Volkswagen AG

Role Description To support our Skill Development and Learning Strategy team, we are currently looking for a working student with a strong interest in Learning & Development, data analytics and skill-based workforce topics. In your role, you will gain first-hand experience in building and continuously improving a modern, scalable learning ecosystem at CARIAD. You will be an integral part of the team working on skill-based data analysis, learning portfolio development, skill taxonomies, learning analytics and the translation of future skill needs into effective qualification measures. Together, we enable CARIDIANS to develop the capabilities needed to actively shape the future of automotive software. What You Will Do - Support the team in skill-based data analysis, including the preparation, structuring and evaluation of skill data, learning data and workforce-related information. - Contribute to the development and maintenance of skill taxonomies, competence profiles and structured data models for Learning & Development and Skill-based Strategic Workforce Planning. - Prepare analyses, presentations and overviews that help translate skill needs into scalable learning programs, portfolio decisions and qualification measures. - Assist with Learning & Development activities such as portfolio research, learning analytics, content structuring and coordination with stakeholders from HR, business functions and learning platform teams. Qualifications - Enrolled student in the area of business administration, psychology, education, human resources, data analytics, business informatics or a comparable field. - Strong analytical mindset and initial experience with data analysis, ideally using Excel and Microsoft CoPilot; experience with Power BI or similar visualization tools is a plus. - Interest in Learning & Development, skill management, learning platforms, HR processes and the future of work in a technology-driven environment. - Structured and reliable way of working, curiosity to learn, strong communication skills and very good German skills; English skills are a plus. Benefits - Remote work options within Germany. - Duration: 6 months (with the option to extend up to two years). - 20 hours/week, up to 35 hours/week during the semester break. - Salary: 17,80€/hour.

Role Description In this role, you will help ensure that all product decisions are grounded in insights from our most important stakeholder: the user. You will support our UX experts and UX prototyping team in designing customer-facing features and, where applicable, conducting user research using a variety of methods, such as user interviews, focus groups, online surveys, and simulator studies. Working in interdisciplinary product teams, you will also help translate research findings into actionable product improvements. What You Will Do - Design UX/UI solutions for in-vehicle infotainment systems, including both visual and voice-based interfaces - Create concepts, user journeys, screen flows, visual designs, and voice dialogues - Design UI components for design systems - Continuously analyze and optimize technical requirements and workflows - Create prototypes using Figma and other design tools - Contribute to the development of AI-powered assistant systems - Support qualitative and quantitative user research, particularly usability testing and simulation studies for developed prototypes Qualifications - Currently enrolled in a degree program in Design, Interaction Design, UX Design, Linguistics, Communication Studies, Media Studies, Computer Science, or a related field - A strong passion for UX and digital products, with a keen interest in various voice UX concepts and design methodologies - A self-driven, structured, and organized way of working - Initial experience in UX/UI design, including familiarity with design tools, design tokens, UX patterns, visual styles, typography, color systems, branding, and the creation of intuitive user interfaces - Basic experience with visual design tools such as Figma - Ideally, some experience with Voice User Interface (VUI) design, conversational design, artificial intelligence, or related topics - Excellent written and spoken German and English skills Requirements - Remote work options within Germany - Internship Duration: 3 - 6 months - 35 hours/week - Salary: 13,90 €/hour Benefits - At CARIAD, we embrace individuality and diversity because we believe our differences make us stronger. - We actively seek to build teams with a variety of backgrounds, perspectives, and experiences. - Our goal is to create an environment where everyone feels valued and empowered to contribute. - If you need assistance with your application due to a disability, please reach out to us at careers@cariad.technology - we are happy to support you.

Role Description In this role, you will help ensure that all product decisions are grounded in insights from our most important stakeholder: the user. You will support our UX experts and UX prototyping team in designing customer-facing features and, where applicable, conducting user research using a variety of methods, such as user interviews, focus groups, online surveys, and simulator studies. Working in interdisciplinary product teams, you will also help translate research findings into actionable product improvements. What You Will Do - Design UX/UI solutions for in-vehicle infotainment systems, including both visual and voice-based interfaces - Create concepts, user journeys, screen flows, visual designs, and voice dialogues - Design UI components for design systems - Continuously analyze and optimize technical requirements and workflows - Create prototypes using Figma and other design tools - Contribute to the development of AI-powered assistant systems - Support qualitative and quantitative user research, particularly usability testing and simulation studies for developed prototypes Qualifications - Currently enrolled in a degree program in Design, Interaction Design, UX Design, Linguistics, Communication Studies, Media Studies, Computer Science, or a related field - A strong passion for UX and digital products, with a keen interest in various voice UX concepts and design methodologies - A self-driven, structured, and organized way of working - Initial experience in UX/UI design, including familiarity with design tools, design tokens, UX patterns, visual styles, typography, color systems, branding, and the creation of intuitive user interfaces - Basic experience with visual design tools such as Figma - Ideally, some experience with Voice User Interface (VUI) design, conversational design, artificial intelligence, or related topics - Excellent written and spoken German and English skills Requirements - Remote work options within Germany - Internship duration: 3 - 6 months - 35 hours/week - Salary: 13,90 €/hour Benefits - At CARIAD, we embrace individuality and diversity because we believe our differences make us stronger. - We actively seek to build teams with a variety of backgrounds, perspectives, and experiences. - Our goal is to create an environment where everyone feels valued and empowered to contribute. - If you need assistance with your application due to a disability, please reach out to us at careers@cariad.technology - we are happy to support you.

