This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description A highly skilled and experienced IT business analyst is sought to design and manage our Intranet Mynexus solution. The analyst should align business requirements and strategic objectives. This role includes translating business needs into technical solutions, overseeing design, collaborating with teams and stakeholders, and ensuring the successful delivery of high-quality, scalable, and secure employee experience platform. Essential Functions: - Collaborate with stakeholders to translate business requirements into technical designs - Design scalable, secure, and maintainable architectural solutions for Mynexus - Select appropriate technologies, frameworks, and platforms, including cloud services - Create and maintain technical documentation and implementation plans - Provide technical guidance to development teams - Ensure integration of new applications with existing systems - Identify and mitigate technical risks - Collaborate with various teams to ensure successful project delivery - Ensure applications comply with security standards and development guidelines - Evaluate emerging technologies and recommend improvements - Working closely with our Corporate Communications team to ensure our Intranet solution meets the needs of our employees Qualifications - Bachelor’s Degree and minimum 9 years of prior relevant experience - Graduate Degree and a minimum of 7 years of prior related experience - In lieu of a degree, minimum of 13 years of prior related experience - 5+ years of experience in IT custom application development Requirements - Experience leading vendor relationships and managing IT projects - Problem-solving and analytical skills - Communication and interpersonal skills - Ability to align technical solutions with business goals - Project Management and organizational skills - Experience with Agile development methodologies or DevOps practices - Experience with requirements gathering, translating to technical implementations - Proficiency in designing technology solutions and various development tools such as HTML and CSS - Familiar with Dozen and/or SiteCore - Familiar with SharePoint - Familiar with working with end users to troubleshoot technical issues - Experience with Azure GCC High Cloud Benefits - Health and disability insurance - 401(k) match - Flexible spending accounts - EAP - Education assistance - Parental leave - Paid time off - Company-paid holidays

• Works autonomously • Manages large projects or processes with limited oversight from the manager • Coaches the level professional and reviews their work • Collects business requirements • Provides quality internal client service • Gathers information for status reports • Creates presentation for the Product Management • Analyses the scenarios and comes up with solutions • Understands all stakeholder needs

• Responsible for the management of User Support Service Desk, reviewing 2nd level service desk requests for business enhancement initiatives and evaluating requests for technician assignment to provide timely resolution to identified operational issues. • Translate requests into requirements where enhancements have been defined and approved. • Collaborate with the Operations leadership in researching agent productivity and process issues. • Monitor GDS requirements and technical issues related to quality control systems, agent tools, and scripts. • Utilize software, processes and procedures in a defined and consistent manner, documenting requirements, standards and change management. • Participates in the delivery of initiatives generated through business analysis to drive projects relating to account change management, agent training and quality control standards. • Department sponsor participating in client and product implementations. • Conducts and/or participates in client implementations or operational meetings providing an overview of quality control & reporting processes.

Join us at Sparksoft, where we're not just another tech company—we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation. Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders. We are Sparksoft! ROLE & RESPONSIBILITIES: Sparksoft is a fast-growing woman-owned small business that provides innovative technical solutions to the federal government. We are seeking a detail-oriented and proactive Senior Business Analyst to take ownership of all aspects related to business requirements. The ideal candidate will be responsible for gathering, documenting, analyzing, and managing business requirements through the entire project lifecycle. This individual will play a critical role in translating business needs into clear, actionable requirements that align with organizational goals and product vision. The ability to ask insightful questions to uncover deeper business needs and ensure thorough understanding will be key in this role. Candidates must have lived in the United States 3 out of the past 5 years PREFERRED EXPERIENCE: Experience with the federal healthcare space, particularly CMS Marketplace eligibility and appeal processing. Experience with case management workflows (Pega is a bonus). EDUCATION & CERTIFICATIONS: Bachelor's degree (or higher) Certs: CSM or other Agile certification WHAT WE OFFER: At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That’s why we’ve built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we’re committed to helping you thrive both inside and outside of work. When you join Sparksoft, you’ll enjoy: Competitive compensation and a 401(k) with employer contributions to help you plan for the future Flexible paid time off and hybrid ways of working that support true work-life balance Comprehensive health coverage—including medical, dental, vision, life, and disability insurance A curated in-office experience designed to foster community, team connections, and innovation Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events Training and development programs that build new skills and prepare you for leadership roles A collaborative, transparent, and fun culture—recognized as a Great Place to Work® Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at Sparksoft.Accommodations@sparksoftcorp.com or call 410-424-7700. Requests are reviewed and fulfilled on a case-by-case basis. Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at abuse@sparksoftcorp.com. Artificial Intelligence (AI) Policy: While Sparksoft recognizes the value of artificial intelligence in the workplace, our hiring process is designed to assess each candidate’s individual skills, judgment, and problem-solving abilities. To maintain the integrity of this process, the use of AI tools at any stage of the application or interview is strictly prohibited. Violations of this policy may result in disqualification from consideration.