About Karius Karius is a life science, venture-backed clinical metagenomics company, focused on elevating patient care through microbial insights. We are committed to advancing diagnostic science and technology to optimize the diagnosis and treatment of infectious diseases. Through the use of genomics and AI, we are driven to improve the diagnostic landscape for infectious diseases. Karius delivers unprecedented diagnostic insight detecting microbial cell-free DNA circulating in the body to assist physicians to make rapid treatment decisions. Position Summary The Manager of Commercial Operations will help scale Karius’ commercial organization by building and optimizing processes, systems, and data infrastructure that improve performance and enable cross-functional execution. This role serves as a strategic and operational partner to Sales Leadership, Customer Success, Marketing, Finance, and Lab/Operations teams by translating business needs into actionable insights, scalable workflows, and governed execution across the commercial lifecycle. This role will own the operating rhythm for key commercial processes (pipeline hygiene, forecasting, deal support, reporting, and data governance), ensuring high-quality outputs that are stakeholder-ready and drive measurable impact. Why Should You Join Us? Karius aims to conquer infectious diseases through innovations around genomic sequencing and machine learning. The company’s platform is already delivering unprecedented insights into the microbial landscape, providing clinicians with a comprehensive test capable of identifying more than a thousand pathogens directly from blood, and helping industry accelerate the development of therapeutic solutions. The products Karius offers today are some of the most advanced solutions available to physicians who aim to deliver better care to many otherwise ineffectively treated patients. Our tests are the result of some incredible work done by our scientists, statisticians, engineers, and physicians, all driven by the same mission. You, as part of the Karius team, will be able to see how directly your work has a life-changing impact on people, and at scale. Reports to: Senior Director, Commercial Operations and Customer Success Location: Redwood City, CA (Hybrid) or Remote (USA) Primary Responsibilities Commercial Systems, Process Improvement, and Governance •  Lead improvements to commercial processes and workflows across the go-to-market lifecycle (lead-to-opportunity-to-order-to-cash), ensuring clarity, consistency, and adoption. •  Partner with stakeholders to identify process gaps, define requirements, and deliver scalable solutions across CRM (Salesforce), marketing systems (HubSpot), and downstream integrations. What’s Fun About the Job? You will have the opportunity to build and optimize critical commercial systems that drive the growth and success of Karius. You’ll work closely with various teams across the organization, gaining a comprehensive understanding of the business while contributing to impactful projects that support the company’s mission to transform healthcare. Travel: Travel required up to 25% Physical Requirements: Subject to extended periods of sitting and/or standing, vision to monitor and moderate noise levels. Work is generally performed in an office, lab or clinical environment. Position Requirements •  Bachelor’s degree required; graduate degree preferred. •  A minimum of 6-8 years of experience; Master’s degree with 4-6+ years of experience in Commercial Operations, Sales Operations, Revenue Operations, Business Operations, or related function in a high-growth environment. •  Extensive CRM and commercial systems experience (Salesforce and BI tools required; HubSpot, JIRA/Asana preferred). •  Proven ability to build scalable processes, governance, and operating rhythms across cross-functional stakeholders. •  Strong analytical skills with the ability to translate data into actionable business recommendations. •  Excellent project management and execution skills, including prioritization, tracking, dependency management, and on-time delivery. •  Proven ability to communicate with clarity and concision across levels, including senior leadership and field teams. •  High attention to detail with experience implementing QA controls and maintaining data integrity. •  Experience supporting healthcare, diagnostics, lab operations, or regulated environments. Personal Qualifications •  Mission-driven and aligned with improving patient outcomes through operational excellence. •  Operates with high accountability: sets clear plans, manages dependencies, flags risks early, and consistently delivers on commitments. •  Detail-oriented with strong judgment; applies quality checks to ensure accuracy and reduce rework. •  Strong communicator who provides direct answers, crisp summaries, and clear next steps for stakeholders and leadership. •  Naturally collaborative—builds alignment across Sales, CS, Marketing, Finance, and Operations, and can drive adoption of change. •  Curious and analytical; connects data to the “so what” and recommends actions. •  Performs well in fast-paced environments with evolving priorities and imperfect information. •  Ability to work effectively and efficiently in a fast-paced (startup) environment. Disclaimer The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Responsibilities and duties may change or be adjusted to meet the needs of the company, and additional duties may be assigned as necessary. The job description is subject to change at any time at the discretion of Karius. Equal Opportunity Employer At Karius, we value a diverse and inclusive workplace and provide equal employment opportunities for all applicants and employees and are committed to honor and invest in the full diversity of people, in our hiring, recruiting and development of employees across the Company.  All qualified applicants for employment are encouraged to apply and will be considered without regard to an individual’s race, color, sex, gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application due to a disability, please contact us at recruiting@kariusdx.com and we will accommodate qualified individuals with disabilities.

