MGT Insurance

Title: Insurance Operations Manager Location: San Francisco, CA, Denver, CO, or Madison WI Job Description: MGT is the first AI-driven, neo-insurer focused on evolving commercial P&C insurance for the brokers and small business owners. By combining the expertise of industry veterans with state-of-the-art technology, we are ushering in the next evolution of commercial insurance and working to move the industry forward through the use of modern technology, better processes, and a rock-star team. We seek visionary leaders who thrive in dynamic, entrepreneurial settings, and excel in autonomous roles. About the Role We’re looking for an Insurance Operations Manager to support the execution of new insurance products and operational initiatives across the business. In this individual contributor role, you’ll work across Underwriting, Service, Billing, Compliance, and Technology to help bring new commercial P&C products to market and support key transition efforts, including system migrations and product changes. You’ll play a central role in coordinating work across teams, maintaining momentum on critical initiatives, and ensuring programs are delivered in a structured and reliable way. This is a hybrid role with a preference for candidates located in San Francisco, CA. What You’ll Do Product Launch & Lifecycle Management - Support execution of new commercial insurance product launches from concept through go-to-market - Coordinate cross-functional workstreams across Product, Underwriting, Operations, Distribution, and Engineering - Translate product requirements into actionable implementation plans - Develop documentation, underwriting guidelines, and internal training materials - Help ensure readiness across systems, compliance, and go-to-market activities Transition & Migration Programs - Support transition initiatives (e.g., book rolls, system migrations, product changes) - Help define scope, timelines, ownership, and success metrics - Coordinate cross-team readiness for cutovers, communications, and operational changes - Build and maintain runbooks, playbooks, and supporting documentation Cross-Functional Coordination - Partner with stakeholders across Underwriting, Operations, Actuarial, Compliance, and Engineering - Help turn complex or ambiguous problems into clear, structured plans - Communicate program status and risks proactively - Support alignment between product design and market needs Performance & Continuous Improvement - Track KPIs and program health through reporting and dashboards - Analyze operational and product performance to identify improvement opportunities - Contribute to process improvements and scalable operational solutions - Prepare updates and insights for leadership stakeholders What We’re Looking For Experience - ~8–12+ years in insurance product development, underwriting, program management, or operations - Experience supporting cross-functional initiatives from concept through launch - Familiarity with commercial P&C products, forms, and underwriting - Understanding of regulatory and compliance processes - Experience with migrations, system transitions, or product lifecycle changes is a plus Skills - Strong communication skills with the ability to simplify complex topics - Structured problem-solving and analytical thinking - Experience with KPI tracking and basic BI/reporting tools - Ability to manage multiple concurrent initiatives - Strong program/project management fundamentals What Sets You Apart - Interest in insurance product operations and how products are brought to market - Strong execution skills and attention to detail - Ability to build clear, efficient processes - Collaborative approach to cross-functional work - Data-informed decision making Compensation & Benefits This role offers a base salary of $140,000–$180,000 (U.S. range, adjusted for experience and location), plus a performance-based bonus, equity, and a comprehensive benefits package. We have a strong preference for candidates located near one of our office locations: San Francisco, Denver, or Madison. We recognize that no candidate will meet every qualification and encourage individuals with relevant experience and interest in the role to apply. Please note: MGT does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms. Please do not forward resumes to our jobs alias, MGT employees, or any other company location. Any submittals without a prior signed agreement will become property of MGT. Equal Employment Opportunity Statement MGT is proud to be an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable law.

About MGT Insurance MGT is the first AI-driven, neo-insurer focused on evolving commercial P&C insurance for the brokers and small business owners. By combining the expertise of industry veterans with state-of-the-art technology, we are ushering in the next evolution of commercial insurance and working to move the industry forward through the use of modern technology, better processes, and a rock-star team. We seek visionary leaders who thrive in dynamic, entrepreneurial settings, and excel in autonomous roles. About the Role We’re hiring a Program Manager to help us scale how the business runs. This is a startup-style, high-ownership role that blends cross-functional program management, business operations, and basic business intelligence and reporting. The core function of this role is to act as a builder, operator, and organizer , taking ownership of critical initiatives across our Product, Operations, Billing, Service, and Technology teams. You will manage projects from concept to launch (0 → 1) and drive their subsequent iteration and growth (1 → n) . A key focus will be collaborating closely with the Operations and Service teams to enhance execution quality, elevate the customer experience, and boost internal efficiency. This position is ideal for an individual who thrives in ambiguity and has a proven track record of taking ideas and making them a reality. Responsibilities Own cross-functional programs end-to-end: define goals, scope, milestones, owners, and timelines—then drive delivery through launch and beyond. Act as the “glue” between Ops, Service, Product, Billing, and Tech, ensuring the work is aligned, unblocked, and moving. Turn messy problems into structured plans: write project briefs, simplify decisions, coordinate stakeholders, and push work forward. Partner closely with Operations and Service teams to identify bottlenecks, improve workflows, and build scalable processes. Support launches by coordinating readiness across teams (process changes, training, internal comms, reporting, issue tracking). Build simple BI reporting and dashboards to track KPIs, measure program impact, and surface trends (often using spreadsheets + basic analytics tools). Drive continuous improvement: document processes, refine handoffs, reduce repeat issues, and implement tools/systems that scale. Communicate clearly and consistently: communication is tight, proactive, and structured. Qualifications Compensation: $125,000-$175,000 annual base salary + bonus + equity (commensurate with experience and dependent on location) Traits We Value in This Role Builder energy : enjoys creating systems where none exist Operator mindset: focused on outcomes, not just deliverables Process-oriented: build lightweight processes that bring structure and speed Cross-functional leadership: aligns teams without formal authority Metrics-driven: knows what “good” looks like and measures impact We recognize that no candidate will meet every qualification and encourage individuals with relevant experience and interest in the role to apply. Please note: MGT does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms. Please do not forward resumes to our jobs alias, MGT employees, or any other company location. Any submittals without a prior signed agreement will become property of MGT. Our Commitment to Diversity, Equity & Inclusion At MGT, inclusion drives excellence and belonging sustains it. We believe diverse perspectives make us stronger, more innovative, and more connected to the people we serve. We value every voice, champion equity, and create space where all people can grow and succeed together. Equal Employment Opportunity Statement MGT is proud to be an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable law. All employment decisions are based on qualifications, merit, and business needs. We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and employment process. If you need assistance or accommodations, please contact us at accommodations@mgtinsurance.com . Disclaimer This job description is intended to outline the general nature and level of work performed by employees in this role. It is not an exhaustive list of all responsibilities, duties, or qualifications required. MGT Insurance reserves the right to modify, interpret, or apply this job description in any way the company deems appropriate.