Delivery Supervisor

OperationsOperationsFull TimeRemoteMid LevelTeam 10,001+Since 2017H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

11 days ago

Salary

$51.2K - $66.5K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Delivery Supervisor

Conduent

Role Description As a Delivery Supervisor, you will lead a team of associates to achieve operational excellence while ensuring high-quality service delivery. In this role, you’ll partner closely with internal leadership and external clients to drive performance, resolve challenges, and continuously improve processes. This is an opportunity to make a meaningful impact by enhancing efficiency, supporting team success, and delivering results in a fast-paced environment. - Lead and oversee the daily operations of a team handling complex business, technical support, and production functions. - Supervise, coach, and develop a team of 20+ employees, providing ongoing feedback, performance monitoring, and support. - Conduct quality assurance reviews and evaluate agent performance to ensure service standards are met. - Manage all aspects of the employee lifecycle, including hiring, performance management, and terminations. - Analyze escalations, identify trends, and implement solutions to prevent recurring issues. - Collaborate closely with the Commonwealth of Kentucky to resolve operational challenges and deliver results. - Use multi-tasking to assist with issue resolution and ensure communication with the Commonwealth of Kentucky. - Drive team performance across key metrics including quality, productivity, and efficiency, while fostering a positive and engaged team environment. - Identify opportunities to improve processes and enhance operational effectiveness. - Work independently within established procedures while applying sound judgment to solve problems. - Ensure team goals are achieved through effective delegation, guidance, and accountability. - Support conflict resolution and manage client, people, task, and systems related issues. - Monitor ongoing issues for reporting and trending issue resolution. Qualifications - 2+ years of supervisory or team leadership experience. - Strong knowledge of Medicaid, including processes, systems, and industry practices. - Ability to manage cross-functional collaboration and align teams toward shared goals. - An analytical mindset with the ability to identify trends and solve complex problems. - Proficiency in Microsoft 365 (Word, Excel, Outlook, Teams, PowerPoint). - Strong communication, coaching, and leadership skills. - Must be self-motivated to learn and understand complex business processes and utilize available resources in troubleshooting issues. - Be highly adaptable to change. Requirements - Must reside within a 50-mile radius of Frankfort, Kentucky. - Ability to work effectively in a remote environment while maintaining high performance and collaboration. Benefits - Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. - Retirement Savings: We will support you as you save for your future. - Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. - Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. - Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. - Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. - Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

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