Role Description This position is a career level 20P and is located in the Pacific Northwest with a role classification of Fully Remote. - Ensure customers receive a premium service experience. - Drive retail parts and accessory sales and service loyalty to achieve Area objectives. - Provide After Sales consulting services for process improvement in the dealerships. Possible Tasks within this Role - Advocate for the customer and the Dealer while at the same time protecting the interests of Audi of America and preserving the brand standards as it relates to customer experience. - Ensure Dealers have proper service equipment, tools and capacity in place. - Monitor for compliance with training and certification requirements of after sales personnel. - Provide counsel, guidance and assistance to the dealers on vehicle repair strategy and buyback prevention. - Ensure customer relations cases are resolved, including becoming involved with trade assistance and mediation/arbitration situations. - Counsel and advise dealers on goodwill decisions, coordinate the execution of goodwill and monitor costs. - Monitor for dealer compliance with Audi processes and procedures, providing training and counsel when needed. - Counsel and advise dealer on warranty processes and actively control warranty costs. - Ensure Dealers have an optimum Audi parts inventory, sufficient for high fill rate from shelf stock. - Drive wholesale, retail, internal, tire and accessory parts business. - Assist the Dealers in fully utilizing Audi parts and service sales and marketing programs. - Serve as the subject matter expert for answers to Dealer questions on after sales topics, ensuring that you are accessible when needed and follow-up on outstanding topics. - Monitor dealership KPI objectives and review performance with dealership management. - Serve as a consultant, identifying after sales problems and working with the dealership management team to develop creative and innovative solutions to any problems and develop action plans to then implement those solutions. - Support implementation of process improvements. - Collaborate with the area team and regional management to ensure dealers meet Audi standards requirements. Qualifications - Min 7 years of experience. - Bachelor’s degree in business, automotive, related field preferred or equivalent work experience. Requirements - Resource and program management. - Strong written and oral communication skills. - Ability to multi-task. - Proficient in Microsoft Office Suite. - Automotive or related field, or equivalent experience in service operations. - Work Flexibility: Position is typically home-based with up to 80% travel. - Position requires frequent travel to dealers. - Travel outside Area may be required at times. - Position requires availability via phone on weekends and holidays when dealerships are open. Benefits - Salary range is dependent on factors such as geographical differentials, credentials or certifications, industry-based experience, qualifications, and training. - In the state of California, the salary range is $111,000.00 - $155,000.00. Company Description Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws. This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security. This Organization participates in E-Verify. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Role Description We are currently looking to grow our team with a Contact Center Agent (Automotive Service - German Speaker) for our fully remote project. - Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details - Acknowledging and resolving customer complaints - Processing inquiries received via multichannel - Identifying customer needs and helping customers using specific features - Analyzing and reporting product malfunctions - Assisting in training new employees when requested by management - Updating our internal databases with information about technical issues and useful discussions with customers - Informing customers about new features and functionalities Qualifications - High School diploma (mandatory) - Experience in telephone customer service/call center environment (preferred) - German native speaker or C1 Level (written and spoken knowledge - mandatory) - Fluency in English (is a plus) - Familiarity with automotive industry (is a plus) - Experience using help desk software and remote support tools (is a plus) - Understanding of how CRM systems work - Excellent communication and problem-solving skills - Polite and empathic - Collaboration and commitment Benefits - Competitive Salary and Benefits - Opportunity for rapid growth in the company - Training according with your path career - Collaborative work environment - Multicultural teams - Proactive support

Role Description We are currently looking to grow our team with a Junior Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project. - Providing roadside assistance in a safe, professional, and timely manner; - Acknowledging and resolving customer complaints; - Processing inquiries received via phone; - Identifying customer needs and helping customers using specific features; - Analyzing and reporting product malfunctions; - Assisting in training new employees when requested by management; - Updating our internal databases with information about technical issues and useful discussions with customers; - Informing customers about new features and functionalities; - Following up with customers to ensure their technical issues are resolved. Qualifications - High school diploma or equivalent (mandatory) - Previous experience in Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred) - Native-level German or minimum C1 proficiency (mandatory) - Fluent in English (mandatory) - Availability to work in a shift-based schedule (mandatory) - Familiarity with the automotive industry (considered an advantage) - Experience using help desk software and remote support tools - Solid understanding of CRM systems - Excellent communication and problem-solving skills Benefits - Competitive Salary and Benefits - Opportunity for rapid growth in the company - Training according to your career path - Collaborative work environment - Multicultural teams - Proactive support Company Description Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication, and administrative and financial services. We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

