• Manage a high-volume portfolio of B2B accounts, focusing on proactive monitoring and initial outreach for lower-tier past-due accounts. • Contact customers via email and phone regarding overdue invoices while maintaining a professional and helpful demeanor. • Utilize knowledge of payment cycles and customer behavior to assist in cash forecasting and provide predictability on expected weekly/monthly collections. • Embrace an AI-friendly mindset and demonstrate a willingness to learn quickly and successfully integrate new automation tools into daily workflows. • Monitor aging reports and provide regular updates to Finance Leadership on collection status and potential bad debt risks. • Identify and resolve billing discrepancies or customer issues that may be delaying payment by collaborating closely with Sales, Renewals, and Operations. • Ensure all collection activities and customer interactions are accurately recorded in the ERP/CRM systems (NetSuite, Salesforce). • Post daily customer payments by recording cash, checks, and credit card transactions. • Use basic knowledge of contracts to understand customer payment terms and identify any account inconsistencies. • Effectively communicate with the Sales, Operations, and Finance teams. • Participate in Governance calls and handle ad hoc projects as assigned

Role Description We are currently seeking a bilingual Legal Collections Assistant to join our growing team. This role is ideal for professionals based in Mexico who are fluent in English and native-level Spanish speakers, with strong communication and client service skills. As a Legal Collections Assistant, you will play a key role in supporting the firm's billing and collections efforts while also providing administrative support to attorneys and legal staff. The ideal candidate is comfortable communicating with clients in both English and Spanish, highly organized, and able to manage multiple responsibilities in a fast-paced environment. Key Responsibilities - Client Communication - Contact clients by phone, email, and text regarding outstanding balances. - Discuss payment options and assist clients with resolving account issues. - Provide exceptional customer service in both English and Spanish. - Administrative Support - Assist attorneys and legal staff with scheduling, document preparation, file management, correspondence, and maintaining organized records. - Account Management - Maintain accurate client account records. - Monitor overdue balances and ensure timely follow-up. - Document all collection activities and account updates. - Bilingual Client Support - Serve as a professional point of contact for both English- and Spanish-speaking clients, ensuring clear communication and a positive client experience. Qualifications - Minimum of 2 years of experience as a Collections Representative required. - Native-level Spanish fluency and exceptional English communication skills, both written and verbal. - Strong customer service, negotiation, and relationship-building skills. - Excellent organizational skills with the ability to manage multiple priorities effectively. - Ability to maintain confidentiality and handle sensitive client information with professionalism. - Must have your own laptop or PC, a high-quality headset, reliable high-speed internet, and a backup internet connection. - Must be available to work night shifts and overtime as needed. Benefits - Enjoy a permanent work-from-home setup! - Career Growth – Unlock opportunities for advancement and professional development. - Innovative Culture – Thrive in a collaborative, inclusive environment that values creativity and new ideas.

Role Description As a Remote Medical Collections Specialist at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. The Remote Collections Specialist is responsible for processing, reviewing, and verifying reimbursement claims to ensure accuracy, compliance, and timely resolution. This role involves: - Analyzing account balances and identifying discrepancies. - Applying appropriate transaction codes to facilitate accurate claims processing. - Collaborating with internal teams to support workflow efficiency, revenue integrity, and compliance with payer guidelines. - Maintaining productivity and accuracy standards. Key responsibilities include: - Processing and verifying reimbursement claims, ensuring accuracy and compliance with payer guidelines and regulatory requirements. - Reviewing and resolving claim discrepancies, identifying incorrect payments, denials, or underpayments and taking appropriate action. - Applying correct transaction codes to accounts, ensuring proper claim adjudication and reimbursement flow. - Monitoring and following up on outstanding claims, ensuring timely resolution and payment collection. - Collaborating with revenue cycle teams and payers to investigate claim denials and appeal decisions when necessary. - Researching and interpreting payer policies, ensuring adherence to reimbursement requirements and claim submission rules. - Documenting account actions accurately and thoroughly in the appropriate systems, maintaining compliance with department protocols. - Identifying process improvement opportunities, contributing to increased efficiency and streamlined reimbursement workflows. - Maintaining strict confidentiality of patient and financial information, ensuring compliance with HIPAA and corporate policies. - Performing other duties as assigned. - Complying with all policies and standards. This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required. - Associate Degree or coursework in Accounting, Finance, Healthcare Administration, or related field preferred. - 0-1 years of experience in medical billing, reimbursement, claims processing, or accounts receivable required. - Experience with payer reimbursement policies, claim adjudication, and healthcare revenue cycle operations preferred. Requirements - Strong knowledge of medical billing, reimbursement procedures, and payer guidelines. - Familiarity with claim submission, denial management, and appeals processes. - Ability to analyze account balances, identify discrepancies, and apply appropriate adjustments. - Proficiency in electronic health records (EHR), billing software, and reimbursement systems. - Strong problem-solving and critical-thinking skills, ensuring accurate claims resolution. - Effective communication and collaboration skills, working with payers, revenue cycle teams, and internal departments. - Knowledge of HIPAA, compliance regulations, and healthcare reimbursement standards. Benefits - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.#BI-Remote #LI-Remote This role is fully remote but requires candidates to live in IL, UT, IN, IA, MO, TX, WI, or WY. About the role: As a Collections Representative, your core responsibility will be to proactively contact customers with overdue accounts, understand their financial challenges, and collaboratively identify solutions to help them maintain consistent loan payments. This position requires comfort and expertise in navigating and resolving difficult customer situations with professionalism and empathy. Responsibilities: - Manage high volume inbound and outbound calls efficiently to address customers with delinquent loan payments. - Negotiate and execute effective payment arrangements, strictly following Enova's specific call flow to bring overdue accounts current. - Resolve customer concerns and complex issues related to late payments, maintaining a high level of professionalism and empathy. - Communicate clearly and effectively with customers, explaining the implications of overdue payments and offering assistance for financial resolution. - Ensure all customer interactions, payment plans, and relevant information are accurately recorded and maintained in Enova's database. Requirements: - A minimum of 1 year of experience in a high volume debt collections environment, successfully managing both inbound and outbound calls and consistently meeting daily call volume targets. - Exceptional conflict resolution and communication skills, including proven proficiency in active listening and the application of de-escalation techniques during challenging calls. - Strong negotiation abilities, capable of balancing adherence to company policy with genuine customer empathy to secure successful payment arrangements or settlements. - Demonstrated high level of self-management for remote work, including superior time management, strict schedule adherence, and the ability to maintain focus, attention to detail, and perform multiple tasks simultaneously. - Proven ability to think quickly and logically to creatively problem solve and resolve difficult issues effectively under pressure. Compensation: The budgeted hourly rate for this position is $18.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here. Benefits & Perks: - Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. - Health, dental, and vision insurance including mental health benefits - 401(k) matching plus a roth option (U.S. Based employees only) - PTO & paid holidays off - Sabbatical program (for eligible roles) - Summer hours (for eligible roles) - Paid parental leave - DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) - Employee recognition and rewards program - Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.