· Effectively manage a portfolio of accounts including those of high value, ensuring the timely recovery of outstanding balances through strategic oversight and proactive follow-up. · Leverage strong negotiation and persuasion skills to secure payment commitments while maintaining professional, positive customer relationships. · De-escalate challenging situations by using active listening, empathy, and problem-solving to resolve issues and sustain positive relationships. · Utilize multiple systems (Salesforce, Zuora, Nexamp Portal) to identify and resolve problems efficiently. · Accurately document and track collections processes and activities to ensure accuracy and compliance. · Enhance customer retention by providing clear explanations of community solar benefits, addressing concerns, and creating a positive customer experience that encourages continued engagement. · Perform skip tracing techniques to locate hard-to-reach customers using various tools and investigative strategies. · Prioritize customer experience by delivering empathetic, solution-driven interactions that foster trust and satisfaction. · Mange collections for both residential and commercial accounts, including large accounts with multiple locations, ensuring tailored collection strategies to maximize recovery rates and proactively following up to ensure invoices are paid on time, minimizing delinquencies and maintaining strong customer relationships. · Collaborate within the team, sharing innovations and best practices to drive continuous improvement. · Thrive in a fast-paced, goal-oriented environment, adapting quickly to changing priorities. · Communicate effectively with other departments to ensure collection cases are managed appropriately. · Consistently meet and exceed departmental KPIs, including dollars collected and call volumes. · Be open to coaching and constructive feedback, applying suggestions to enhance performance. · Efficiently manage multiple daily tasks, including making outbound calls, handling inbound inquiries, responding to emails, managing Salesforce cases, and following up to ensure timely resolutions · Clearly explain community solar benefits and savings to customers, enhancing their understanding and engagement. **Work Timings:** 8AM - 5 PM (US - EST / CST)

• Contact clients by phone, email, and text regarding outstanding balances. • Discuss payment options and assist clients with resolving account issues. • Provide exceptional customer service in both English and Spanish. • Assist attorneys and legal staff with scheduling, document preparation, file management, correspondence, and maintaining organized records. • Maintain accurate client account records. • Monitor overdue balances and ensure timely follow-up. • Document all collection activities and account updates. • Serve as a professional point of contact for both English- and Spanish-speaking clients, ensuring clear communication and a positive client experience.

• Manage a high-volume portfolio of B2B accounts, focusing on proactive monitoring and initial outreach for lower-tier past-due accounts. • Contact customers via email and phone regarding overdue invoices while maintaining a professional and helpful demeanor. • Utilize knowledge of payment cycles and customer behavior to assist in cash forecasting and provide predictability on expected weekly/monthly collections. • Embrace an AI-friendly mindset and demonstrate a willingness to learn quickly and successfully integrate new automation tools into daily workflows. • Monitor aging reports and provide regular updates to Finance Leadership on collection status and potential bad debt risks. • Identify and resolve billing discrepancies or customer issues that may be delaying payment by collaborating closely with Sales, Renewals, and Operations. • Ensure all collection activities and customer interactions are accurately recorded in the ERP/CRM systems (NetSuite, Salesforce). • Post daily customer payments by recording cash, checks, and credit card transactions. • Use basic knowledge of contracts to understand customer payment terms and identify any account inconsistencies. • Effectively communicate with the Sales, Operations, and Finance teams. • Participate in Governance calls and handle ad hoc projects as assigned

Role Description We are currently seeking a bilingual Legal Collections Assistant to join our growing team. This role is ideal for professionals based in Mexico who are fluent in English and native-level Spanish speakers, with strong communication and client service skills. As a Legal Collections Assistant, you will play a key role in supporting the firm's billing and collections efforts while also providing administrative support to attorneys and legal staff. The ideal candidate is comfortable communicating with clients in both English and Spanish, highly organized, and able to manage multiple responsibilities in a fast-paced environment. Key Responsibilities - Client Communication - Contact clients by phone, email, and text regarding outstanding balances. - Discuss payment options and assist clients with resolving account issues. - Provide exceptional customer service in both English and Spanish. - Administrative Support - Assist attorneys and legal staff with scheduling, document preparation, file management, correspondence, and maintaining organized records. - Account Management - Maintain accurate client account records. - Monitor overdue balances and ensure timely follow-up. - Document all collection activities and account updates. - Bilingual Client Support - Serve as a professional point of contact for both English- and Spanish-speaking clients, ensuring clear communication and a positive client experience. Qualifications - Minimum of 2 years of experience as a Collections Representative required. - Native-level Spanish fluency and exceptional English communication skills, both written and verbal. - Strong customer service, negotiation, and relationship-building skills. - Excellent organizational skills with the ability to manage multiple priorities effectively. - Ability to maintain confidentiality and handle sensitive client information with professionalism. - Must have your own laptop or PC, a high-quality headset, reliable high-speed internet, and a backup internet connection. - Must be available to work night shifts and overtime as needed. Benefits - Enjoy a permanent work-from-home setup! - Career Growth – Unlock opportunities for advancement and professional development. - Innovative Culture – Thrive in a collaborative, inclusive environment that values creativity and new ideas.