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AR & Collections Associate

CollectionsCollectionsContractRemoteMid LevelTeam 201-500Since 2013H1B SponsorCompany SiteLinkedIn

Location

Mexico

Posted

13 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expExperience acceptedEnglishERP

Job Description

AR & Collections Associate

JumpCloud

• Manage a high-volume portfolio of B2B accounts, focusing on proactive monitoring and initial outreach for lower-tier past-due accounts. • Contact customers via email and phone regarding overdue invoices while maintaining a professional and helpful demeanor. • Utilize knowledge of payment cycles and customer behavior to assist in cash forecasting and provide predictability on expected weekly/monthly collections. • Embrace an AI-friendly mindset and demonstrate a willingness to learn quickly and successfully integrate new automation tools into daily workflows. • Monitor aging reports and provide regular updates to Finance Leadership on collection status and potential bad debt risks. • Identify and resolve billing discrepancies or customer issues that may be delaying payment by collaborating closely with Sales, Renewals, and Operations. • Ensure all collection activities and customer interactions are accurately recorded in the ERP/CRM systems (NetSuite, Salesforce). • Post daily customer payments by recording cash, checks, and credit card transactions. • Use basic knowledge of contracts to understand customer payment terms and identify any account inconsistencies. • Effectively communicate with the Sales, Operations, and Finance teams. • Participate in Governance calls and handle ad hoc projects as assigned

Job Requirements

  • Bachelor’s degree in accounting/finance or related field.
  • 1-2 years’ experience in accounts receivable and collections can substitute for educational requirements.
  • Basic knowledge of sales contracts and standard payment terms.
  • Flexibility to work an early shift schedule to provide coverage and support for European time zones.
  • Intermediate to Advanced Excel skills.
  • Strong analytical, organizational, verbal and written communications, and interpersonal skills.
  • Self-motivated with the ability to multi-task and work in a dynamic fast-paced environment.
  • Knowledge and experience with automation tools and processes would be an added advantage.
  • Flexibility and adaptability navigate frequent changes in a fast-growing company.

Benefits

  • JumpCloud® is an equal opportunity employer.
  • Professional development opportunities.
  • Flexible work arrangements.

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