USAA

Title: Reinsurance Analyst - Mid-Level Location: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Type: Full-Time Job ID: R0119051 Job Description: Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Reinsurance Analyst (Mid-Level), you will support reinsurance processes for annuity and life insurance products through various activities, including processing death claims, administering reinsurance, performing account reconciliations, providing audit support and coordination, and generating reports and analyses. Responsibilities include supporting the execution of reinsurance agreements and interpreting treaty terms to operationalize them. The position is also responsible for managing reinsurance risk, audit support, financial analysis, and producing reinsurance-related reports. Furthermore, this role participates in the orchestration of activities to develop and complete business deliverables, including developing and documenting project business requirements and translating those requirements into functional system specifications. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: - Administers complex reinsurance, processes routine claims, validates data, files, systems, identifies discrepancies and related audit support. - Resolves complex issues and navigates obstacles to deliver work product. - Prepares complex reinsurance financial, management and regulatory reports, and reviews the work of less experienced team members. - Interprets and validates applicability of reinsurance treaties, and identifies and gathers final bid information to update system. - Administers retention to ensure compliance with regulatory requirements, company limits, and reinsurance treaty specifications. - Exhibits an understanding of key regulations impacting the reinsurance process to ensure compliance with government regulations and reinsurance treaties. - Leads special projects related to reinsurance administration systems, legal contracts/treaties, new product launches and other initiatives. - May participate in the Request For Proposal (RFP) process. - Collaborates and maintains strong relationships with business partners, and may perform in an advisory capacity to operational business leaders. - Acquires and applies advanced knowledge of the business to resolve issues and provide informed, proactive reporting and analysis to enable effective decision making. - Ensures reinsurer and compliance audit requests are completed and oversees coordination of responses to internal and external audit, and reinsurance business partners. - Develops and maintains processes, procedures and tools. - Participates in risk management testing, helps to identify business risk, and may offer solutions to mitigate risk. - Performs reinsurance transactions, analysis, reconciliations and research with knowledge of GAAP/ STAT accounting and other regulatory requirements. - Understands key regulatory implications that impact Reinsurance and resolves escalated accounting issues of a unique nature. - Identifies opportunities for process improvements that further departmental goals and objectives. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - Bachelor's degree; OR 4 years of relevant education and/or experience. - 3 years of experience as an analyst or other relevant work experience. - 2+ years of hands-on experience with Microsoft Excel, including practical application of advanced features like Pivot Tables, Lookup functions (e.g., VLOOKUP, HLOOKUP), and data analysis. What sets you apart: - 1 year in Life and/or Annuity reinsurance administration. - 2+ years of experience within the Life Insurance and/or Annuity product space (covering areas like underwriting, claims, sales, or service). - Bachelor's or Master's degree in Statistics, Finance, Mathematics, Economics, Accounting, or a related field. - 1+ years of project management experience. - Basic knowledge of accounting principles (at least 1 year of experience) is desirable for understanding financial data and reconciliations. - Experience with Oracle systems (1+ years) is a plus. - US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $69,920.00 - $133,620.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Title: Fraud Strategy Analyst Senior Location: continental United States Type: Full-Time Job Description: Job ID R0117332 Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Fraud Strategy Analyst Senior, you willbe accountablefor driving USAA's overall fraud strategy, policies, and analytic capabilities for fraud rules management. This role will collaborate with key stakeholders across the enterprise, influencing outcomes in a complex, matrixed environment. This role will be an active participant in industry efforts to share and receive information, build industry partnerships and relations to formulate USAA's global fraud strategies and policies to better protect USAA from current, evolving, and future fraud threats. This role is remote eligible in the continental U.S. with occasional business travel. However, individualsresidingwithin a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. Whatyou'lldo: - Serves as an expert in multiple areas of focus within Financial Crimes space andfacilitatesdiscussions with team members to solution towards the strategic business direction. - Takes ownership of small- and large-scale analyses or business strategy initiatives using advanced innovative/quantitative analytical approaches. - Extracts insights from large, complex data sets to design solutions within the Financial Crimes space through a range of data preparation, modeling, and visualization techniques, including predictive analysis, patternrecognitionand/or Machine Learning. - Utilizes association rule learning, cluster analysis, anomaly detection, dataanalysisand visualization (e.g.,Power BI, Tableau), and object-oriented programming (Python, SAS)too. - Provides insightsintoleadership related toadditionalresource needs ranging from IT investments, 3rd partysupportoradditionalanalysts. - Consults with the business to understand the business direction,environmentand strategies for supported domains/clients; gathers requirements to recommend solutions and influence the business and drive change. - Advocates for self and teammates to encourage the growth of direct and indirect peers toward continual technical and soft skill progression. - Serves as a resource for mathematical skills, business product knowledge, and/or Financial Crimes knowledge. - Ensurerisks associated with business activities are effectivelyidentified, measured,monitored, and controlledin accordance