Role Description We are currently looking to grow our team with a Middle Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project. - Providing roadside assistance in a safe, professional and timely manner - Acknowledging and resolving customer complaints - Processing inquiries received via phone - Identifying customer needs and helping customers using specific features - Analysing and reporting product malfunctions - Assisting in training new employees when requested by management - Updating our internal databases with information about technical issues and useful discussions with customers - Informing customers about new features and functionalities - Following up with customers to ensure their technical issues are resolved Qualifications - High school diploma or equivalent (mandatory) - Minimum 2 years of previous work experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred) - Native-level German or minimum C1 proficiency (mandatory) - Fluent in English (mandatory) - Availability to work in a shift-based schedule (mandatory) - Familiarity with the automotive industry (considered an advantage) - Experience using help desk software and remote support tools - Solid understanding of CRM systems - Excellent communication and problem-solving skills Benefits - Competitive Salary and Benefits - Opportunity for rapid growth in the company - Training according to your career path - Collaborative work environment - Multicultural teams - Proactive support

Role Description We are currently looking to grow our team with a Senior Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project. - Providing roadside assistance in a safe, professional and timely manner - Acknowledging and resolving customer complaints - Processing inquiries received via phone - Identifying customer needs and helping customers using specific features - Analysing and reporting product malfunctions - Assisting in training new employees when requested by management - Updating our internal databases with information about technical issues and useful discussions with customers - Informing customers about new features and functionalities - Following up with customers to ensure their technical issues are resolved Qualifications - High school diploma or equivalent (mandatory) - Minimum 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred) - Native-level German or minimum C1 proficiency (mandatory) - Fluent in English (mandatory) - Availability to work in a shift-based schedule (mandatory) - Familiarity with the automotive industry (considered an advantage) - Experience using help desk software and remote support tools - Solid understanding of CRM systems - Excellent communication and problem-solving skills Benefits - Competitive Salary and Benefits - Opportunity for rapid growth in the company - Training according to your career path - Collaborative work environment - Multicultural teams - Proactive support

Role Description Join us and be part of this exciting journey! You will be part of a cross-functional product team that shapes impactful digital services. To support our Call Services team, we are currently looking for a working student. Our team drives the development of innovative customer-facing call service functions (e.g., emergency call, breakdown call, call for help) across multiple vehicle platforms. We work in an agile setup with strong collaboration between development, testing, and system analysis. The focus lies on ensuring high reliability, regulatory compliance, and the continuous improvement of our software and processes. You will work in a stable agile setup with multiple development teams that work with high ownership and end-to-end responsibility. You will collaborate closely with the ART roles (like Product Manager, Product Owner, System Architects) and Business Owners, and stakeholders to ensure a consistent and user-centric product experience. What You Will Do - Build agent-based orchestration concepts for development and test processes - Identify and structure automation potentials in testing and data analysis - Execute tests incl. evaluation, pre-analysis, and technical classification - Create prompt-based complex test cases and reusable documentation - Support ticket pre-analysis and deep-dive analysis for defect resolution - Improve and structure existing workflows and information flows Qualifications - Enrolled student in Computer Science, Software Engineering, or similar - First experience in software development, testing with test racks, or data analysis - Strong analytical thinking and structured working style - Interest in AI-based systems and automation approaches - Basic knowledge of scripting or programming (e.g. Python) - Good communication skills in English (German is a plus) Benefits - Remote work options within Germany - Duration: 6 months (with the option to extend up to two years) - 20 hours/week, up to 35 hours/week during the semester break - Salary: 17,80€/hour Company Description At CARIAD, we embrace individuality and diversity because we believe our differences make us stronger. We actively seek to build teams with a variety of backgrounds, perspectives, and experiences. Our goal is to create an environment where everyone feels valued and empowered to contribute. If you need assistance with your application due to a disability, please reach out to us at careers@cariad.technology - we are happy to support you.

Role Description As a Customer Support Employee, you are responsible for providing timely, accurate, and empathetic assistance across various channels to ensure customer satisfaction and loyalty. You handle inquiries, explain features, resolve issues, and document solutions. Complex cases are escalated. Your role combines customer-focused service with AI-powered tools and automation to deliver efficient and personalized support experiences in real time. Qualifications - High School diploma (mandatory) - German native speaker or C1 Level (written and spoken knowledge - mandatory) - Fluency in English (is a plus) - Familiarity with automotive industry (is a plus) - Experience using help desk software and remote support tools (is a plus) - Understanding of how CRM systems work - Excellent communication and problem-solving skills - Polite and empathic - Collaboration and commitment Requirements - Experience in telephone customer service/call center environment (preferred) Benefits - Competitive Salary and Benefits - Opportunity for rapid growth in the company - Training according to your career path - Collaborative work environment - Multicultural teams - Proactive support