• Provide strategic leadership and governance for all delivery operations across the UK, EMEA, and APAC regions, ensuring consistent methodologies, quality standards, resource utilization, and successful customer outcomes. • Lead and develop a global delivery organization, including Directors, Managers, Project Managers, and Consultants, with responsibility for performance management, workforce planning, succession planning, employee development, and overall team effectiveness. • Establish and maintain delivery governance frameworks, monitoring project health, risks, escalations, financial performance, delivery metrics, and operational effectiveness to drive continuous improvement and customer satisfaction. • Partner closely with Sales and Customer Success teams to support pre-sales activities, delivery scoping, implementation planning, customer adoption, renewals, and expansion opportunities. • Serve as the senior escalation point for complex, high-risk, or strategic customer engagements, ensuring timely resolution and successful delivery outcomes. • Collaborate cross-functionally with Product, Technology, Customer Support, and Customer Success teams to enhance the customer experience, influence product direction, and ensure seamless delivery, go-live, and post-implementation support. • Drive strategic initiatives that improve customer satisfaction, operational efficiency, delivery scalability, time-to-value, and adoption of new tools, processes, and methodologies. • Act as a key member of both the Global Delivery Services Leadership Team and UK Leadership Team, contributing to organizational strategy, regional execution, culture, employee engagement, and business growth. • Build and maintain strong relationships with internal and external stakeholders, including executive leadership, customers, and strategic partners, ensuring alignment on business objectives and delivery priorities. • Perform other duties as assigned to support departmental and company objectives.

• Lead the development and implementation of global pricing strategies that support our business goals. • Work closely with Product, Sales, and Finance teams to create effective pricing models for both new and existing products. • Define and refine monetization strategies to drive revenue growth, aligned with our PLG vision and usage-based pricing approaches. • Partner with external pricing consultants to evaluate and improve our pricing structure. • Lead business case creation for new initiatives across multiple product categories, ensuring profitability and growth.

• Build and develop a high-performance implementation team — setting a high bar for delivery quality, accountability, and professional growth across Implementation Managers and Specialists • Lead through presence and example — you understand every process your team runs, from project kickoff to go-live, and can step in to coach or cover when needed • Set clear performance expectations and hold team members accountable to delivery standards, professional conduct, and client outcomes • Conduct structured 1:1s, performance reviews, and coaching conversations that develop your team's capability and career growth over time • Identify skill gaps on the team and proactively address them through coaching, hiring, or process improvement • Hire and onboard implementation talent as Bankjoy's client portfolio grows • Build a team culture of urgency, ownership, and continuous improvement • Stay close to active client implementations — maintaining real-time awareness of project status, risk indicators, and team workload across the full portfolio • Proactively identify blockers — whether client-side, cross-functional, or internal — and drive resolution before they impact timelines • Work directly with Product, Engineering, and Operations to unblock your team on technical issues, integration dependencies, and product gaps • Define, document, and continuously improve Bankjoy's implementation methodology, playbooks, and project templates — grounded in firsthand knowledge of what works in the field • Drive early-stage scope definition and gap analysis discipline to prevent late-stage surprises and go-live delays • Build and maintain reporting that gives leadership visibility into portfolio health, at-risk projects, and team capacity • Serve as Bankjoy's senior point of escalation for implementation issues — engaging directly with client executives and internal leadership when situations require it • Handle escalations with composure, speed, and decisiveness — de-escalating client concerns while driving internal accountability to resolve root causes • Establish clear escalation protocols so your team knows when and how to surface issues, and what to expect when they do • Partner with Sales to ensure smooth contract-to-kickoff handoffs, realistic scoping, and clear client expectations from day one • Work closely with Product and Engineering to surface implementation-blocking issues and feed client learnings back into the product roadmap • Coordinate with Customer Success on post-go-live handoff protocols to protect client relationships and retention • Lead client-facing kickoff meetings, executive business reviews, and escalation calls with confidence and professionalism • Maintain working knowledge of core banking system nuances (Corelation Keystone, Jack Henry Symitar, Fiserv, and others) to ensure implementation plans are technically grounded • Build trusted relationships with client leadership that extend beyond individual projects • Partner with the COO to define the implementation team's organizational structure, headcount plan, and operating model as Bankjoy scales • Contribute to capacity planning, resource allocation, and implementation scoping assumptions in partnership with Sales and Finance • Identify opportunities to templatize and productize recurring implementation work to reduce delivery cost and improve consistency

