• Responsible for the management of User Support Service Desk, reviewing 2nd level service desk requests for business enhancement initiatives and evaluating requests for technician assignment to provide timely resolution to identified operational issues. • Translate requests into requirements where enhancements have been defined and approved. • Collaborate with the Operations leadership in researching agent productivity and process issues. • Monitor GDS requirements and technical issues related to quality control systems, agent tools, and scripts. • Utilize software, processes and procedures in a defined and consistent manner, documenting requirements, standards and change management. • Participates in the delivery of initiatives generated through business analysis to drive projects relating to account change management, agent training and quality control standards. • Department sponsor participating in client and product implementations. • Conducts and/or participates in client implementations or operational meetings providing an overview of quality control & reporting processes.

Join us at Sparksoft, where we're not just another tech company—we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation. Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders. We are Sparksoft! ROLE & RESPONSIBILITIES: Sparksoft is a fast-growing woman-owned small business that provides innovative technical solutions to the federal government. We are seeking a detail-oriented and proactive Senior Business Analyst to take ownership of all aspects related to business requirements. The ideal candidate will be responsible for gathering, documenting, analyzing, and managing business requirements through the entire project lifecycle. This individual will play a critical role in translating business needs into clear, actionable requirements that align with organizational goals and product vision. The ability to ask insightful questions to uncover deeper business needs and ensure thorough understanding will be key in this role. Candidates must have lived in the United States 3 out of the past 5 years PREFERRED EXPERIENCE: Experience with the federal healthcare space, particularly CMS Marketplace eligibility and appeal processing. Experience with case management workflows (Pega is a bonus). EDUCATION & CERTIFICATIONS: Bachelor's degree (or higher) Certs: CSM or other Agile certification WHAT WE OFFER: At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That’s why we’ve built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we’re committed to helping you thrive both inside and outside of work. When you join Sparksoft, you’ll enjoy: Competitive compensation and a 401(k) with employer contributions to help you plan for the future Flexible paid time off and hybrid ways of working that support true work-life balance Comprehensive health coverage—including medical, dental, vision, life, and disability insurance A curated in-office experience designed to foster community, team connections, and innovation Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events Training and development programs that build new skills and prepare you for leadership roles A collaborative, transparent, and fun culture—recognized as a Great Place to Work® Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at Sparksoft.Accommodations@sparksoftcorp.com or call 410-424-7700. Requests are reviewed and fulfilled on a case-by-case basis. Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at abuse@sparksoftcorp.com. Artificial Intelligence (AI) Policy: While Sparksoft recognizes the value of artificial intelligence in the workplace, our hiring process is designed to assess each candidate’s individual skills, judgment, and problem-solving abilities. To maintain the integrity of this process, the use of AI tools at any stage of the application or interview is strictly prohibited. Violations of this policy may result in disqualification from consideration.

About Man Group Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent. Headquartered in London, we manage $213.9 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com * As at 30 September 2025 Role Overview The Portfolio Analyst role spans a broad spectrum of research, investment, and technical tasks as part of the Alternatives team. The successful candidate for this highly competitive position will work closely with a team of Portfolio Managers and other talented Portfolio Analysts and Researchers to implement Numeric's investment strategies. This involves both validating the inputs to our models as well as the output from the quantitative signals used to make buy/sell decisions. The Portfolio Analyst will also monitor portfolio risk and country/sector exposures, analyze portfolio returns, and conduct analysis for client communications. In addition to the day-to-day implementation of Numeric's strategies, successful candidates will have the opportunity to contribute to research projects in conjunction with Numeric's central research team. Primary Responsibilities • Work with Portfolio Managers to validate the inputs and outputs of our investment signals and assist with the day to day management of the portfolio • Analyze the output of our portfolio construction process to ensure the integrity of our investment philosophy • Assist research and portfolio management teams with enhancing existing signals and creating new signals • Work with large data sets and liaise with outside data vendors to identify data quality issues • Design tools for evaluating portfolio implementation and performance • Conduct analysis for client communication and presentations Qualifications Inclusion, Work-Life Balance and Benefits at Man Group You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at www.man.com/diversity. You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering. Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance. Equal Employment Opportunity Policy Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws. Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact TalentAcquisition@man.com.

Who we are: Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that government will face tomorrow. We are proud to employ and support military veterans who bring mission-first mindset, technical expertise, and leadership qualities that strengthen our work. Veterans, transitioning service members, and military spouses are strongly encouraged to apply. Job Description: Tria Federal (Tria) is looking for an Associate Consultant to join our team of dynamic healthcare consulting professionals. Our consultants play a critical role in the continued long-term growth of the company and spend a significant amount of time interacting with clients, coordinating and leading project team members and developing and contributing to work products and contract deliverables. We are looking for candidates who possess a tendency towards action, have innovative ideas and the ability to anticipate a client’s needs to achieve extraordinary results. Basic Requirements: Additional Qualifications: Master's Degree Provider Network Management Acquisitions Management Network Adequacy Contract Modifications Customer Experience Responsibilities: Seeks information, resources, and training needed to accomplish assigned tasks effectively. Monitors and follows project plans, prioritize activities to meet timelines, identifies and escalates issues quickly. Meets deliverable timelines of project plan goals while maintaining quality and integrity. Actively participates with the team, exhibiting exemplary disposition. Demonstrates comfort with change and ambiguity. Embraces the opportunity to collaborate with employees whose backgrounds or expertise are different. Maintains engagement with colleagues in support of Tria mission and goals. Actively participates in internal and external initiatives. Adheres to all established project processes, procedures, and guidelines regarding resources and how to use them. Executes project management principles and adheres to defined work plans while maintaining all established timelines and deliverable deadlines. Develops effective internal and external presentations and skillfully facilities client and internal team meetings. Ability to meet internal and external deadlines by efficiently managing time, prioritizing tasks, and utilizing available resources. Accurately documents client communications and shares information with the project team. Why Tria? What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success. As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow. California Consumer Privacy Act (CCPA) We are committed to protecting your privacy. As part of our compliance with the California Consumer Privacy Act (CCPA), we want to inform you about how we collect, use, and protect your personal information during the job application process. For more details, please review https://www.oag.ca.gov/privacy/ccpa.