Volkswagen AG logo
Volkswagen AG

Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws. This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security. This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.

Technical Field Manager

Field EngineerField EngineerFull TimeRemoteLeadTeam 10,001

Location

United States

Posted

20 days ago

Salary

$115K - $138K / year

Seniority

Lead

No structured requirement data.

Job Description

Technical Field Manager

Volkswagen AG

Role Description This position is a career level 19P with a role classification of Fully Remote. (Ideal candidate must live or relocate to the Bay Area). The TFM position, part of the Product Quality & Technical Service team, is field-based and provides mobile technical expertise directly supporting customer satisfaction, Audi dealers, and the improvement of Audi vehicles product quality. Main responsibilities include: - Identification, analysis, and reporting of causes for product performance and quality shortcomings of in-use vehicles. - Direct assistance to Audi dealers in the prompt, efficient, and effective repair of customer vehicles while documenting all findings. - Assist Audi Dealers to improve the customer service experience through the prompt and correct repair of vehicles and the forward resolution of quality issues. - Support Audi dealers to manage technical customer cases: diagnose and correctly repair difficult to localize product shortcomings on customer vehicles. - Report emerging vehicle quality issues to the Product Support Team. - Report service information shortcomings, errors/missing repair information, tool shortcomings, wiring diagrams, etc. - Partner with the Region Teams and Customer Care Teams in dealing with sensitive customer vehicle technical issues. - Document all information collected during dealer visits and deliver it to Technical and Region Teams in a professional manner. - Organize and host technical update meetings with dealer service personnel. - Continuously develop own technical/personal knowledge/skills by participating in training and development opportunities. - Provide cross-functional technical assistance to other groups of Audi of America and Audi global headquarters in Germany. - Support the operation of the team by performing special projects and tasks as necessary. Qualifications - 5-7 years of experience in the automotive industry with preference to retail technical service operations or other OEM technical field/service/training experience. - Automotive High Voltage certification/training. - Associate Degree in Automotive Technology or equivalent degree or certification. - Bachelor's Degree in Science with major in a technical subject or equivalent degree or certification (ASE A1-A8 + L1) - desired. Requirements - Problem solving, resilient and flexible. - Self-starter/Time management skills. - Process development and adherence. - Customer focused; service, support and experience. - Strong Communication skills – ability to convey complicated technical concepts. - Analytical – use of logic and reason. - Conceptual thinking – creative and strategic. - Collaborative and Integration capabilities – joining people, processes and/or systems. - Influencing and negotiation skills. - Automotive High Voltage operation and diagnostic proficiency. Benefits - Salary range in California: $115,000.00 - $138,000.00, dependent on factors such as geographical differentials, industry-based experience, skills, training, credentials, and other qualifications. Company Description Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws. This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security. This Organization participates in E-Verify. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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