withrisk and compliance policies and procedures. Whatyouhave: - Bachelor'sdegree:OR 4 years of related experience (in addition to the minimum years of experiencerequired) may be substituted in lieu of degree. - 6 years of experience in financial crimes supporting andparticipatingin stakeholder consultation, needs assessment, requirementtranslationand prescription of technology solutions. - Previousexperience gathering business requirements and applying business rules to recommend technology solutions. - Demonstrated experience using fraud rules management to recommend strategies that reduce or mitigate loss and fraud exposures. - Knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. - Strong knowledge of bank laws and regulations related to money movement and /or payments, including but not limited to Reg E, Reg CC, UDAAP, FACTA and Reg Z. - Strong written and verbal communication skills, withdemonstratedabilityto synthesizedata and clearly reporting findings. What sets you apart: - At least 8 years of Data Analytics experienceleveragingSnowflake SQL and/or SAS in financial services industry. - At least 2 years of AI/ML experience using Python for exploratory data analytics. - Experience with managing data for customer facing identity proofing and authentication tools and products. - Data Mining experience for complex analytics and partner with Technology teams to perform Data Mapping. - Excellent communication and interpersonal skills, with a demonstrated willingness to activelyparticipatein discussions, ask clarifying questions, and present analytical findings to both technical and non-technical audiences. - Preferred experience with Member Authentication and Join Process in addition to Identity Proofing. - US military experience through military service or a military spouse/domestic partner. Compensation range:The salary range for this position is: $114,080- $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Title: Reinsurance Analyst (Mid-Level) Location: COLORADO SPRINGS Colorado United States Type: Full-Time Job Description: Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Reinsurance Analyst (Mid-Level), you will support reinsurance processes for annuity and life insurance products through various activities, including processing death claims, administering reinsurance, performing account reconciliations, providing audit support and coordination, and generating reports and analyses. Responsibilities include supporting the execution of reinsurance agreements and interpreting treaty terms to operationalize them. The position is also responsible for managing reinsurance risk, audit support, financial analysis, and producing reinsurance-related reports. Furthermore, this role participates in the orchestration of activities to develop and complete business deliverables, including developing and documenting project business requirements and translating those requirements into functional system specifications. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: - Administers complex reinsurance, processes routine claims, validates data, files, systems, identifies discrepancies and related audit support. - Resolves complex issues and navigates obstacles to deliver work product. - Prepares complex reinsurance financial, management and regulatory reports, and reviews the work of less experienced team members. - Interprets and validates applicability of reinsurance treaties, and identifies and gathers final bid information to update system. - Administers retention to ensure compliance with regulatory requirements, company limits, and reinsurance treaty specifications. - Exhibits an understanding of key regulations impacting the reinsurance process to ensure compliance with government regulations and reinsurance treaties. - Leads special projects related to reinsurance administration systems, legal contracts/treaties, new product launches and other initiatives. - May participate in the Request For Proposal (RFP) process. - Collaborates and maintains strong relationships with business partners, and may perform in an advisory capacity to operational business leaders. - Acquires and applies advanced knowledge of the business to resolve issues and provide informed, proactive reporting and analysis to enable effective decision making. - Ensures reinsurer and compliance audit requests are completed and oversees coordination of responses to internal and external audit, and reinsurance business partners. - Develops and maintains processes, procedures and tools. - Participates in risk management testing, helps to identify business risk, and may offer solutions to mitigate risk. - Performs reinsurance transactions, analysis, reconciliations and research with knowledge of GAAP/ STAT accounting and other regulatory requirements. - Understands key regulatory implications that impact Reinsurance and resolves escalated accounting issues of a unique nature. - Identifies opportunities for process improvements that further departmental goals and objectives. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - Bachelor's degree; OR 4 years of relevant education and/or experience. - 3 years of experience as an analyst or other relevant work experience. - 2+ years of hands-on experience with Microsoft Excel, including practical application of advanced features like Pivot Tables, Lookup functions (e.g., VLOOKUP, HLOOKUP), and data analysis. What sets you apart: - 1 year in Life and/or Annuity reinsurance administration. - 2+ years of experience within the Life Insurance and/or Annuity product space (covering areas like underwriting, claims, sales, or service). - Bachelor's or Master's degree in Statistics, Finance, Mathematics, Economics, Accounting, or a related field. - 1+ years of project management experience. - Basic knowledge of accounting principles (at least 1 year of experience) is desirable for understanding financial data and reconciliations. - Experience with Oracle systems (1+ years) is a plus. - US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $69,920.00 - $133,620.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Title: Reinsurance Analyst (Mid-Level) Location: PHOENIX Arizona United States Type: Full-Time Job Description: Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Reinsurance Analyst (Mid-Level), you will support reinsurance processes for annuity and life insurance products through various activities, including processing death claims, administering reinsurance, performing account reconciliations, providing audit support and coordination, and generating reports and analyses. Responsibilities include supporting the execution of reinsurance agreements and interpreting treaty terms to operationalize them. The position is also responsible for managing reinsurance risk, audit support, financial analysis, and producing reinsurance-related reports. Furthermore, this role participates in the orchestration of activities to develop and complete business deliverables, including developing and documenting project business requirements and translating those requirements into functional system specifications. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: - Administers complex reinsurance, processes routine claims, validates data, files, systems, identifies discrepancies and related audit support. - Resolves complex issues and navigates obstacles to deliver work product. - Prepares complex reinsurance financial, management and regulatory reports, and reviews the work of less experienced team members. - Interprets and validates applicability of reinsurance treaties, and identifies and gathers final bid information to update system. - Administers retention to ensure compliance with regulatory requirements, company limits, and reinsurance treaty specifications. - Exhibits an understanding of key regulations impacting the reinsurance process to ensure compliance with government regulations and reinsurance treaties. - Leads special projects related to reinsurance administration systems, legal contracts/treaties, new product launches and other initiatives. - May participate in the Request For Proposal (RFP) process. - Collaborates and maintains strong relationships with business partners, and may perform in an advisory capacity to operational business leaders. - Acquires and applies advanced knowledge of the business to resolve issues and provide informed, proactive reporting and analysis to enable effective decision making. - Ensures reinsurer and compliance audit requests are completed and oversees coordination of responses to internal and external audit, and reinsurance business partners. - Develops and maintains processes, procedures and tools. - Participates in risk management testing, helps to identify business risk, and may offer solutions to mitigate risk. - Performs reinsurance transactions, analysis, reconciliations and research with knowledge of GAAP/ STAT accounting and other regulatory requirements. - Understands key regulatory implications that impact Reinsurance and resolves escalated accounting issues of a unique nature. - Identifies opportunities for process improvements that further departmental goals and objectives. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - Bachelor's degree; OR 4 years of relevant education and/or experience. - 3 years of experience as an analyst or other relevant work experience. - 2+ years of hands-on experience with Microsoft Excel, including practical application of advanced features like Pivot Tables, Lookup functions (e.g., VLOOKUP, HLOOKUP), and data analysis. What sets you apart: - 1 year in Life and/or Annuity reinsurance administration. - 2+ years of experience within the Life Insurance and/or Annuity product space (covering areas like underwriting, claims, sales, or service). - Bachelor's or Master's degree in Statistics, Finance, Mathematics, Economics, Accounting, or a related field. - 1+ years of project management experience. - Basic knowledge of accounting principles (at least 1 year of experience) is desirable for understanding financial data and reconciliations. - Experience with Oracle systems (1+ years) is a plus. - US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $69,920.00 - $133,620.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Title: Injury Examiner Location Phoenix, Arizona; Colorado Springs, Colorado; San Antonio, Texas Job ID R0117304 Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Injury Examiner, you will be responsible to adjust complex auto and homeowner bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week. What you'll do: - Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims. - Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. - Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates. - Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation. - Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. - Serves as a resource for team members on complex claims. - Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication. - Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - High School Diploma or General Equivalency Diploma. - 4 years auto claims and injury adjusting experience. - Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. - Advanced negotiation, investigation, communication, and conflict resolution skills. - Demonstrated strong time-management and decision-making skills. - Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. - Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims. - Ability to exercise sound financial judgment and discretion in handling insurance claims. - Advanced knowledge of coverage evaluation, loss assessment, and loss reserving. - Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: - 2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage - College Degree (Bachelor’s or higher) - Insurance Designation - US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Title: Injury Examiner Location: United States Type: Full-Time Job Description: Job ID: R0117304 At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Injury Examiner, you will be responsible to adjust complex auto and homeowner bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week. What you'll do: - Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims. - Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. - Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates. - Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation. - Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. - Serves as a resource for team members on complex claims. - Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication. - Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - High School Diploma or General Equivalency Diploma. - 4 years auto claims and injury adjusting experience. - Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. - Advanced negotiation, investigation, communication, and conflict resolution skills. - Demonstrated strong time-management and decision-making skills. - Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. - Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims. - Ability to exercise sound financial judgment and discretion in handling insurance claims. - Advanced