• The Resident Regional Director (RRD) is responsible for the operations of multiple offices or locations within a client contract. • Provides leadership, motivation, accountability, and development of all MCS associates and ensures the client account is meeting quality standards as well as financial objectives. • Responsible for identifying sales opportunities through expansion of client and referral business. • Ensures client accounts are meeting contractual obligations, company policies and procedures are followed, and inspires a positive work culture. • Lead the client relationship within the approved budget, while providing the client with the maximum value. • Identify potential expansion of business, generates proposals and closes new business to achieve the financial and sales goals for the assigned area per right client right terms. • Collaborate with MCS Business Development to review all RFP’s, pricing and service agreements. • Maintain database (Salesforce) for prospects and new business. • Attend networking events and participate in trade associations. • Develop and maintain client relationships to ensure client satisfaction and retention. • Ensure daily notes from field are reviewed with operations teams. • Respond promptly and accurately to customers’ emails throughout the day. • Oversight of payroll to ensure timely and accurate submission. • Conduct weekly operations meetings and monthly training sessions. • Partner with Operations team to correct service deficiencies; and, if needed, walk sites with Operations team during and after business hours. • Develop and implement sustainable action plans as required. • Perform monthly P&L review with the operations teams. • Manage and ensure effective communication between facility locations, Office Management, and all corporate departments. • Develop and implement onboarding schedule for all new hires and account transition. • Manage performance of operations teams, including evaluating, coaching, developing and disciplining members as needed. • Effectively use and understand MasterCorp’s scheduling program, MasterMind. • Review and approve subcontractor invoices to ensure accuracy and set budgets. • Effectively manage subcontractor agreements to ensure quality and budgets expectations are met.

• Lead national and regional payer engagement, including interactions with medical directors and policy decision-makers. • Secure coverage, appropriate reimbursement, and reduce administrative barriers across commercial and government payers. • Develop and lead market access strategies aligned with commercial goals and product positioning. • Partner with Medical Affairs and Clinical teams to assess evidence gaps and shape evidence-generation strategies. • Collaborate with Marketing to develop consistent, payer-focused value messaging. • Track payer policies, clinical guidelines, competitive trends, and emerging evidence.

• Manage the customer deployment project delivery for each sold deal within each QTS location • Coordinate with the QTS Property Development team, and supporting specialty consultants, to support customer’s design needs, pricing, customer approvals, & implementation of specific deployment scopes • Manage the delivery of these projects, this position aligns clients’ objectives, business processes, vendor management strategies, and cross-group collaboration efforts across the QTS organization • Drive effective client relationship management and efficient cost management, with the ultimate goal of delivering the project on time and on budget • Serve as a single contact for Federal sales support on potential secured deals

• Own both sales and marketing for the company • Take all introductory and discovery calls with inbound prospects • Run strategy and pitch presentations • Manage the full pipeline from first touch to close • Handle objections, follow ups, proposals, and contract negotiations • Build and maintain a sales playbook, objection library, and follow up sequences • Own and operate our internal Meta advertising campaigns • Develop and execute our broader marketing strategy including content, brand positioning, and demand generation • Elevate the company brand to attract larger and more established clients • Create or direct the creation of marketing assets such as ads, landing pages, case studies, and social content • Think holistically about brand and understand how advertising fits within a larger growth strategy • Opportunity to lead a sales and marketing function as the company grows