Michael & Associates, Attorneys at Law

• Design and develop end-to-end data and technology solutions, including data ingestion, pipelines, warehouses, semantic layers, dashboards, automations, integrations, and AI-powered applications. • Identify and develop AI use cases that go beyond simple productivity improvements. • Work closely with business teams to understand existing workflows, identify bottlenecks and unnecessary manual work, and redesign processes to make them faster, more accurate, more scalable, and easier to manage. • Continuously integrate new data sources, improve infrastructure, and solve emerging business challenges.

Role Description We're looking for a Senior Data Solutions Architect to work closely with our Head of Data & AI to design, build, scale, and maintain the systems that power our continued growth. This is not a traditional reporting role. You will be responsible for developing end-to-end solutions to complex business problems by combining data engineering, analytics, automation, systems integration, and AI. - A major part of this role will involve identifying inefficient processes and redesigning them from the ground up. - Using Python, APIs, automation platforms, modern data infrastructure, and AI, you will reduce manual work, improve accuracy, accelerate decision-making, and enable teams to accomplish things that were previously impossible. - This role requires a high degree of ownership, independence, and accountability. - We move quickly, our challenges are often complex, and we expect the person in this role to take full responsibility for delivering meaningful results. - This is not a conventional 9-to-5 position; we care more about delivering results than watching the clock. Qualifications - Advanced SQL skills—you should be able to write complex queries with ease. - Strong experience building ETL/ELT pipelines, workflow orchestration, and modern data architectures. - Advanced Python skills for scripting, automation, API integrations, and data processing. - Experience designing and implementing end-to-end data solutions. - Experience developing AI-powered solutions used in real business processes or production environments, or integrating large language models and machine learning services into applications, workflows, or internal tools. - Excellent communication skills with both technical and non-technical stakeholders. Requirements - Take ownership instead of waiting for detailed instructions. - Push projects forward and follow through until solutions are fully delivered. - Investigate problems deeply instead of applying superficial fixes. - Communicate early when risks or obstacles arise. - Maintain exceptionally high standards for quality, reliability, and accuracy. - Be comfortable being held accountable for outcomes. - Work with urgency and understand that some projects require additional effort. - Care about the success of the business—not just the completion of assigned tasks. - A strong sense of urgency, accountability, and personal ownership. - The ability to work independently, make decisions with incomplete information, and move projects forward without constant supervision. Benefits - Permanent Work-From-Home Setup – Enjoy the flexibility of working remotely. - Competitive Salary – Receive strong compensation aligned with your experience and the value you bring to the team. - Collaborative Culture – Work alongside talented professionals in a supportive, collaborative, and innovative environment. - Meaningful Impact – Build systems and solutions that directly contribute to company growth and operational success. - Autonomy and Ownership – Have the freedom and responsibility to design, build, and improve high-impact solutions.

• Contact clients by phone, email, and text regarding outstanding balances. • Discuss payment options and assist clients with resolving account issues. • Provide exceptional customer service in both English and Spanish. • Assist attorneys and legal staff with scheduling, document preparation, file management, correspondence, and maintaining organized records. • Maintain accurate client account records. • Monitor overdue balances and ensure timely follow-up. • Document all collection activities and account updates. • Serve as a professional point of contact for both English- and Spanish-speaking clients, ensuring clear communication and a positive client experience.

Role Description We are currently seeking a bilingual Legal Collections Assistant to join our growing team. This role is ideal for professionals based in Mexico who are fluent in English and native-level Spanish speakers, with strong communication and client service skills. As a Legal Collections Assistant, you will play a key role in supporting the firm's billing and collections efforts while also providing administrative support to attorneys and legal staff. The ideal candidate is comfortable communicating with clients in both English and Spanish, highly organized, and able to manage multiple responsibilities in a fast-paced environment. Key Responsibilities - Client Communication - Contact clients by phone, email, and text regarding outstanding balances. - Discuss payment options and assist clients with resolving account issues. - Provide exceptional customer service in both English and Spanish. - Administrative Support - Assist attorneys and legal staff with scheduling, document preparation, file management, correspondence, and maintaining organized records. - Account Management - Maintain accurate client account records. - Monitor overdue balances and ensure timely follow-up. - Document all collection activities and account updates. - Bilingual Client Support - Serve as a professional point of contact for both English- and Spanish-speaking clients, ensuring clear communication and a positive client experience. Qualifications - Minimum of 2 years of experience as a Collections Representative required. - Native-level Spanish fluency and exceptional English communication skills, both written and verbal. - Strong customer service, negotiation, and relationship-building skills. - Excellent organizational skills with the ability to manage multiple priorities effectively. - Ability to maintain confidentiality and handle sensitive client information with professionalism. - Must have your own laptop or PC, a high-quality headset, reliable high-speed internet, and a backup internet connection. - Must be available to work night shifts and overtime as needed. Benefits - Enjoy a permanent work-from-home setup! - Career Growth – Unlock opportunities for advancement and professional development. - Innovative Culture – Thrive in a collaborative, inclusive environment that values creativity and new ideas.

• Team Performance. • Coaching Cadence. • Top Performer Retention. • Redeploying Underperformers.

• Team Performance. • Coaching Cadence. • Top Performer Retention. • Redeploying Underperformers.

