Role Description We are looking for a motivated Express Claims Advocate with a focus on Commercial General Liability handling lower complexity, fast resolving claims. You will join a team of experienced claims professionals and will investigate and resolve general liability claims within your authority to provide the best possible claim outcome and employ best efforts to ensure that the customers’ interests are protected while adhering to our claims philosophy and policies. - Manage, investigate, and resolve commercial general liability property damage claims to include evaluating coverage, liability, damages, and settle claims within prescribed authority levels. - Recommend ultimate resolution on assigned cases in excess of their authority to local claims management. - Evaluate insurance coverage based on claim report, the insurance policy, the investigation, and applicable statutes and case law to determine if a claim can be accepted as being within coverage. - Communicate with policyholders, witnesses, and claimants in order to gather information regarding claims, refer tasks to auxiliary resources as necessary, and advise as to proper course of action. - Respond to various written and telephone inquiries including status reports. - Comply with all statutory and regulatory requirements of all applicable jurisdictions and meet detailed quality assurance standards and set goals of performance. - Strong customer service skills as demonstrated in listening and the ability to show empathy. - Effectively manage a high volume of claims with various complexity while meeting our quality and performance goals. Qualifications - At least 2+ years of claims handling experience including coverage and liability or relevant experience. - Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills. - Mac literate, including Google and Microsoft. - The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree. - Candidates must have, or be able to promptly obtain a Texas Independent Adjuster License. Requirements - Experience with Commercial General Liability claims. - Enthusiastic with an emphasis to work as a team in a remote environment. - Self-starter, reliable, flexibility toward change, and thrives in ambiguity. - Adaptability in a fast-paced high volume environment with strict deadlines and aggressive goals. Benefits - Partially subsidized medical plan. - Fully subsidized vision/dental options. - Life insurance. - Disability insurance. - 401(k). - Flexible paid time off. - Parental leave. - Potential eligibility for annual performance-based incentive program.

Title: Legal Support Specialist Location: Silicon Valley Job Description: Palo Alto, California Job Description Primary Responsibilities The Silicon Valley office is seeking to hire a Legal Support Specialist. The Legal Support Specialist plays a key role in providing daily administrative and practice support to attorneys and legal professionals. The Legal Support Specialist works closely with Paralegals and Legal Practice Coordinators (Legal Secretaries) to assist with document preparation, coordination, and general administrative support. The position requires the ability to perform client‑billable work as directed. Primary responsibilities include, but are not limited to, preparing expense reports, check requests, new business memos, prepare engagement letters, mailing and binders, calendar entry, editing pre-bills, maintaining electronic files, assisting with travel arrangements, and scheduling meetings. In addition, the candidate will assist the attorneys with document production, compiling documents, preparing binders; quality checking to ensure materials are collated properly. Additional duties include creating hyperlinks, assisting with electronic filings, tracking deadlines related to filings, compliance requirements, and court dates (as applicable), and supporting the preparation of various forms, filings, and related documentation. Other responsibilities may be assigned as business needs require. The successful candidate must have a strong interest in the legal profession. The candidate must be proficient in MS Office, Excel and Power Point. The candidate will have strong administrative and interpersonal skills; ability to handle a high-volume desk with extreme accuracy and meticulous attention to detail; strong proofreading and solid Excel and computer skills are essential. The successful candidate will be a positive self-starter, possess a strong work ethic and professional demeanor, demonstrates initiative and can successfully multi-task and prioritize to handle the workload at a very fast pace. The current requirement is a minimum of 4 days in the office, remote 1 day with the understanding that this schedule may change as business needs require. Overtime flexibility is required. Candidate must be a team player and have the ability to adapt to changing technologies and procedures. BA/BS degree required. Notary Public, a plus. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act. California Pay range for this role, with final offer amount dependent on skillset and experience, is $65,000 - $75,000. Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer. If you require an accommodation in order to apply for a position, please contact us at PillsburyWorkday@pillsburylaw.com.

• Responding to product application support questions from customers regarding the company’s software • Analyzing problems with software applications to identify problem area(s) and recommend corrective action • Recommending solutions to customer application questions • Utilizing specialized domain expertise related to the specific application of the software to resolve customer problems • Establishing and maintaining systems that provide answers to common questions and problems • Interacting with clients to process information in response to inquiries • Troubleshooting client issues, including downloading and updating software dependencies • Researching required information using available resources • Providing internal feedback to resolve issues and enhance product based on client needs • Handling inbound calls and creating cases within service level window • Participating in regularly scheduled internal training

• Technical Lead will be responsible for the successful management of the Operational Support Service • Act as the technical lead of support specialists and engineers to respond to and resolve incidents and service requests • Main point of contact for all service reporting and discussions with the customer • Identify opportunities for growth of the adoption of the Exeevo tools • Take ownership to resolve the more complex technical tickets that the junior team members are not able to address. • Manage the prompt resolution of escalated tickets from the customer either directly or via a member of the Ops team.