About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts Who You Are

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description A highly skilled and experienced IT business analyst is sought to design and manage our Intranet Mynexus solution. The analyst should align business requirements and strategic objectives. This role includes translating business needs into technical solutions, overseeing design, collaborating with teams and stakeholders, and ensuring the successful delivery of high-quality, scalable, and secure employee experience platform. Essential Functions: - Collaborate with stakeholders to translate business requirements into technical designs - Design scalable, secure, and maintainable architectural solutions for Mynexus - Select appropriate technologies, frameworks, and platforms, including cloud services - Create and maintain technical documentation and implementation plans - Provide technical guidance to development teams - Ensure integration of new applications with existing systems - Identify and mitigate technical risks - Collaborate with various teams to ensure successful project delivery - Ensure applications comply with security standards and development guidelines - Evaluate emerging technologies and recommend improvements - Working closely with our Corporate Communications team to ensure our Intranet solution meets the needs of our employees Qualifications - Bachelor’s Degree and minimum 9 years of prior relevant experience - Graduate Degree and a minimum of 7 years of prior related experience - In lieu of a degree, minimum of 13 years of prior related experience - 5+ years of experience in IT custom application development Requirements - Experience leading vendor relationships and managing IT projects - Problem-solving and analytical skills - Communication and interpersonal skills - Ability to align technical solutions with business goals - Project Management and organizational skills - Experience with Agile development methodologies or DevOps practices - Experience with requirements gathering, translating to technical implementations - Proficiency in designing technology solutions and various development tools such as HTML and CSS - Familiar with Dozen and/or SiteCore - Familiar with SharePoint - Familiar with working with end users to troubleshoot technical issues - Experience with Azure GCC High Cloud Benefits - Health and disability insurance - 401(k) match - Flexible spending accounts - EAP - Education assistance - Parental leave - Paid time off - Company-paid holidays

• Works autonomously • Manages large projects or processes with limited oversight from the manager • Coaches the level professional and reviews their work • Collects business requirements • Provides quality internal client service • Gathers information for status reports • Creates presentation for the Product Management • Analyses the scenarios and comes up with solutions • Understands all stakeholder needs

• Responsible for the management of User Support Service Desk, reviewing 2nd level service desk requests for business enhancement initiatives and evaluating requests for technician assignment to provide timely resolution to identified operational issues. • Translate requests into requirements where enhancements have been defined and approved. • Collaborate with the Operations leadership in researching agent productivity and process issues. • Monitor GDS requirements and technical issues related to quality control systems, agent tools, and scripts. • Utilize software, processes and procedures in a defined and consistent manner, documenting requirements, standards and change management. • Participates in the delivery of initiatives generated through business analysis to drive projects relating to account change management, agent training and quality control standards. • Department sponsor participating in client and product implementations. • Conducts and/or participates in client implementations or operational meetings providing an overview of quality control & reporting processes.