Five Star Solutions

• Manage large amounts of inbound calls in a timely manner • Follow communication 'scripts' when handling different topics • Identify customers' needs, clarify information, research and provide solutions and/or alternatives • Access company and client resources provided to accurately handle the call • Seize opportunities to upsell products when they arise • Skillfully change from one task to another without loss of efficiency or composure • Be available at your desk, maintaining punctuality and attendance at all scheduled times • Remain positive and professional in all customer interactions • Flexibility to cross train as requested

• Manage large amounts of inbound calls in a timely manner • Follow communication "scripts" when handling different topics • Identify customers' needs, clarify information, research and provide solutions and/or alternatives • Access company and client resources provided to accurately handle the call • Seize opportunities to upsell products when they arise • Skillfully change from one task to another without loss of efficiency or composure • Be available at your desk, maintaining punctuality and attendance at all scheduled times • Remain positive and professional in all customer interactions • Flexibility to cross train as requested

• Manage large amounts of inbound calls in a timely manner • Follow communication "scripts" when handling different topics • Identify customers' needs, clarify information, research and provide solutions and/or alternatives • Access company and client resources provided to accurately handle the call • Seize opportunities to upsell products when they arise • Skillfully change from one task to another without loss of efficiency or composure • Be available at your desk, maintaining punctuality and attendance at all scheduled times • Remain positive and professional in all customer interactions • Flexibility to cross train as requested

• Support patients with payment processing, billing education, insurance verification, and claims-related inquiries. • Deliver empathetic, accurate, and compliant service while navigating healthcare billing systems and policies. • Perform all payment processing and payment plan functions in addition to advanced billing, insurance, and claims support.

• Support patients with payment processing, billing education, insurance verification, and claims-related inquiries. • Deliver empathetic, accurate, and compliant service while navigating healthcare billing systems and policies. • Perform all payment processing and payment plan functions in addition to advanced billing, insurance, and claims support.

• Join us as a Patient Billing Specialist, where you’ll support patients with payment processing, billing education, insurance verification, and claims-related inquiries. • This role delivers empathetic, accurate, and compliant service while navigating healthcare billing systems and policies. • Agents perform all payment processing and payment plan functions in addition to advanced billing, insurance, and claims support. • Accurately process patient payments via phone in accordance with Privia financial responsibility policies. • Create, update, and maintain payment plans following established guidelines. • Ensure transaction accuracy, proper documentation, and data integrity. • Interpret and clearly explain claim notes, balances, and billing outcomes to patients. • Verify, audit, and update insurance information for completeness and accuracy. • Add or update insurance data within the EMR and resubmit pending or corrected claims. • Educate patients on billing concepts including coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials. • Identify discrepancies and coordinate with internal teams to resolve billing-related issues. • Research account history to determine the root cause of billing or payment concerns. • Recommend appropriate resolutions and next steps in alignment with Privia policies. • Maintain professionalism and empathy during complex or sensitive financial discussions. • Utilize Privia-approved billing systems, EMR platforms, tools, and knowledge resources. • Navigate multiple systems simultaneously while assisting patients. • Adhere to all documentation, privacy, and security requirements. • Maintain schedule adherence and consistent availability during assigned hours. • Complete all required Privia and client-mandated training. • Participate in ongoing uptraining and cross-training initiatives. • Uphold HIPAA requirements, confidentiality standards, and Privia security protocols. • Demonstrate professionalism, accountability, and patient-centered service in all interactions.

• Support patients with payment processing, billing education, insurance verification, and claims-related inquiries. • Deliver empathetic, accurate, and compliant service while navigating healthcare billing systems and policies. • Perform all payment processing and payment plan functions in addition to advanced billing, insurance, and claims support.

• Support patients with payment processing, billing education, insurance verification, and claims-related inquiries. • Deliver empathetic, accurate, and compliant service while navigating healthcare billing systems and policies. • Perform all payment processing and payment plan functions in addition to advanced billing, insurance, and claims support.

• Support patients with payment processing, billing education, insurance verification, and claims-related inquiries. • Deliver empathetic, accurate, and compliant service while navigating healthcare billing systems and policies. • Perform all payment processing and payment plan functions in addition to advanced billing, insurance, and claims support.

• Support patients with payment processing, billing education, insurance verification, and claims-related inquiries. • Deliver empathetic, accurate, and compliant service while navigating healthcare billing systems and policies. • Perform all payment processing and payment plan functions in addition to advanced billing, insurance, and claims support.