CSI

• Develop and execute a strategic brand narrative and visual identity • Oversee public relations, content, social media, and design teams • Maintain brand standards and guide corporate storytelling • Deliver high-quality communications to support awareness, engagement, and business growth • Direct content strategy and editorial calendar across owned channels • Lead social media strategy to grow audience and engagement • Provide creative and design leadership through campaigns and collateral • Mentor and develop a multi-disciplinary brand team • Manage relationships with external agencies and monitoring brand performance • Allocate communications budget effectively

• Design, code, test, and debug scalable applications and services using modern TypeScript and Node.js patterns • Maintain and document program changes with a focus on reliability, performance, and integration quality • Take ownership of the development and rollout of entire products or large projects, particularly those involving backend services, C++ modernization efforts, and complex third-party integrations • Write technical specifications, including API contracts, integration patterns, and modernization approaches for legacy C++ systems; identify project and programming risks • Champion processes and technologies (Agile, CI/CD, service-oriented architecture) while coaching colleagues on backend development, integration practices, and modernization strategies • Provide proactive investigation, problem-solving, and thought leadership, particularly in integration design and system interoperability • Offer coaching and mentorship to less experienced Software Engineers, especially in building scalable services and managing complex integrations

Role Description We are seeking a skilled Technical Business Analyst with experience supporting customer‑facing web applications and API integrations. This role works closely with internal teams, clients, and third‑party vendors to gather, analyze, and document requirements that drive the development of CSI’s Apiture Digital Banking Platform features. You will collaborate with product, design, architecture, and engineering to ensure requirements are clear, technically sound, and aligned with business objectives. In This Role, You Will: - Work directly with product managers, architects, designers, and technical leads to create functional, non‑functional, and technical requirements. - Drive the execution of software features from design through development, release, and commercialization. - Create visual and written documentation to support design, development, and release of features. - Interface with internal stakeholders to produce client‑facing product guides. - Create acceptance criteria for QA teams to support automated testing. - Lead Agile ceremonies including backlog refinement and sprint demos with a full‑stack development team. - Perform validation and sign‑off to ensure delivered solutions meet business needs and requirements. Key Responsibilities - Gather, document, and analyze business requirements related to Digital Banking products and services. - Review and interpret API specifications, developing requirements for platform implementation. - Collaborate with third‑party vendors to ensure successful integration and adherence to industry standards. - Facilitate meetings and workshops with clients and stakeholders to define project scope, objectives, and deliverables. - Conduct gap analyses and propose solutions to improve operational efficiency and user experience. - Create and maintain business requirement documents, process flows, and user stories. - Support QA and UAT efforts by developing test cases and coordinating clear acceptance criteria. - Serve as a liaison between business stakeholders and technical teams to ensure clear communication. - Stay informed about industry trends, regulatory changes, and best practices in digital banking and API development. Qualifications - Required - Bachelor’s degree or equivalent industry experience. - Minimum 3 years of experience as a Business Analyst. - Experience working with UI/UX designers. - Experience working directly with full‑stack application development teams. - Ability to read and understand API specification documents and assist others in using them. - Experience using Atlassian tools (Jira and Confluence) for requirements management, documentation, Agile planning, and workflow tracking. - Strong documentation, communication, and analytical skills. - Preferred - 2+ years of software/application development experience. - Experience working in a SaaS company. - 2+ years in banking or FinTech. Benefits - Competitive salary with eligibility for incentive awards based on individual and business performance. - Comprehensive range of benefits.

• Develop and execute go-to-market strategies for commercial banking solutions • Create compelling positioning, messaging, and content that clearly communicates customer value • Conduct market research, competitive analysis, and customer insight gathering to identify growth opportunities • Partner with product management to align market needs with product strategy and roadmap initiatives • Support commercial banking solutions spanning lending, treasury management, business banking, payments, and related technologies • Develop sales enablement materials, presentations, battle cards, and customer-facing content • Analyze market trends and customer feedback to strengthen product positioning and drive adoption • Collaborate with cross-functional teams including Product, Sales, Marketing, Customer Success, and Executive Leadership • Monitor performance metrics and optimize strategies based on market and customer insights • Support product launches and help ensure successful execution from strategy through adoption

• Lead Commercial Deposits Integration Initiatives • Drive day-to-day execution of CSI's Commercial Deposits integration strategy • Coordinate activities across Product Management, Engineering, Architecture, Operations, and other stakeholders • Identify critical workstreams, dependencies, risks, and deliverables to ensure successful project execution • Serve as the primary liaison between teams involved in integrating commercial deposit capabilities throughout the CSI platform • Manage Product Delivery & Execution • Partner with product leaders to align integration priorities with overall business objectives • Monitor project progress, remove obstacles, and ensure key milestones are achieved • Facilitate communication and decision-making across multiple functional teams • Support roadmap execution and product lifecycle activities related to Commercial Deposits • Apply Commercial Banking Expertise • Leverage knowledge of commercial banking and deposit products to guide product decisions and integration priorities • Evaluate customer and market needs to support future enhancements and product strategy • Help define business requirements and use cases that drive customer value • Collaborate on future capabilities, including real-time account visibility and cash management solutions • Support Strategic Growth • Contribute to long-term product planning and market opportunities • Participate in customer conversations, demonstrations, and strategic discussions • Partner with Product Marketing and Sales teams to communicate product value and capabilities • Provide industry insight into commercial banking trends and customer needs.