**What You'll Own** **Team Performance.** This is your key metric. Every action you take — whether it’s a coaching session, a call review, or a one-on-one meeting — is focused on enhancing the team’s conversion efficiency. **Coaching Cadence.** You will implement a structured coaching program customized to each representative’s experience level. Top performers remain sharp and motivated, mid-level performers progress to the next stage, and new or struggling reps receive intensive support, including real-time whisper coaching during calls. **Top Performer Retention.** Your best team members should feel challenged, appreciated, and eager to stay. If they are leaving, it indicates a problem that needs to be addressed. **Redeploying Underperformers.** Provide everyone with a fair opportunity and strong coaching, but when it becomes clear that someone cannot improve, it’s time to move on without excuses.

**What You'll Own** **Team Performance.** This is your key metric. Every action you take — whether it’s a coaching session, a call review, or a one-on-one meeting — is focused on enhancing the team’s conversion efficiency. **Coaching Cadence.** You will implement a structured coaching program customized to each representative’s experience level. Top performers remain sharp and motivated, mid-level performers progress to the next stage, and new or struggling reps receive intensive support, including real-time whisper coaching during calls. **Top Performer Retention.** Your best team members should feel challenged, appreciated, and eager to stay. If they are leaving, it indicates a problem that needs to be addressed. **Redeploying Underperformers.** Provide everyone with a fair opportunity and strong coaching, but when it becomes clear that someone cannot improve, it’s time to move on without excuses.

Role Description You won’t be practicing law yourself — instead, you will be leading and supporting those who do. Our sales attorneys are the frontline champions — the very first point of contact for potential clients during some of their most challenging times. They listen attentively, provide clear guidance, build trust, and help clients navigate the process. They already excel at their roles. Your goal? To help them become truly exceptional. This is a unique and thrilling opportunity as our first dedicated sales leadership hire. With our rapid growth, our team of sales attorneys needs a full-time coach — not merely a part-time manager. You will lead efforts to enhance conversion rates and establish a coaching framework that elevates good representatives to top performers. If you haven’t managed attorneys before, that’s perfectly fine — this aspect makes the role even more distinctive and rewarding. You will bring strong sales leadership and structure to a team of knowledgeable, competitive professionals who understand the law deeply but may be new to sales. Your ability to earn their respect through your expertise and leadership — beyond just your credentials — will be what truly sets you apart. What You'll Own - Team Performance: This is your key metric. Every action you take — whether it’s a coaching session, a call review, or a one-on-one meeting — is focused on enhancing the team’s conversion efficiency. - Coaching Cadence: You will implement a structured coaching program customized to each representative’s experience level. Top performers remain sharp and motivated, mid-level performers progress to the next stage, and new or struggling reps receive intensive support, including real-time whisper coaching during calls. - Top Performer Retention: Your best team members should feel challenged, appreciated, and eager to stay. If they are leaving, it indicates a problem that needs to be addressed. - Redeploying Underperformers: Provide everyone with a fair opportunity and strong coaching, but when it becomes clear that someone cannot improve, it’s time to move on without excuses. Who You Are - Master of High-Volume, Consultative Sales: You haven't just taken orders—you've closed high-value deals by truly connecting with clients over the phone. - A Coaching Dynamo: You thrive on call reviews, role plays, and one-on-one coaching. Sales attorneys eagerly anticipate your sessions because you don’t just instruct—you demonstrate, drill, and follow up relentlessly. - Unwavering Commitment to Excellence: Mediocrity isn’t in your vocabulary—for yourself or your team. You confront complacency head-on and challenge high performers to reach even greater heights. - The Buck Stops With You: You’re a leader who owns the outcomes, consistently pushing goals beyond expectations. - A Natural Energy Booster: Your enthusiasm keeps the team motivated and morale sky-high. - Results-Obsessed: You live by results, meticulously tracking performance and linking every coaching effort directly to business outcomes. - Decisive with Tough Personnel Decisions: You give underperformers a genuine chance—with honest coaching, clear feedback, and meaningful support. - AI Trailblazer: You embrace AI fully, pushing its boundaries in your daily work. This Role Is NOT - A player-coach position. You won’t be handling intake calls yourself; your focus is on elevating the team, not being the top rep. - A strategy-only role. Forget about building decks or spending hours in planning meetings—this is hands-on, everyday coaching in the thick of the action. - A traditional legal management role. No law degree required, and legally, you won’t be reviewing legal work—your impact is all about driving sales performance. - A maintenance job. We’re growing rapidly across multiple states, and what works today won’t necessarily work tomorrow. What Success Looks Like — Year 1 - The team’s conversion rates have significantly improved since you came on board. - You’ve retained all top performers—your best talent is motivated to stay and advance. - You’ve established a coaching rhythm that reps genuinely value, not just tolerate. - Performance management is crystal clear: top performers are celebrated, and underperformers are either coached up or transitioned out. - You’ve created a scalable, repeatable system that supports growth as we add more reps and expand into new states. Salary Salary range: $150,000 – $200,000, commensurate with experience.

• Hold daily consultations with around 20 qualified leads. • Quickly establish rapport, identify client needs, and obtain signed retainers. • Gain an in-depth knowledge of California criminal law and our firm's established defense strategies. • Respond confidently to client inquiries and clearly explain our approach in a reassuring manner. • Provide support to clients who may feel anxious, uncertain, or overwhelmed. • Exhibit professionalism, patience, and empathy to foster trust and confidence. • Consistently embody Michael & Associates’ dedication to excellence, advocacy, and white-glove service in every interaction. • Establish a welcoming and exceptional client experience from the very first call.