Provide application support for a critical payments platform, participate in incident management, support ongoing application enhancements, and collaborate with cross-functional teams to ensure system stability and performance.

• As part of Development Support, you ensure that technical issues are not only resolved but permanently understood. • You work closely with Development and Service teams, strengthening the quality of our solutions. • Your focus: thorough analyses, reliable fixes and clear communication. • You systematically investigate faults and identify root causes in source code and database structures. • Through targeted adjustments, you ensure that identified issues are properly corrected. • You coordinate successful installations of solutions at our customers via remote support. • By creating precise entries in the knowledge base, you secure insights for future cases. • In collaboration with Service Consultants, Developers and System Technicians, you clarify technical questions and communicate with our customers' IT managers.

Title: Salesforce CRM Software Engineer Senior Location: San Antonio United States Job Description: Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Salesforce CRM Software Engineer Senior, you will join a dynamic, startup-minded team within the Investment Experience Technology organization at USAA, part of the Technology group. Collaborate with a strong team to deliver scalable, high-quality software. This is your opportunity to be part of a mission-driven company while working in an agile, fast-paced environment that values innovation and bold thinking. You'll work with a modern tech stack-including Salesforce CRM & CDP, Java, APIs, OpenShift, and a wide range of USAA technologies-to help build the next generation of investment solutions. Our goal? To deliver differentiated, digital-first experiences that empower both our members and financial advisors with seamless, intelligent, and scalable tools. You will lead solutioning and development to deliver a new LOB to serve our member's financial needs and play a pivotal role in shaping the technical direction of our new investment services line of business. You will mentor a team of highly skilled engineers, drive technical excellence, and ensure the delivery of innovative, scalable solutions. Provides support to the Enterprise through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, and Phoenix, AZ. Relocation assistance is not available for this position. What you'll do: - Design, develop, code, and test complex tactical as well as strategic technical solutions across many technologies, including emerging technologies, to integrate existing systems and tools, collaborating with Engineers or Architects within their team/department and occasionally outside of their domain. - Lead code/design reviews and communicates updates to stakeholders with team to ensure smooth daily operations and accurate planning. - Develop complex algorithms to solve business needs. - Investigates and resolves complex application and system technical problems and production issues by directing troubleshooting of end-to-end solutions. - Mentors engineers, coaches engineers on design, development, and maintenance of systems; Reviews teammates' code. - Influence and help shape the future of their specific domain's architecture and quality standards and understand, identify, measure across entire solution. - Identify system performance issues, to include technical debt, and optimize solution. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree. - 6 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s). - 4 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews. - Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python - Demonstrated experience researching technical issues and generating creative/innovative solutions. - Demonstrated experience addressing production issues by troubleshooting applications and systems. - Experience articulating technical challenges and solutions. - Demonstrate strong knowledge of security coding practices and secure system fundamentals. - Demonstrated experience working with cloud technologies and tools. What sets you apart: - US military experience through military service or a military spouse/domestic partner - Enterprise level experience with Salesforce development in Apex, Visualforce & LWC. - Experience with Salesforce REST and Bulk APIs, along with integration knowledge. Building APIs with Spring Boot Ability to design and implement container-based APIs using Docker - Working experience with development tools like Salesforce DX, build frameworks such as Gradle or Maven, Software Version control systems based on GIT and CI/CD frameworks based on GitLab CI - Experience with test-driven development and automated testing frameworks - Strong knowledge with OpenShift, Salesforce CRM, CDP, Financial Services Cloud (FSC) and Cloud Platform Infrastructure. - Experience developing for application that account for security, scalability, and performance - Experience with Control-M, batch process, data pipeline, data integration, Snowflake. - Experience with solution design experience. - Experience with data integration and automated data processing. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Develop and enhance iOS applications primarily using Swift, while supporting the gradual modernization of existing Objective-C components. • Take ownership of mobile features throughout the entire development lifecycle, from technical design to deployment. • Partner with product managers, designers, and fellow engineers to build scalable and user-focused solutions. • Participate in sprint planning, task estimation, and the delivery of incremental releases. • Maintain high code quality through testing, code reviews, and established development best practices. • Continuously evaluate and adopt new iOS technologies, frameworks, and industry standards. • Leverage AI-powered tools such as ChatGPT, Cursor, and similar solutions to improve efficiency and streamline development workflows. • Provide technical guidance to junior team members and contribute to a collaborative engineering culture.