Bankjoy

• Own the end-to-end recruitment lifecycle, from role scoping and proactive sourcing to pipeline management, candidate engagement, offer negotiations, and pre-boarding administration and background checks for Canadian and US roles. • Partner with department heads across engineering, product, marketing, and sales to define talent needs and design sourcing strategies. • Proactively source candidates through platforms like LinkedIn, industry networks, and other relevant channels. • Ensure excellent candidate experience by managing communication and feedback throughout the hiring process. • Build a strong and diverse talent pipeline to meet Bankjoy’s immediate and future hiring needs. • Work closely with leadership to drive recruitment efforts and meet aggressive hiring targets in a hyper-growth environment. • Maintain recruiting metrics and deliver progress reports to senior leadership.

• Own a portfolio of credit union and community bank clients, serving as their primary point of contact at Bankjoy • Build and maintain strong, trusted relationships with client stakeholders, from day-to-day administrators to executive sponsors • Become a trusted advisor to executive stakeholders by providing strategic recommendations that align Bankjoy solutions with each client's business objectives • Conduct regular business reviews and executive meetings to review platform performance, discuss future goals and priorities, identify opportunities for additional value, and align on long-term success • Lead onsite client engagements, including preparing executive presentations, facilitating strategic discussions, documenting action items, and ensuring follow-through • Serve as the voice of the client internally — ensuring client needs and feedback are surfaced to Product, Engineering, and leadership • Drive product adoption across your portfolio by proactively educating clients on features, best practices, and new releases • Develop and execute strategic success plans aligned with each client's business objectives, helping them maximize the value of their Bankjoy investment • Identify and lead expansion opportunities within your portfolio by aligning Bankjoy solutions to client business goals and strategic initiatives • Track and report on adoption metrics, engagement scores, and account health across your book of business • Lead the renewal process for your portfolio, including managing timelines, preparing renewal proposals, presenting pricing recommendations, and negotiating agreements in partnership with the Director of Client Success • Proactively identify at-risk accounts and develop mitigation plans before issues escalate • Maintain a high client retention rate by ensuring clients consistently see value in Bankjoy's platform • Develop and execute account strategies that strengthen executive relationships, improve product adoption, and identify opportunities for long-term growth • Serve as the first line of response for client escalations within your portfolio, triaging issues, coordinating with Tech Support, Product, and Engineering, and providing proactive communication to clients throughout resolution • Escalate to the Director of Client Success when situations require senior involvement, providing a clear summary of the issue, actions taken, and recommended next steps • Follow up after resolution to ensure client satisfaction, identify opportunities to improve the client experience, and document learnings for future prevention • Partner with Implementation throughout the onboarding process by participating in kickoff meetings and key project milestones to ensure a smooth transition into Customer Success • Work closely with Tech Support to ensure timely resolution of client issues and proactive communication during outages or incidents • Collaborate with Product to surface recurring client feedback, enhancement requests, and product opportunities that help influence the roadmap • Support Marketing with client case studies, testimonials, and advocacy opportunities

• Partner cross-functionally with product, design, and engineering to deliver high-quality, user-centric Android experiences • Design, develop, and maintain Android applications using Kotlin with a strong focus on performance, scalability, and usability • Architect and implement robust, maintainable solutions aligned with best practices and long-term product goals • Participate in feature planning, technical design, and effort estimation • Identify, troubleshoot, and resolve complex product and performance issues • Maintain and improve code quality through testing, code reviews, and continuous refactoring • Write and maintain unit tests to ensure reliability and stability • Keep the codebase current with evolving Android platforms, frameworks, and industry standards • Maintain and enhance CI/CD pipelines and development workflows • Document code, systems, and processes to support team knowledge sharing • Mentor junior engineers and contribute to a strong engineering culture • Stay current with emerging Android technologies, tools, and trends

• Own the Android technical roadmap — architectural decisions, technology choices, and long-term platform direction • Define and enforce Android engineering standards across the team including code quality, testing practices, and release readiness • Lead solution design for new features and major platform initiatives, ensuring scalability, security, and maintainability • Drive adoption of modern Android development practices — Jetpack Compose, MVVM/Clean Architecture, coroutines, and dependency injection • Partner with iOS Tech Lead and backend engineering to ensure consistent cross-platform product behavior and API contract alignment • Own Android delivery across digital banking value streams — planning, estimation, milestone tracking, and risk management • Break down complex initiatives into executable engineering tasks with clear dependencies and timelines • Proactively identify and resolve technical blockers before they impact release schedules • Collaborate with QA to define Android-specific testing strategy — unit, integration, and UI automation using Espresso or equivalent • Participate in the on-call rotation for production support, responding to urgent issues impacting financial institution clients and their members • Contribute directly to feature development, code reviews, debugging, and performance optimization within the digital banking value stream • Maintain a meaningful individual coding contribution while balancing technical leadership responsibilities • Champion clean, testable, well-documented Kotlin code across the Android codebase • Directly manage three Android engineers — conducting regular 1:1s, providing performance feedback, and supporting their technical growth • Foster a collaborative, high-trust team environment that emphasizes engineering excellence and continuous learning • Mentor engineers on Android best practices, fintech domain knowledge, and effective cross-functional collaboration • Partner with engineering leadership on hiring, onboarding, and growing Android engineering capability • Work closely with Product Management and Design to shape feature scope, assess feasibility, and provide accurate effort estimates • Collaborate with backend engineers on API design and integration patterns for mobile banking flows • Align with QA on automation coverage strategy — supporting the organization's migration to modern mobile testing frameworks • Partner with DevOps on Android build pipelines, release automation, and CI/CD integration • Strictly adhere to security protocols when handling customer financial data • Apply knowledge of mobile security best practices — certificate pinning, secure storage, biometric authentication, and session management — in a regulated banking environment • Ensure Android implementations meet applicable financial services compliance requirements

