Smart Packaging for a Healthy Planet®
Field Service Engineer
Location
Ohio
Posted
6 days ago
Salary
$65K - $70K / year
Seniority
Senior
Job Description
Field Service Engineer
Packsize
• install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities • identify, analyze, maintain and repair complex mechanical equipment • answer difficult customer questions about product features • perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s) • build and maintain strong, trust-based customer relationships • work closely with other supporting Packsize team members to provide exceptional customer service • scheduling tasks at customer job sites • troubleshooting issues, quickly and effectively, using technical drawings and documentation • performing routine maintenance and emergency services as they arise • continuous learning, including customer operational processes, packaging designs, technical specifications • installation of Packsize solutions and training others to use and maintain it • clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports
Job Requirements
- Customer service focus
- Knowledge of Windows platforms
- Knowledge of and effective use of hand tools
- Knowledge of mechanical platforms
- Ability to work independently with little or no direct supervision
- Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
- Associates Degree, Vocational Training or equivalent experience
- Bachelor's Degree in a related area preferred
Benefits
- medical, dental, and vision coverage
- 401(k) retirement plan
- Paid Time Off
- Health Savings and Flexible Spending Accounts (HSA/FSA)
- life and disability insurance
- access to an Employee Assistance Program (EAP)
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