Intrax Corp

Role Description The Operations Assistant is a full-time non-exempt position that provides customer service and support to international university participants and host employers participating in the BridgeUSA (J-1 visa) Summer Work Travel Program. - Review and update participant applications and documents in Salesforce. - Research and secure housing for participants. - Contact Host Companies to vet them for the Intrax Work Travel program. - Assist the Director of Field Operations and Regional Account Manager in providing ongoing support for Summer Work Travel participants after their arrival in the United States, specifically in the Mid-Atlantic region. - Requires attention to detail, heavy database work, and excellent customer service skills. - Fast-paced and service-driven work environment. - Superior customer support with heavy phone and computer usage. Qualifications - Previous experience handling a high volume of incoming calls/emails. - Previous experience in a customer service environment. - Previous experience/knowledge of the Bridge USA (J-1 visa) Summer Work Travel program preferred. - Previous experience in cultural exchange program preferred. - Previous experience working remotely, from home-based office, preferred but not required. - Associates degree or equivalent experience. - Familiarity with other cultures/international experience. - Excellent writing skills as depicted in your cover letter. - Strong time management skills to handle periods of high volume. - Proficiency in Excel, Word, Outlook. Previous experience in Salesforce a plus. Requirements - Ability to work in a home-based office while working remotely in a team environment. - Ability to work without direct/onsite supervision. - Must be available to be on-call for emergency support on a rotating schedule (approximately 1 week every 8-10 weeks). - Strong organizational skills. - Strong multi-tasking skills. - Previous call center experience preferred but not required. - Strong technology skills. - Flexibility and an ability to adapt to a continuously changing industry. - A proactive, self-motivated personality, eager to identify new and better ways of achieving goals. - Ability to work in a fast-paced environment. Benefits - Pay: $20.00 - $25.00 per hour based on previous experience. - Comprehensive benefits package available. Travel - Driver’s License required. - Must be available to travel domestically, as needed. - Estimated travel days: 1-2 times per month. - Estimated overnight travel: 1 week per year.