• Build and develop a high-performance implementation team — setting a high bar for delivery quality, accountability, and professional growth across Implementation Managers and Specialists • Lead through presence and example — you understand every process your team runs, from project kickoff to go-live, and can step in to coach or cover when needed • Set clear performance expectations and hold team members accountable to delivery standards, professional conduct, and client outcomes • Conduct structured 1:1s, performance reviews, and coaching conversations that develop your team's capability and career growth over time • Identify skill gaps on the team and proactively address them through coaching, hiring, or process improvement • Hire and onboard implementation talent as Bankjoy's client portfolio grows • Build a team culture of urgency, ownership, and continuous improvement • Stay close to active client implementations — maintaining real-time awareness of project status, risk indicators, and team workload across the full portfolio • Proactively identify blockers — whether client-side, cross-functional, or internal — and drive resolution before they impact timelines • Work directly with Product, Engineering, and Operations to unblock your team on technical issues, integration dependencies, and product gaps • Define, document, and continuously improve Bankjoy's implementation methodology, playbooks, and project templates — grounded in firsthand knowledge of what works in the field • Drive early-stage scope definition and gap analysis discipline to prevent late-stage surprises and go-live delays • Build and maintain reporting that gives leadership visibility into portfolio health, at-risk projects, and team capacity • Serve as Bankjoy's senior point of escalation for implementation issues — engaging directly with client executives and internal leadership when situations require it • Handle escalations with composure, speed, and decisiveness — de-escalating client concerns while driving internal accountability to resolve root causes • Establish clear escalation protocols so your team knows when and how to surface issues, and what to expect when they do • Partner with Sales to ensure smooth contract-to-kickoff handoffs, realistic scoping, and clear client expectations from day one • Work closely with Product and Engineering to surface implementation-blocking issues and feed client learnings back into the product roadmap • Coordinate with Customer Success on post-go-live handoff protocols to protect client relationships and retention • Lead client-facing kickoff meetings, executive business reviews, and escalation calls with confidence and professionalism • Maintain working knowledge of core banking system nuances (Corelation Keystone, Jack Henry Symitar, Fiserv, and others) to ensure implementation plans are technically grounded • Build trusted relationships with client leadership that extend beyond individual projects • Partner with the COO to define the implementation team's organizational structure, headcount plan, and operating model as Bankjoy scales • Contribute to capacity planning, resource allocation, and implementation scoping assumptions in partnership with Sales and Finance • Identify opportunities to templatize and productize recurring implementation work to reduce delivery cost and improve consistency

• Lead four value streams — Banking Core Integration, Business Banking, Vendor Integration, and Account Acquisition — owning delivery, velocity, and technical excellence across each • Manage and develop engineering managers, tech leads, and a Principal Engineer, building a high-performing organization that uses AI-assisted development as a core practice • Provide hands-on technical leadership by partnering with tech leads on solution design, architectural reviews, production incident management, and complex troubleshooting, while remaining close enough to the systems to guide critical engineering decisions. • Partner closely with the VP of Platform Engineering on cross-cutting initiatives including AI coding adoption, release coordination, architectural standards and DevOps. • Drive quarterly engineering OKRs focused on AI productivity, code quality, and delivery velocity • Participate in senior leadership alongside the COO, VP of Platform Engineering, and product leadership • Design and implement Bankjoy's engineering quality framework across all eight value streams — setting standards for unit testing, integration testing, automated regression, and release readiness • Own a modern multi-platform automation framework covering Angular, Swift, and Kotlin • Define and enforce quality gates — explicit go/no-go release criteria that every value stream must meet, including automated coverage thresholds, defect standards, and QE sign-off • Lead and develop a QA organization of eight manual QA engineers and two dedicated automation QA engineers, working with the QA manager to elevate the team toward a quality engineering model • Establish a test data management layer, environment parity standards, and CI/CD quality integration across all value streams • Build a quality dashboard visible to engineering and leadership — automation coverage, open defect counts, regression completion rates — so release readiness is transparent, not judgment-based • Partner with the Release Manager to implement a structured release gate process — mid-cycle readiness reviews and formal go/no-go decisions with explicit sign-offs from engineering, QA, and product • Work closely with Technical Support to close the feedback loop between production issues and engineering prioritization — ensuring client-impacting defects drive process changes, not just fixes • Own post-release retrospectives for every release that generates client impact — extracting systemic lessons and driving specific process changes with named owners and deadlines • Partner with product leadership to enforce scope freeze discipline and ensure QEs are involved in sprint planning and story grooming, not just sprint end • Champion AI-assisted coding adoption across your four value streams — working alongside the VP of Platform Engineering who leads the org-wide AI initiative • Embed AI productivity into engineering performance criteria — adoption and fluency, output velocity, code quality with AI, and knowledge sharing • Ensure AI tools are used in QA as well as development — AI-assisted test generation, automated test maintenance, and prompt-driven regression coverage

