Independent Adjuster License. Requirements - Experience with Commercial General Liability claims. - Enthusiastic with an emphasis to work as a team in a remote environment. - Self-starter, reliable, flexibility toward change, and thrives in ambiguity. - Adaptability in a fast-paced high volume environment with strict deadlines and aggressive goals. Benefits - Partially subsidized medical plan. - Fully subsidized vision/dental options. - Life insurance. - Disability insurance. - 401(k). - Flexible paid time off. - Parental leave. - Potential eligibility for annual performance-based incentive program.