Role Description Are you a healthcare professional looking for a change? Lifemark Health Group is seeking a healthcare professional to work as a Bilingual Quality Assurance Coordinator. This is a remote position with potential for in-person meetings on an annual basis. This is an opportunity to be a member of an exciting team that makes a difference in the lives of Canadian veterans, injured workers, their families and communities by supporting service delivery teams in providing interprofessional rehabilitation services to the highest standard. We are actively recruiting Quality Assurance Coordinators who are responsible for facilitating exceptional written communication to our customers and supporting best practices with clinical team members. To excel in this role, you rely on your healthcare background to offer guidance to clinical staff. You have a passion for supporting the delivery of high-quality services, accomplished through ensuring all written communication to customers reflects professional, well-documented recommendations and outcomes, supported by clinical findings. You are highly organized with meticulous attention to detail, analytical in your thinking, and possess exceptional problem-solving skills. Superior verbal and written communication skills are required, framed with a solid knowledge and appreciation for the requirements of third-party funders. Responsibilities include: - Timely review of clinical reports and forms for quality, continuity, consistency and clinical outcome - Ensuring reports are consistent with legislative requirements and customer standards - Liaise with clinicians across region to discuss reports, provide guidance and feedback as required - Timely completion of administrative tasks within web-based systems to allow for tracking and ultimately submission of quality reporting - Communicate with administrative teams on clinical triage and relationship management, as applicable - Assist clinical staff on formulation of recommendations for delivery of program standards - Maintain accurate records utilizing web-based tracking systems to monitor key performance indicators Qualifications - 2+ years of experience in the rehabilitation industry - University degree in a relevant healthcare domain - Must be a licensed health professional - Bilingualism in French/English is required as the role will have interactions at a National Scale - Clinical/rehabilitation experience delivery interdisciplinary care, conducting FCEs, clinical physical medicine or mental health evaluations considered an asset - Experience with military culture and Canadian Veterans is an asset - Basic working knowledge of relevant legislation as it relates to regulated health professionals Inclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities. Accommodation Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca. Company Description Visit and Apply today! Visit www.lifemark.ca/careers

• Own quality across our platform — from testing LLM-powered features and voice pipelines to ensuring robust end-to-end coverage on GCP infrastructure. • Work closely with product, engineering, and AI teams to embed quality from the ground up.

Role Description We are looking for a Senior QA Engineer who thrives at the intersection of AI, voice automation, and cloud-native systems. You will own quality across our platform — from testing LLM-powered features and voice pipelines to ensuring robust end-to-end coverage on GCP infrastructure. You will work closely with product, engineering, and AI teams to embed quality from the ground up. - Design, build, and maintain automated test suites using Playwright for web and API surfaces, including AI-generated content flows. - Lead QA strategy for voice automation pipelines built on ElevenLabs — developing test cases for synthesis quality, latency, and failure modes. - Validate Claude (Anthropic) integrations: prompt-response accuracy, edge case handling, safety behaviors, and output consistency across builds. - Build and maintain Node.js-based test tooling, harnesses, and custom reporters for CI/CD pipelines. - Deploy, monitor, and triage test infrastructure on Google Cloud Platform — leveraging Cloud Run, GCS, and Pub/Sub for scalable test execution. - Define and track quality metrics: test coverage, flakiness rates, mean-time-to-detect, and regression velocity. - Collaborate with engineers during design reviews to surface testability gaps and advocate for observable, fault-tolerant system design. - Mentor junior QA engineers and establish team-wide standards for test authoring, review, and maintenance. Qualifications - 5+ years of QA engineering experience, with at least 2 years on systems that include LLMs, AI APIs, or speech/audio pipelines. - Expert-level Playwright skills — authoring resilient selectors, managing parallel workers, and debugging flaky tests at scale. - Proficient Node.js developer — comfortable writing custom test runners, CLI tooling, and service mocks in TypeScript/JavaScript. - Hands-on GCP experience: deploying workloads to Cloud Run or GKE, querying logs in Cloud Logging, configuring artifact storage in GCS. - Familiarity with ElevenLabs or comparable TTS/voice APIs — understanding synthesis parameters, webhook flows, and audio quality evaluation. - Practical experience testing Claude or other LLMs — designing determinism-aware test strategies, evaluating prompt regressions, and building evals. - Strong understanding of REST, WebSocket, and gRPC protocols for API-level testing. - Experience integrating test suites into CI/CD pipelines (GitHub Actions, Cloud Build, or similar). Requirements - Experience writing custom LLM evals or using evaluation frameworks such as PromptFoo or Braintrust. - Background in audio signal quality assessment or speech intelligibility testing. - Familiarity with observability tooling: OpenTelemetry, Datadog, or GCP Cloud Monitoring. - Knowledge of accessibility testing standards (WCAG 2.1) and assistive technology compatibility. Benefits - Competitive base salary commensurate with experience. - High-autonomy environment with direct access to executive leadership. - Structured operating cadence with clear goals, metrics, and career growth targets. - Work that touches 19M+ patients — the mission is real. - Flexible PTOs policy.

Role Description The Clinical QA Supervisor is responsible for the oversight of the review of Physician reports and accompanying medical records to ensure that the report is complete, accurate, and consistent with medical evidence. - Oversight of QA staff - Ensure appropriate QA staff are assigned to each file to designate file handling responsibilities amongst the team. - Supervise the assigned staff and manage the File Review Board to ensure a timely and accurate process of each file. - Provide details of board reviews to managers to ensure efficiency and productivity of staff. - Assist in identifying & correcting staff performance including promotions, discipline, coaching, and termination of staff. - Assist in hiring qualified candidates for QA open positions. - Ensure that all QA staff adhere to and meet their specific job duties including but not limited to: - Following up with Physicians for outstanding reports - Reviewing received reports for accuracy - Delivering completed reports back to all applicable parties - Following all client-specific instructions - Actively participate in issue resolution by working with the required QA, physicians, account managers, and/or other related parties. - Ensure referrals meet the client-directed Turn Around Time (TAT). - Act as the liaison between the reviewer, team member, and client regarding the process or status of the file. - Other duties & special projects, as assigned and based on business needs. Qualifications - An Associate’s Degree or Bachelor’s Degree is preferred. - RN licensure required. Requirements - Medical peer review or healthcare industry knowledge required. - Business experience in a healthcare and/or insurance setting is preferred. Skills/Competencies - Present exceptional communication skills with a clear understanding of company business lines. - The ability to apply critical thinking, manage time efficiently, and meet specific deadlines. - Computer literacy and typing skills are essential. Benefits - Comprehensive benefits package designed to support your well-being and peace of mind. - Medical, dental, and vision coverage for you and your family. - Voluntary life insurance options for you, your spouse, and your children. - Other voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans. - Basic life insurance, short-term disability, and long-term disability coverage at no cost. - Generous paid time off policy. - 401k plan with a company match. - Apple equipment and a media stipend for remote workspace. Company Description A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.