• Develop appropriate assessment and service solutions for CDW customers, including architecture, optimizations, technology health checks, deployment services, and advisory services. • Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, and author statements of work (SOWs). • Analyze technical and competitive considerations, defining actions to meet customer expectations in the sales cycle by uncovering customer long-term goals and requirements and crafting solutions that build towards the desired end goals. • Maintain strategic relationships with Customers, Internal Sales & Delivery management, acting as a trusted advisor to drive business growth.

• Develop appropriate assessment and service solutions for CDW customers, including architecture, optimizations, technology health checks, deployment services, and advisory services • Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, and author statements of work (SOWs) • Analyze technical and competitive considerations, defining actions to meet customer requirements in the sales cycle and through a consultative approach provides enhanced business outcomes beyond initial customer expectations • Maintain strategic relationships with Customers, Internal Sales, and Delivery management, acting as a trusted advisor to drive business growth • Maintain relationships with Key strategic partners and maintain at least five (5) partner technical certifications • Practice ownership of your assigned territory by establishing a regular cadence with Fortinet / customers and assisting Sales with territory strategy planning • Act as a subject matter expert in multiple families of products and solutions • Drive outreach initiatives, technical enablement projects, coaching, and mentoring for other SSAs • Develops content to effectively train coworkers in formal training as well as team huddles

• Customer Engagements and Validation – Qualify and validate technical requirements ensuring solution fit and implementation plans are aligned to the customer’s needs and strategic priorities. • Customer Relationship Management – Manage customer relationships, advocating for customer interests and addressing issues promptly to maintain high satisfaction and loyalty. • Technical Leadership and Sales Support – Support technical validation aspects of sales opportunities, demonstrating product knowledge to drive successful engagements and technical closure. • Business Development and Revenue Growth – Help drive adoption of PTC CAD solutions, identify new opportunities, and collaborate with internal teams to expand software usage and drive ARR growth. • Trusted Advisor – Provide technical advice based on industry, market, PTC and enterprise transformation knowledge.

• Design and implement mobile security architectures. • Leverage expertise in mobile applications and SaaS delivery models to ensure seamless product use, serve as the primary technical expert on the Platform. • Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth rollout of the solution. • Enable customers to apply our tools to achieve their business objectives by providing resources to answer customer's questions, identifying needs for account customization and working with the account management team to ensure customer success. • Develop tailored technical documentation, gather requirements, design and implement complex, cross-product customized solutions in collaboration with customers. • Gather customer feedback and advocate for customer needs within the company regarding problem resolution, product development, and feedback. • Work closely with customer success manager, Customer support, development and product teams in different time zones to address customer issues.