Role Description This role will report to the Head of Tailwind Operations. You will manage a team across different time zones and locations. Qualifications - Five or more years of experience in service operations or hospitality. - Generalist profile with experience supporting international or fast-growing companies. - Proven track record optimizing back office tasks and operational processes. - Able to analyze how people work, understand workflow patterns, and identify challenges through data. - Someone who pushes teams to automate instead of adding people to solve operational bottlenecks. - Highly tech-savvy with hands-on experience using workforce management and automation tools. - Strong ownership mindset, urgency, and follow-through. - Experience managing multicultural and remote teams. - Familiarity with AI-driven routing, tagging, and performance analytics tools. Requirements - Oversee daily agent performance and ensure SLA compliance across all shifts. - Manage adherence, attendance, and scheduling for the 24/7 team. - Maintain a weekly break schedule that balances coverage and team well-being. - Handle shift swaps and last-minute coverage adjustments. - Verify agent setup compliance including monitors, internet stability, and required tools. - Maintain consistency across all shifts, teams, and time zones. - Identify operational patterns in workflows and use these insights to drive automation. - Build schedules based on forecasted reservation and message volume. - Analyze volume trends using tools such as PowerBi to improve schedule efficiency. - Develop predictive staffing models to determine when new hires are needed. - Collaborate with engineering and automations to connect data sources. - Adjust schedules proactively for seasonal peaks and partner onboarding activity. - Own the Performance Management Framework including verbal, written, final warning, and PIP processes. - Improve visibility of agent performance metrics through a live leaderboard. - Work with the automation team to ensure accuracy of dashboards. - Create bonus systems tied directly to performance data. - Deliver weekly operational reports covering SLA, adherence, forecast accuracy, and automation opportunities. - Work closely with the Head of Operations to build scalable operational systems. - Coordinate with Partner Success to ensure service quality meets expectations. - Promote a culture that values performance, transparency, and data-driven decision making. - Lead the team by identifying their challenges and guiding them toward automation-first solutions. Company Description Extenteam is a staffing and proptech company that helps short term rental operators. Our mission is to help our existing client base of 300 property management companies become more efficient and automate their operational processes using our Tailwind platform.

• The Sales Operations & Growth Enablement Manager serves as the operational backbone of the Strategic Growth Department. • This individual is responsible for driving accountability, CRM ownership, reporting, performance analytics, meeting preparation, travel coordination, and operational excellence across the recruiting and expansion organization. • The ideal candidate is highly organized, detail-oriented, analytical, proactive, and capable of managing multiple priorities in a fast-paced, high-growth environment.

Role Description The Operations Assistant is a seasonal, temporary, non-exempt position that provides customer service and support to international university participants and host employers participating in the BridgeUSA (J-1 visa) Summer Work Travel Program. - Review and update participant applications and documents in Salesforce. - Research and secure housing for participants. - Contact Host Companies to vet them for the Intrax Work Travel program. - Assist the Director of Field Operations and Regional Account Managers in providing ongoing support for Summer Work Travel participants after their arrival in the United States. - Requires attention to detail, heavy database work, and excellent customer service skills. - Fast-paced and service-driven work environment. - Superior customer support with heavy phone and computer usage. Qualifications - Previous experience handling a high volume of incoming calls/emails. - Previous experience in a customer service environment. - Previous experience/knowledge of the Bridge USA (J-1 visa) Summer Work Travel program preferred. - Previous experience in cultural exchange program preferred. - Associates degree or equivalent experience. - Familiarity with other cultures/international experience. - Excellent writing skills as depicted in your cover letter. - Strong time management skills to handle periods of high volume. - Proficiency in Excel, Word, Outlook. Previous experience in Salesforce a plus. Requirements - Ability to work in a home-based office while working remotely in a team environment. - Ability to work without direct/onsite supervision. - Strong organizational skills. - Strong multi-tasking skills. - Previous call center experience preferred but not required. - Strong technology skills. - Flexibility and an ability to adapt to a continuously changing industry. - A proactive, self-motivated personality, eager to identify new and better ways of achieving goals. - Ability to work in a fast-paced environment. Benefits - Pay: $20.00 - $25.00 per hour based on previous experience. - Temporary Assignment Dates: June 8, 2026 – September 30, 2026.

Role Description As a Delivery Supervisor, you will lead a team of associates to achieve operational excellence while ensuring high-quality service delivery. In this role, you’ll partner closely with internal leadership and external clients to drive performance, resolve challenges, and continuously improve processes. This is an opportunity to make a meaningful impact by enhancing efficiency, supporting team success, and delivering results in a fast-paced environment. - Lead and oversee the daily operations of a team handling complex business, technical support, and production functions. - Supervise, coach, and develop a team of 20+ employees, providing ongoing feedback, performance monitoring, and support. - Conduct quality assurance reviews and evaluate agent performance to ensure service standards are met. - Manage all aspects of the employee lifecycle, including hiring, performance management, and terminations. - Analyze escalations, identify trends, and implement solutions to prevent recurring issues. - Collaborate closely with the Commonwealth of Kentucky to resolve operational challenges and deliver results. - Use multi-tasking to assist with issue resolution and ensure communication with the Commonwealth of Kentucky. - Drive team performance across key metrics including quality, productivity, and efficiency, while fostering a positive and engaged team environment. - Identify opportunities to improve processes and enhance operational effectiveness. - Work independently within established procedures while applying sound judgment to solve problems. - Ensure team goals are achieved through effective delegation, guidance, and accountability. - Support conflict resolution and manage client, people, task, and systems related issues. - Monitor ongoing issues for reporting and trending issue resolution. Qualifications - 2+ years of supervisory or team leadership experience. - Strong knowledge of Medicaid, including processes, systems, and industry practices. - Ability to manage cross-functional collaboration and align teams toward shared goals. - An analytical mindset with the ability to identify trends and solve complex problems. - Proficiency in Microsoft 365 (Word, Excel, Outlook, Teams, PowerPoint). - Strong communication, coaching, and leadership skills. - Must be self-motivated to learn and understand complex business processes and utilize available resources in troubleshooting issues. - Be highly adaptable to change. Requirements - Must reside within a 50-mile radius of Frankfort, Kentucky. - Ability to work effectively in a remote environment while maintaining high performance and collaboration. Benefits - Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. - Retirement Savings: We will support you as you save for your future. - Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. - Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. - Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. - Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. - Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.