knowledge of coverage evaluation, loss assessment, and loss reserving. - Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: - 2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage - College Degree (Bachelor’s or higher) - Insurance Designation - US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Responsible for insurance fraud detection and investigation services to reduce fraud-related claim payments and costs, while avoiding unwarranted risk. • Ensure compliance with laws and regulations relating to claims handling and unfair claims practices and reporting statutes. • Participates in the establishment and implementation of policies and procedures for fraud control and investigative practices. • Performs leadership and management tasks, i.e., providing coaching, evaluating performance, review of time sheets, managing time off, conducting quarterly check-ins/ride-alongs, etc. • Evaluates, authorizes, and implements actions and decisions to carry out proactive claim's projects and investigations. • Review and evaluate investigation recommendations from investigators to ensure results and case documentation support conclusions. • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Perform triage duties to review claims identified by our predicative fraud tool to determine if an SIU investigation is warranted • Protect USAA and members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures • Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims • Participates in the development of fraud prevention strategies • Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools • Make recommendations within defined authority guidelines • Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome • Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention • May serve as a resource team member on specific matters through demonstrated skill or training • Assists with the delivery of fraud awareness training initiatives in a defined environment

Title: P&C Regional Portfolio Underwriting Director Locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA or Tampa, FL Type: Full-Time Job IDR0118049 Hybrid Job Description: Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a dedicated P&C Regional Portfolio Underwriting Director. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position must be based in our San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA or Tampa, FL offices. Relocation assistance is not available for this position. What you'll do: The P&C Regional Portfolio Underwriting Director is responsible for driving underwriting strategy, portfolio performance, and risk selection across assigned geographic regions. Collaborates with state management, pricing, product, capital management, compliance, and underwriting operations to implement underwriting actions that optimize profitability, mitigate adverse selection, and enhance long term member value. This role will be responsible for data driven decision making, leveraging a strong working knowledge of product management fundamentals and the ability to influence outcomes across diverse business partners. - Monitors the book of business in assigned region, including new and inforce business mix, risk attributes, and channel patterns, enabling early identification of adverse selection or shifts in risk quality. - Evaluates modeled results and portfolio risk drivers across the book of business understanding the underlying loss expectations, drivers of severity/frequency, and modeled financial impacts for assigned states. - Recommends and leads the implementation of targeted underwriting action to support improvements in profitability, retention, lifetime value, and member experience. - Partners with regional state management teams to understand market conditions, state strategies, and business objectives. - Recommends state specific underwriting actions that balance growth, risk, and member experience. - Collaborates with pricing, product management, compliance, and capital management to ensure alignment on underwriting recommendations and business impacts. - Partners with the Underwriting Strategy & Capabilities team to identify and prioritize future capability needs, analytic enhancements, automation opportunities, and rule refinements. - Supports the development or refinement of underwriting guidelines, eligibility criteria, and referral frameworks. - Assists in managing portfolio expenses by monitoring effective financial and resource management of assigned portfolio. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - Bachelor's degree in Risk Management, Business, Finance, Analytics, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. - 8 years of progressive Property & Casualty underwriting, product management, pricing, or portfolio management. - Proven ability to apply comprehensive knowledge of underwriting fundamentals, industry practices, market trends, and regulatory requirements to effectively manage risk selection, pricing, and product performance. - Demonstrated analytical mindset with the ability to interpret data, models, and trends to influence business decisions. - Ability to translate analytic findings into actionable recommendations. - Proven ability to collaborate and influence across multiple stakeholders and functions. - Experience with business mix analysis and using data to tell a story. - Working knowledge of USAA underwriting systems, segmentation tools, or analytic platforms. - Demonstrated experience developing or applying underwriting guidelines, segmentation strategies, or rule frameworks. What sets you apart: - Demonstrated ability to analyze data and translate modeled outputs into actionable insights - Experience applying product management principles—such as balancing growth, profitability, and customer experience—to underwriting or insurance products, including influencing product design and underwriting guidelines - Track record of successfully leading cross-functional initiatives by influencing stakeholders to implement strategic changes and drive measurable outcomes - Proven ability to connect macro-level market insights and state-specific conditions to tactical underwriting actions USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation range: The salary range for this position is: $127,310-$243,340. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Provide decision support across business areas by applying analytical techniques to solve problems, translating recommendations into communication materials, and ensuring effective data gathering and documentation to drive strategic business decisions.