Role Description The Senior Partner Director, Retail expertly drives client outreach/prospecting and proposals, and actively works to convert new and existing partners to long-term strategic partnerships. This role contributes directly to revenue through individual and pod quota ownership. As a seller at Fetch, you’ll own complex sales cycles from outreach through close, identify opportunities, craft proposals, and build trusted executive-level relationships. You’ll partner with Account Managers to expand partnerships and collaborate with senior team members to refine your approach. You will set the standard for AI-driven selling using advanced tools for executive storytelling, predictive modeling, competitive position, and long-range planning. You’ll mentor others while shaping AI-enabled strategies and processes. This is a full-time role that can be held from one of our US offices or remotely in the United States. Responsibilities - Engage high-profile prospects by sending sales outreach, preparing briefs, and representing Fetch at high-impact industry events. - Drive thought leadership about Fetch and AI’s role in loyalty, commerce, and media. - Generate revenue by actively converting partners and prospects into long-term strategic relationships, securing long-term revenue commitments. - Independently articulate Fetch’s value proposition and ad products. - Work cross-functionally with Industry Leads, Account Managers, and leadership to align strategies and insights into multi-stakeholder projects and partnerships. - Strategically plan and grow accounts from test to full partnership, utilizing AI to make performance predictions, investment path modeling, streamline revisions, format outputs, and visualize data-backed recommendations. - Interpret and articulate various data sets and use tools to generate insights, including AI-powered dashboards, market intelligence platforms, and campaign optimizers. - Own the development and continuous improvement of strategic playbooks, best practices, and onboarding tools for the team, building frameworks that embed AI into standard Fetch sales processes across verticals. - Develop creative solutions to address complex sales challenges and unlock revenue opportunities, applying AI to design, test, and refine strategic pitches. - Full ownership of forecasting for your book of business, both quarterly and annually, with minimal oversight, leveraging AI-powered sales forecasting and scenario tools as needed for increased precision. - Develop gap-to-quota plans, supported by AI-generated forecasts and conversion probability insights. - Expertly manage Salesforce hygiene, using AI tools to maintain clean records, managing pipelines to identify areas of opportunity/risk, and track conversion. - Prioritize and meet both internal and external deadlines. - Influence vertical strategy internally and externally, especially in shaping AI-aligned Go-To-Market plans or competitive responses. - Coach and mentor other Fetch sellers to up-level overall sales effectiveness by leading knowledge sharing across sales. - Play an active role in hiring and shaping Fetch’s partner manager team culture and structure. - Demonstrate Fetch's values with a growth mindset, especially toward new tools and AI-assisted workflows. - Identify inefficiencies or partner feedback and share them with the pod, leveraging AI tools to solve for recurring issues or speed up repetitive tasks. - Share partner feedback and learnings with the team to optimize processes and surface industry trends, leveraging AI tools or competitive intelligence when available. - Manage complex organizational structures within partner accounts, leveraging LinkedIn or ZoomInfo, in order to drive executive buy-in. Qualifications - 12+ years of experience in partnerships, sales, or a related field. - Direct experience in digital media, advertising, or consumer data. - Strong organizational and execution skills with the ability to manage multiple priorities. - Expert understanding of digital advertising KPIs and how media solutions drive outcomes. - Strong communication skills with the ability to collaborate across teams and engage with clients. Preferred Requirements - Experience with Salesforce or other CRM platforms. - Client vertical experience. - Exposure to analyzing campaign data and presenting insights to stakeholders. - Experience working cross-functionally with implementation, analytics, or sales teams. - Familiarity with AI-driven decision-support tools (ex. ChatGPT, Gemini AI) or automation tools (ex. Zapier). - Comfort working in dynamic or evolving environments. Compensation At Fetch, we offer competitive compensation packages to the exceptional folks we hire. The base salary range for this position is $175,000 - $189,500 and the on-target earnings (OTE) range is $306,250-$331,625. (This does not include accelerators or sales plan incentive funds, which employees may also be eligible for). We also offer all employees equity in Fetch. Discover our benefits at https://fetch.com/careers .