Role Description We are seeking a proactive, strategic Account Manager to serve as the primary relationship owner for a portfolio of Volt customers. In this role, you will ensure customers achieve meaningful business outcomes using Volt’s messaging infrastructure while driving long-term revenue growth across existing accounts. Success in this role is built around three core pillars: Retention, Expansion, and Advocacy. You will develop deep relationships with customers, guide them through product adoption and growth, identify opportunities to expand the partnership over time, and establish referencable moments to highlight our great work together. You will work cross-functionally with Product, Engineering, and GTM teams to ensure our customers consistently realize value from Volt’s platform. Core Responsibilities - Retention: - Build deep, trust-based relationships that make customers want to stay. - Serve as the primary relationship owner for a portfolio of customer accounts. - Monitor account health and proactively identify risks to prevent churn. - Resolve issues quickly and coordinate internally to deliver solutions. - Ensure customers are realizing measurable value from Volt’s platform. - Develop success plans and engagement strategies to drive long-term retention. - Expansion: - Identify and execute opportunities to grow revenue within existing accounts. - Identify upsell, cross-sell, and usage expansion opportunities. - Understand customers’ evolving business goals and align Volt solutions accordingly. - Drive increased product adoption across teams and use cases. - Partner with Sales and Product teams to support account growth strategies. - Maintain accurate forecasting and account growth tracking. - Advocacy: - Turn satisfied customers into active Volt champions. - Build strong relationships that lead to referrals and new opportunities. - Identify customers willing to participate in case studies, testimonials, and references. - Encourage participation in Volt community initiatives and product feedback loops. - Surface customer insights that inform product improvements and roadmap direction. - Additional Responsibilities: - Onboard new customers and guide them through successful implementation and adoption. - Build scalable playbooks and processes across the customer lifecycle. - Develop data-backed KPIs for customer success performance and account health. - Identify struggling customers early and deploy strategies to improve engagement. - Collaborate cross-functionally with Product, Engineering, and GTM teams. - Collect and analyze customer feedback to improve the Volt platform and experience. Qualifications - Bachelor’s degree in Business, Marketing, or a related field. - 5+ years of experience in Customer Success, Account Management, or a similar role within the CPaaS industry. - Proven track record of successfully executing against significant revenue targets involving large and complex customers. - Ability to lead and communicate cross-functionally with sales, marketing, product, and other departments. - Excellent communication and interpersonal skills, interacting at all levels, and having the ability to build rapport and trust with customers. - Technical aptitude and ability to understand complex information and convey it to others. - Proactive problem-solving skills and an analytical mindset to unlock data-driven decisions. - Ability to manage multiple customer accounts and projects simultaneously, operating in a fast-paced, high-growth environment. - Experience with Customer Success software and CRM tools (e.g., Salesforce, Gainsight) is a plus. Benefits - The compensation for this role is a base salary of $75-90K plus commission. - Volt provides employees with health, dental, vision, and life insurance at no extra cost. - Equity is offered to all employees through stock options.

Role Description In this role, you will be responsible for client retention, contract negotiation, implementation, and business consolidation, sales of products and services, financials (budgets, billing, payment, and profitability), business planning and reviews, and establishing relationships with key decision-makers in multiple regions, staff development, business continuance and escalation of operational issues. As a Global Account Manager, you will: - Develop a truly global travel program with your client - Implement a Global Business Plan to establish, achieve and measure the business objectives of the global travel program - Manage Global Program Management team and provide coaching and mentoring - Establish and maintain relationships with key customer decision-makers - Explore opportunities to expand client servicing relationships through coordination of sales effort, pricing, and implementation - Oversee the implementation of new business, working closely with the global implementation team to ensure customer expectations are met Qualifications - Prior travel management company working on an Energy, Resource, or Marine account with a solid understanding of Crew Travel - Account management experience required - Extensive business travel industry experience - Solid Regional or Global Program Management experience - Experience in implementing and managing large market/global clients - Ability to travel when needed Benefits - Flexible working hours and work-from-home or remote opportunities - Opportunities to grow your skillset and career - Generous vacation days so you can rest and recharge - A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools - Travel industry professional perks and discounts - An inclusive work environment where diversity is celebrated Company Description BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. Get to know us by reading our blog and checking out our social media: - Blog - LinkedIn - Instagram - Facebook

• Build and own White Circle's partnership strategy • Identify high-leverage partners across AI, cloud, infrastructure, consulting, and enterprise ecosystems • Source, structure, negotiate, and close strategic partnership agreements • Develop joint go-to-market motions, including referrals, co-selling initiatives, integrations, and strategic collaborations • Build relationships with senior executives, founders, product leaders, and technical stakeholders across the industry • Represent White Circle at industry events, conferences, and strategic customer meetings • Identify emerging ecosystem opportunities before they become obvious to the market • Translate partner and customer feedback into product and market insights • Work closely with product, engineering, and go-to-market teams to ensure partnerships create measurable business outcomes • Drive partner-sourced pipeline, revenue contribution, and ecosystem growth

Title: 14333 – MSP Account Manager (Remote | U.S.) Location: US Remote Full time Kelly’s Account Manager is responsible for: - Execute and manage contingent workforce programs for multiple clients across industries, fulfilling project needs through effective supplier and vendor sourcing channels. - Oversee program P&L operations for multiple MSP accounts, ensuring targeted profitability and return on sales are achieved. - Maintain hands-on proficiency with VMS tools (IQNavigator, Fieldglass, Beeline, VNDLY) and MSP/CWO operations tools for program management, reporting, and real-time issue resolution. - Provide strong leadership and team management, inspiring and guiding account management teams to achieve targets, collaborate effectively, and grow professionally. - Deliver exceptional customer service by anticipating client needs, implementing value-added solutions, and ensuring satisfaction and loyalty. - Strong attention to detail, ensuring accuracy in data capture and presentation. - Ability to work effectively with peers and stakeholders at all levels to build efficiencies, foster a collaborative team environment, and grow relationships. Essential Skills, Knowledge & Experiences: - 7+ years’ experience managing staffing or workforce solutions accounts, including account growth and expansion - Proven track record in complex client environments involving MSP or multi-vendor programs - Advanced proficiency in VMS platforms such as IQNavigator, Fieldglass, Beeline, and VNDLY - Strong financial acumen with the ability to analyze performance and develop growth strategies - Demonstrated leadership and client-facing skills, with expertise in team management and conflict resolution The annual base pay for this position is $73,875 to $98,500 per year. Final compensation will be based on experience and may vary by geographic location.