• Own the end-to-end product strategy for Bankjoy’s next-generation business banking platform, from vision through execution. • Define and prioritize the product roadmap in close partnership with Engineering, Design, Sales, and Client Success teams. • Translate complex business and technical requirements into clear product specifications and well-defined user stories. • Conduct market research and competitive analysis to stay ahead of industry trends, regulatory changes, and client needs. • Continuously evaluate product performance and adjust priorities to ensure strong delivery and long-term product success. • Lead product discussions related to payment systems including ACH, wire transfers, card networks, and real-time payments. • Ensure compliance with payment regulations and security standards across all product capabilities. • Develop and manage permission and access control frameworks for enterprise platforms. • Work closely with engineering teams to define APIs, data models, and integration patterns. • Ensure compliance and security requirements are embedded into product design from the beginning. • Partner with implementation and engineering teams to resolve complex technical scoping questions and reduce downstream ambiguity. • Provide guidance and mentorship to junior product managers, supporting their development and strengthening team execution. • Serve as a primary product point of contact for clients during product discussions and implementation planning. • Join client calls, lead product conversations, and build trusted relationships with key stakeholders at financial institutions. • Proactively engage clients to gather feedback and validate product direction. • Translate client requirements and feedback into clear product priorities. • Synthesize RFP requirements, client escalations, and sales feedback into actionable roadmap decisions.

• Lead the implementation of new features and enhancements on existing products, demonstrating ownership and expertise. • Design, develop, and maintain front-end applications using modern frameworks (e.g., Angular, React) and best practices. • Architect and build scalable, secure APIs to support new features and products. • Proactively identify and address technical challenges, refactor code to reduce technical debt, and promote best practices across the team. • Collaborate with cross-functional teams and third-party vendors to deliver projects on schedule and with high quality. • Drive test-driven development and implement robust testing strategies across the technology stack. • Provide technical guidance and mentorship to junior and mid-level engineers. • Actively participate in Agile ceremonies and contribute to continuous process improvements.

• Own end-to-end logistics for all trade shows and industry conferences Bankjoy attends throughout the year, including but not limited to credit union and community banking events across North America. • Manage booth design, shipping, setup, and teardown coordination. • Source and manage event vendors including AV, print, swag, and signage suppliers. • Coordinate internal staffing plans for each event — who is attending, travel logistics, booth schedules, and briefing materials. • Maintain an annual event calendar and proactively flag deadlines, registration cutoffs, and sponsorship opportunities. • Lead end-to-end planning and execution of Bankjoy's annual client conference each September, from venue selection through post-event wrap-up. • Manage venue contracts, catering, AV, registration, hotel room blocks, and on-site logistics.Coordinate with internal teams on agenda, speaker lineup, and attendee communications. • Own the event budget and track actuals against plan throughout the planning cycle. • Manage attendee registration and communications leading up to and following the event. • Own and maintain the events budget across all activities, providing regular updates to leadership. • Source, negotiate, and manage contracts with event vendors and venues. • Ensure all events are delivered on time and within budget. • Provide post-event summaries including attendance, spend, key outcomes, and recommendations for future events. • Coordinate with Sales and Customer Success on post-event follow-up to ensure leads and client interactions are captured and actioned.

• Design and produce marketing collateral across digital and print channels including presentation decks, one-pagers, brochures, email templates, social media assets, digital ads, and landing page visuals. • Maintain and evolve Bankjoy's brand identity, ensuring consistency across all touchpoints. • Develop and maintain a library of reusable design templates that empower the broader team to produce on-brand content independently. • Collaborate with the Product Marketing team to design compelling visual narratives for product launches, feature announcements, and sales enablement materials. • Create visually engaging pitch decks, client presentations, and RFP response materials. • Design assets for webinars, virtual events, and thought leadership content. • Produce event-specific creative including booth graphics, signage, banners, swag concepts, and conference materials for trade shows and Bankjoy's annual client conference (Elevate). • Ensure all event materials are on-brand and delivered on time. • Design social media graphics, LinkedIn content, and digital advertising assets. • Support website visual updates and landing page design in collaboration with the marketing team.