• Monitor fraud alerts and investigate potentially fraudulent transactions and account activity • Analyze suspicious behaviors and identify fraud trends and patterns • Verify fraud activity by contacting cardholders and financial institutions • Handle inbound and outbound customer communications related to fraud, lost cards, stolen cards, and account concerns • Review and manage fraud-related tickets, requests, and escalations • Collaborate with internal teams including fraud operations, card services, payments, and dispute teams • Support fraud prevention initiatives and process improvements • Serve as an escalation point for more complex fraud cases • Maintain detailed records and documentation of investigations and outcomes

Role Description The Application Architect I is responsible for designing and guiding the development of individual applications or application suites. This role works closely with business stakeholders, technical leads, and development teams to ensure application solutions are scalable, maintainable, performant, and aligned with enterprise architecture standards. The Application Architect I contributes to architectural governance and solution quality. - Design architecture for individual applications or application suites, ensuring alignment with functional and non-functional requirements. - Develop technical specifications, design documents, and application models. - Ensure application architectures adhere to enterprise architecture principles, technology standards, and security guidelines. - Provide technical guidance to development teams throughout the application lifecycle. - Collaborate with solution and enterprise architects to ensure appropriate integration with other systems, services, and data sources. - Conduct performance, scalability, reliability, and maintainability reviews for assigned applications. - Research, evaluate, and recommend technologies, frameworks, and tools relevant to application development. - Mentor developers on design principles, coding best practices, and architectural patterns. Qualifications - Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s preferred). - 7–10 years of software development experience. - Strong understanding of application design patterns, architectural best practices, and integration approaches. - Proficiency in major programming languages, development frameworks, and modern application stacks. - Experience with relational and/or NoSQL database design, performance tuning, and data modeling. - Familiarity with user experience (UX) considerations and how they influence application design. - Strong analytical, communication, and documentation skills. - Ability to balance technical constraints with business requirements and user needs. Benefits - Competitive salary. - Eligibility for incentive awards based on both individual and business performance. - Comprehensive range of benefits. Company Description As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention, and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition.

• Drive the successful rollout, scaling, and sustained use of AI capabilities across the organization. • Enable teams, reduce friction, build advocacy networks, and measure adoption. • Develop and execute programs that help departments understand, adopt, and effectively use AI capabilities. • Drive training and enablement programs that improve understanding and use of AI tools and workflows. • Build, manage, and grow a champions network that accelerates adoption and shares best practices. • Measure usage and identify barriers to scale adoption effectively and sustainably. • Track adoption metrics and success indicators across the organization. • Partner with stakeholders to improve usability and overall experience of AI-driven tools.

• Translate business strategies, product vision, and business objectives into prioritized technical roadmaps and actionable requirements. • Serve as the primary liaison between business stakeholders and technical teams. • Collaborate with stakeholders to define priorities, requirements, and product direction. • Communicate product vision, goals, and business value to engineering and architecture teams. • Own and manage the product backlog, ensuring work is appropriately prioritized to maximize business value. • Lead backlog refinement, sprint planning, and iteration planning activities. • Break down epics and features into well-defined user stories with clear acceptance criteria. • Validate completed work and manage story acceptance throughout the development lifecycle. • Facilitate technology demonstrations and showcase completed functionality to stakeholders. • Support technology modernization initiatives, including cloud migration strategies, microservices architecture, and API development efforts. • Track and communicate product development progress, risks, dependencies, and delivery status to stakeholders and leadership. • Participate in customer discussions to understand business challenges, identify opportunities, and ensure solutions deliver meaningful outcomes. • Partner with Product Managers to develop and execute product strategies that drive customer value. • Provide guidance and informal mentorship to less experienced Product Owners. • Foster collaboration, engagement, and accountability across cross-functional teams. • Perform additional duties and responsibilities as assigned.

• Collaborate with customers to understand business objectives and needs • Provide guidance on solutions to reach objectives • Consult and recommend appropriate resources/solutions/products • Diagnose complex customer environments to identify needs • Research, review, and answer Request for Proposal (RFP) questions • Mentor Solutions Architect team members • Document and support sales opportunities with accurate scopes of work