• Manage day-to-day EDI issues and troubleshooting across customer and vendor connections • Lead new customer EDI onboarding, including setup, testing, and documentation • Coordinate EDI integration expansion with our 3PL partners to improve order fulfillment and inventory visibility • Monitor EDI transaction flows and resolve mapping or transmission errors • Maintain EDI documentation and standard operating procedures • Facilitate discovery sessions with stakeholders across finance, operations, and supply chain teams in collaboration with the Director of Business Systems to document business needs • Document business requirements for NetSuite and other financial system enhancements • Translate business needs into clear, actionable technical specifications • Support process improvement initiatives by analyzing current workflows and identifying optimization opportunities • Create Business Requirements Documents (BRDs) and process flow diagrams • Assist with NetSuite configuration, testing, and user acceptance testing (UAT) • Support financial systems integrations and data validation efforts • Coordinate with technical teams and vendors to ensure successful project delivery • Provide end-user support and training for financial systems and EDI processes

About Omnidian Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA The Job As Manager of the Portfolio Operations Team, your primary role will be to oversee and support your team members in their day-to-day activities; ensuring they have the resources and guidance needed to meet asset performance goals. You will be responsible for the operational health and performance of a growing portfolio of commercial solar projects, as well as for establishing and maintaining strong relationships with clients and stakeholders, identifying and addressing project challenges, and driving continuous process improvement to optimize project outcomes. Additionally, you will be expected to provide regular reports and updates to senior leadership on team and project performance. Since we are backfilling a manager who will be moving to another role within Commercial Operations, we are only considering internal candidates from within Commercial Operations in order to keep total headcount the same. What You’ll Do At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here are some things you’ll be doing. Team Leadership and Development Manage a team of Portfolio Operation Managers throughout the U.S. Lead hiring, onboarding, employee development, and provide values-aligned cultural leadership Lead career coaching and development efforts, foster and grow with your team’s high performers, and mentor others to meet their potential Support efforts to continuously identify, document, and adopt best practices and standardized operating procedures. Help identify features and improvements for Omnidian’s proprietary platform. Cross-train team members in DAS portals and energy simulation tools. Operational Excellence and Client Service Ensure commercial asset performance remains optimized. Oversee solution delivery for commercial assets: onboarding new clients and assets, identifying and resolving client escalations, and understanding performance issues with commercial solar systems. Support client and site host customers and field service technician communications. Drive a culture of continuous improvement and rapid escalation to resolve issues and address client feedback. Ensure client communications and reporting exceed expectations. Strategic Initiatives and Performance Optimization Collaborate cross-functionally to support company-wide initiatives. Track, manage, and influence the operational cost structure to ensure contracts deliver expected financial performance. Provide technical pre-sales support. Oversee asset and portfolio performance assessments for prospective clients. Who You Are

• Collaborate with cross-functional teams in an Agile environment to gather and document business requirements for software development projects • Analyze and translate business needs into clear and concise user stories, ensuring alignment with project goals • Facilitate communication between business stakeholders and development teams to ensure a shared understanding of project requirements • Work closely with Quality Assurance and Engineers to review story requirements and validate system functionality • Provide support by troubleshooting issues, conducting impact analysis, and recommending solutions • Review system enhancements with project stakeholders • Create flow diagrams and document technical solutions • Stay informed about industry best practices and emerging trends in business analysis and Agile methodologies