• Contact clients by phone, email, and text regarding outstanding balances. • Discuss payment options and assist clients with resolving account issues. • Provide exceptional customer service in both English and Spanish. • Assist attorneys and legal staff with scheduling, document preparation, file management, correspondence, and maintaining organized records. • Maintain accurate client account records. • Monitor overdue balances and ensure timely follow-up. • Document all collection activities and account updates. • Serve as a professional point of contact for both English- and Spanish-speaking clients, ensuring clear communication and a positive client experience.

• Manage a high-volume portfolio of B2B accounts, focusing on proactive monitoring and initial outreach for lower-tier past-due accounts. • Contact customers via email and phone regarding overdue invoices while maintaining a professional and helpful demeanor. • Utilize knowledge of payment cycles and customer behavior to assist in cash forecasting and provide predictability on expected weekly/monthly collections. • Embrace an AI-friendly mindset and demonstrate a willingness to learn quickly and successfully integrate new automation tools into daily workflows. • Monitor aging reports and provide regular updates to Finance Leadership on collection status and potential bad debt risks. • Identify and resolve billing discrepancies or customer issues that may be delaying payment by collaborating closely with Sales, Renewals, and Operations. • Ensure all collection activities and customer interactions are accurately recorded in the ERP/CRM systems (NetSuite, Salesforce). • Post daily customer payments by recording cash, checks, and credit card transactions. • Use basic knowledge of contracts to understand customer payment terms and identify any account inconsistencies. • Effectively communicate with the Sales, Operations, and Finance teams. • Participate in Governance calls and handle ad hoc projects as assigned

Role Description We are currently seeking a bilingual Legal Collections Assistant to join our growing team. This role is ideal for professionals based in Mexico who are fluent in English and native-level Spanish speakers, with strong communication and client service skills. As a Legal Collections Assistant, you will play a key role in supporting the firm's billing and collections efforts while also providing administrative support to attorneys and legal staff. The ideal candidate is comfortable communicating with clients in both English and Spanish, highly organized, and able to manage multiple responsibilities in a fast-paced environment. Key Responsibilities - Client Communication - Contact clients by phone, email, and text regarding outstanding balances. - Discuss payment options and assist clients with resolving account issues. - Provide exceptional customer service in both English and Spanish. - Administrative Support - Assist attorneys and legal staff with scheduling, document preparation, file management, correspondence, and maintaining organized records. - Account Management - Maintain accurate client account records. - Monitor overdue balances and ensure timely follow-up. - Document all collection activities and account updates. - Bilingual Client Support - Serve as a professional point of contact for both English- and Spanish-speaking clients, ensuring clear communication and a positive client experience. Qualifications - Minimum of 2 years of experience as a Collections Representative required. - Native-level Spanish fluency and exceptional English communication skills, both written and verbal. - Strong customer service, negotiation, and relationship-building skills. - Excellent organizational skills with the ability to manage multiple priorities effectively. - Ability to maintain confidentiality and handle sensitive client information with professionalism. - Must have your own laptop or PC, a high-quality headset, reliable high-speed internet, and a backup internet connection. - Must be available to work night shifts and overtime as needed. Benefits - Enjoy a permanent work-from-home setup! - Career Growth – Unlock opportunities for advancement and professional development. - Innovative Culture – Thrive in a collaborative, inclusive environment that values creativity and new ideas.

Role Description As a Remote Medical Collections Specialist at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. The Remote Collections Specialist is responsible for processing, reviewing, and verifying reimbursement claims to ensure accuracy, compliance, and timely resolution. This role involves: - Analyzing account balances and identifying discrepancies. - Applying appropriate transaction codes to facilitate accurate claims processing. - Collaborating with internal teams to support workflow efficiency, revenue integrity, and compliance with payer guidelines. - Maintaining productivity and accuracy standards. Key responsibilities include: - Processing and verifying reimbursement claims, ensuring accuracy and compliance with payer guidelines and regulatory requirements. - Reviewing and resolving claim discrepancies, identifying incorrect payments, denials, or underpayments and taking appropriate action. - Applying correct transaction codes to accounts, ensuring proper claim adjudication and reimbursement flow. - Monitoring and following up on outstanding claims, ensuring timely resolution and payment collection. - Collaborating with revenue cycle teams and payers to investigate claim denials and appeal decisions when necessary. - Researching and interpreting payer policies, ensuring adherence to reimbursement requirements and claim submission rules. - Documenting account actions accurately and thoroughly in the appropriate systems, maintaining compliance with department protocols. - Identifying process improvement opportunities, contributing to increased efficiency and streamlined reimbursement workflows. - Maintaining strict confidentiality of patient and financial information, ensuring compliance with HIPAA and corporate policies. - Performing other duties as assigned. - Complying with all policies and standards. This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required. - Associate Degree or coursework in Accounting, Finance, Healthcare Administration, or related field preferred. - 0-1 years of experience in medical billing, reimbursement, claims processing, or accounts receivable required. - Experience with payer reimbursement policies, claim adjudication, and healthcare revenue cycle operations preferred. Requirements - Strong knowledge of medical billing, reimbursement procedures, and payer guidelines. - Familiarity with claim submission, denial management, and appeals processes. - Ability to analyze account balances, identify discrepancies, and apply appropriate adjustments. - Proficiency in electronic health records (EHR), billing software, and reimbursement systems. - Strong problem-solving and critical-thinking skills, ensuring accurate claims resolution. - Effective communication and collaboration skills, working with payers, revenue cycle teams, and internal departments. - Knowledge of HIPAA, compliance regulations, and healthcare reimbursement standards. Benefits - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement