• Learn Operational Tools & Understand User Workflows: Gain proficiency in core customer support platforms and shadow front-line teams. • Study End-to-End User Journeys: Document the complete lifecycle of a user issue from submission to resolution. • Learn to Drive Cross-Functional Alignment: Conduct informational interviews and build relationships with Engineering, UX, and Content teams. • Develop Skills in Data-Driven Problem Identification: Analyze customer support datasets and implement tracking strategies. • Learn Data-Driven Prioritization: Rank identified issues based on severity, frequency, and business impact. • Learn to Build Scalable Self-Service Solutions: Draft and publish help documentation and troubleshooting guides. • Learn to Design Product Improvement Proposals: Create comprehensive feature or automation proposals.

• Support in store execution of all logistics, transportation and product operations initiatives through effective communication and partnership with cross functional teams • Develop and influence transportation strategies to ensure flawless execution through effective communication, details and timing to stores • Liaise with the transportation team to communicate all delivery schedules and partner on any change requests or store escalations • Coordinate and lead any special merchandise handling initiatives including re-ticketing, product inspections, pull-backs, approved transfers and ensure stores have the proper direction and labor funding to execute flawlessly • Recommend change management strategies to effectively implement initiatives • Execute all store communication associated with logistics, transportation, and special handling projects • Collaborate with Field and HQ teams to determine opportunities for process improvement • Analyze and propose solutions, within brand store environment • Analyze competitors to enable best in class processes

• Define, institutionalize, and scale a unified Product Management methodology across CSI’s vertical product lines • Drive cross-product alignment, governance, KPI standardization, sales integration, audit readiness, internal workflow automation, and AI-driven acceleration • Design and implement a standardized Product Management framework across the lifecycle (discovery → prioritization → delivery → lifecycle management) • Establish enterprise-wide product governance, including intake, stage gates, business case validation, roadmap alignment, and change management controls • Embed product lifecycle standards across Core Banking, Payments, Financial Crimes, and Open Banking • Define clear ownership models and decision rights across Product, Engineering, Operations, and Compliance • Institutionalize backlog hygiene, roadmap transparency, and quarterly prioritization cadences • Standardize product documentation artifacts (PRDs, BRDs, API specifications, risk assessments, etc.) • Ensure consistent adoption of the product methodology across different product lines • Drive cross-product dependency management and integration strategies • Define and implement standardized KPIs across product lines

• Own the day-to-day operation, configuration, and ongoing optimization of the platforms that power subscriptions, messaging, consent, analytics, identity, and monetization across our digital news app and website. • Configure and manage subscription and monetization flows in platforms such as Piano, including offers, paywalls, registration flows, entitlement logic, checkout experiences, renewal/cancellation paths, and related business rules. • Own audience engagement and lifecycle messaging operations in platforms such as Braze, including newsletter logic, segmentation, personalization rules, eligibility criteria, triggers, journeys, and campaign setup. • Build, maintain, and troubleshoot integrations and data flows across systems such as Braze, Piano, CMS, identity/authentication platforms, analytics tools, consent management platforms, email service providers, app stores, and workflow automation tools such as Zapier. • Translate business, product, editorial, legal, and growth requirements into clear platform configurations, implementation plans, acceptance criteria, QA steps, launch checklists, and ongoing operational documentation. • Partner with engineering on APIs, webhooks, data-layer requirements, event schemas, app store subscription setup, and other technical dependencies, while directly owning configuration and validation within third-party platforms where appropriate. • Configure, validate, and maintain analytics, tracking, and consent-management implementations, including Google Tag Manager, event tracking, conversion funnels, privacy choices, consent signals, and downstream data flows. • Serve as a hands-on launch and operations owner for subscription, messaging, analytics, consent, and digital product initiatives, monitoring performance after release, troubleshooting cross-system issues, and driving improvements in partnership with engineering, vendors, and internal stakeholders.